QUEEN BROCK

3882 Oakman Place, Fairburn, GA 30213

(H) 770-651.7533 (C) 404.213.4043
qb720026@westpost.net
PROFESSIONAL PROFILE BUSINESS PROFESSIONAL
A skilled, energetic, and highly motivated professional with a successful track
record in administrative support and educational instruction. Recognized for e
xceptional problem solving and motivational skills as well as the ability to men
tor employees, create and implement new strategies, while continuously fostering
a positive work environment. Resourceful problem-solver capable of initiating
formative solutions to complex problems. Possess special sensitivity to meeting
diverse needs in varied situations. Key strengths include:
* Remaining calm and professional during times of critical need
* Easily assess conditions and implement appropriate intervention
* Ability to motivate, produce and coordinate instructions, organize assignments
, and evaluate needs
* Relate well to people from a variety of cultures and socioeconomic conditions
* Readily develop rapport with clients, peers, and upper management
* Proven record of reliability and responsibility
Computer Skills: Microsoft Windows(R), Microsoft Word, Microsoft PowerPoint(R),
and Microsoft Excel
CAREER SUMMARY Woodland Middle School, Instructional Paraprofessional 2006 - Pre
sent
Fulton County Board of Education, Substitute Teacher
2004-2006
Bank of America, Office Manager / Loan Processor
2002-2003
The Jewish Guild for the Blind, Executive Administrative Assistant
1990-2001
AREAS OF
EXPERTISE Executive Administrative Assistant / Office Manager
Provide executive-level support to Executive leadership. Screen Sr. Executive's
telephone and e-mail communications and respond appropriately. Follow up with
professional staff on assignments delegated by executives. Draft executive-leve
l documents and key correspondence. Maintained executive's calendars, arranged
meetings, and conference calls. Coordinate all office management logistics incl
uding vendor management, supply ordering, equipment maintenance, and processing
AR/AP as well as assisting with processing none exempt employees payroll timecar
ds. Complete all travel arrangements and reconciliation of expenses. Coordinate
all departmental events and activities, which included securing locations, hand
ling room logistics, catering, and compiling meeting materials.
Loan Officer
Process mortgage loan including opening the file; ordering documentation; pre-qu
alifying applicant; preparing disclosure statements; evaluating the financial de
tails and background of the applicant, and submitting loan for approval.
Education Instruction
Successfully utilized written and oral communication skills when working with te
achers, students, and parents. Planned, developed, and implemented lesson plans
ensuring comprehension of required materials. Assisted teacher with class assi
gnments, working with students in both individual and group settings. Coordinat
ed extracurricular meetings and activities.
EDUCATION University of Alabama /Booker T. Washington Business College
Birmingham, AL
Business Administration
VOLUNTEER * Georgia Special Olympics
* Habitat for Humanity
* Red Cross of America
* Hosea Feed the Hungry
AFFILIATIONS