SUMMARY: Customer Service/ Inside Sales & Procurement professional with 13 years

of progressively responsible positions in Logistics and Customer Service. Demo

nstrated strong communication skills with the ability to solve complex problems
and work well in a team-based environment.

EDUCATION: PENNSYLVANIA STATE UNIVERSITY, University Park, PA.

Bachelor of Science Degree Major in Business
Logistics, December 1997
International Study Abroad Program, International
Business - Italy 1996

COMPUTER
SKILLS: Software: Oracle 8i, 9i, 10.7 & 11i, MS Outlook, MS Outlook Express, MS
Works, MS Word, MS Excel, MS PowerPoint

Affiliations: Penn State Logistics Association

Sigma Chi Fraternity
Penn State Alumni Association

EXPERIENCE:

Aetna Advantage Plans King of Prussia, PA. (January 2004 June 2010)
Customer Service / Inside Sales Representative

Serviced new and existing members, accounts and medical providers by analyzin
g, interpreting and resolving inquiries and complaints pertaining to Aetnas bene
fit coverage. Provided assistance to members pertaining to membership status, c
laims status and payments.
* Educated new and existing members on all Aetna products and services across a
ll product lines.
* Maintained product knowledge by participating in training programs and reviewi
ng various references such as catalogs, product specification reports and videos
.
* Reviewed and calculated claims payments and initiated adjustments when necessa
ry.
* Provided assistance to members and sales representatives with product knowledg
e and availability, pricing and order processing.
* Worked independently with limited supervision and handled multiple priorities.
*Identified and resolved issues and escalated when necessary to a manager for re
sponse.

IKON Office Solutions Malvern, PA. (December 1997-January 2004)

Buyer/ Inventory Planner
 Responsible for purchasing and managing computer hardware, peripheral equipmen
t and other subcomponent inventory levels. Other responsibilities included mon
itoring supplier performance, negotiating price, negotiating contractual terms &
conditions and managing inventory. Responsible for all aspects of the (P-card)
procurement program. Responsibilities included
monthly reconciliation processes, training, establishing communication programs
for new and existing users, program administration for new cards, card changes,
terminations and limits.
* Assisted in all phases of the Oracle system upgrade from system testing throug
h end user training.
* Planned production and inventory in the Oracle data warehouse.
* Helped achieve and maintain strict departmental goals for customer fill rates.
* Participated on the Oracle e-Commerce Business to Business & Business to Consu
mer team.
* Increased on time delivery of products by monitoring supplier performance and
double sourcing.
* Trained new hires in all modules of Oracle.
* Helped establish new vendors and maintain existing ones in Oracles supplier ba
se.
* Obtained best-valued products and services as opposed to lowest price.