____________________SUMMARY____________________

PROFESSIONAL OBJECTIVES: Offering broad experience working in diverse business e

nvironments that demand strong organizational, technical and interpersonal skill
s. Possess a strong work ethic and unwavering commitment to customer service exc
ellence. Confident; interact well with cross-functional department personnel, ve
ndors and sales representatives exercising a high degree of professionalism, dis
cretion and problem resolution capabilities. Detail-oriented and resourceful wit
h a proven ability to complete independent and team projects on time and in acco
rdance with company goals and client needs.
____________________SUMMARY____________________
Summary KEY SKILLS Problem Resolution Organizational Abilities Detailed Oriented
Vendor Relations Communication Skills Analytical Skills
____________________PROFESSIONAL EXPERIENCE____________________
2008 to 2009 - Vendor Relations Supervisor
Mitsubishi Caterpillar of America, Houston, TX
Monitored and maintained inventory and purchasing reports.Approved purchase ord
ers upon acquisition Handled order fulfillment issues and responsible for troubl
eshooting orders.Analyzed and created strategies to improve vendor service and p
erformance.Produced monthly reports of agent performance and sales updates.

2005 to 2007 - Purchasing Assistant

Verizon Wireless Communications, Houston, TX
Assisted buyers with the procurement of wireless devices and accessories. Genera
ted, distributed and processed purchase orders? Resolved vendor inquiries regard
ing outstanding payments. Analyzed and adjust the delivery dates to ensure compa
tibility with supplier schedules.
2001 to 2005 - Project Coordinator
Verizon Wireless Communications, Houston, TX
Prepared and analyzed call quality reports for management review. Recruited inte
rnal and external associates for offline projects. Oversaw new hire orientation;
distributing benefit information and collecting new employee data. Scheduled co
nfidential employee meetings, appointments, and conference calls. Coordinated sp
eech engagements, meetings, special activities and workshops. Handled travel arr
angements, hotel accommodations, and expense reimbursement reporting.
1999 to 2001 - Lead Consultant
Verizon Wireless Communications, Houston, TX
Assisted the department supervisor in the training and coaching of junior repres
entatives. Maintained attendance records and developed attendance incentive prog
ram. This program motivated and reward employees with excellent attendance recor
ds. Provided feedback to junior representatives as it pertained to complex custo
mer issues. Diagnosed and resolved customer technical and billing issues.
____________________EDUCATION____________________
1997
Houston Community College
2010 - Associate
Center for Advance Legal Studies, Houston, TX
GPA: 4.0. Statements ACHIEVEMENTS/AWARDS Active Board Member - EES Ministry Stel
lar Performer Award Perfect 10 Award Commitment is Key Award
____________________SUMMARY____________________
Summary SOFTWARE SKILLS Knowledge of Windows Vista, 2003,2007 Microsoft Office S
uite, People Soft, SAP, Oracle Siebel, Vision, ACSS, Precedent 2000 (P2K), Netac
e, MARS, MTAS, Crystal Reports,