KEN SAWITZKE

3932 W Goodman Drive Ph: 623 266 0487

Glendale AZ 85308 Home email: ks6be4ac@westpost.net

SUMMARY
Organizational effectiveness (OE) leader, consultant, and training and developme
nt manager, with over 20 years diverse experience across avionics, manufacturing
, technology, healthcare and service industries. Expertise in conducting results
-oriented training needs analysis, course design, organizational consulting/inte
rventions, and project management. Recognized as an exceptional facilitator with
excellent relationship building skills.
CERTIFICATIONS
* Development Dimensions International * Achieve Global (Zenger Miller)
* The Juran Institute * Myers Briggs Type Indicator
* Personal Profile (DISC) * CTT+
RESPONSIBILITIES AND ACCOMPLISHMENTS
Training Management
* As Training Consultant to CIGNA Medical Group (CMG) -- responsible for clinica
l, skills, customer service, new employee orientation, employee development trai
ning and LMS management. Partners with internal customers to develop and impleme
nt training solutions in response to identified organizational needs. Worked wit
h cross functional team, as project manager, to develop and implement a customer
service training course that resulted in measurable increases in customer satis
faction survey scores. Produced first ever annual CMG training catalog. Manages
one part time employee.
* Reporting to Director, Honeywell Space Systems Division. Responsible for 300K
Division wide training budget in a high-tech manufacturing environment ensuring
compliance to internal and external customer and agency requirements, such as I
SO 9000. Managed all employee development training; administered tuition reimbu
rsement program, negotiated with external training suppliers. Conducted annual
needs assessment with Divisional Vice Presidents to develop and implement a comp
rehensive training and development plan aligned with business needs.
* Training manager in 1000+-employee organization. Accountable for managing the
corporate wide training function with a $250K annual training budget and an 8 p
erson team in a manufacturing environment. Responsible for developing and implem
enting a comprehensive Corporate wide training plan incorporating process improv
ement, production process equipment maintenance, ISO, safety, TQM, production sk
ills, employee and management development.
* As the Director of Professional Development for a Phoenix HR consulting firm,
responsible for identifying client needs, consulting with individual clients on
training needs, and developing and delivering customized employee and leadership
development training courses and public workshops.
Training Facilitation
* Contracted by American Express Technologies Group to co-facilitate Clarity Pro
ject Management software training for vendor partner project managers. Conducted
12 ten-hour sessions over a two-month period.
* Selected by ASTD/ASU as the primary consultant to pilot a ten-session, thirty-
hour performance based training course, Human Performance Technology, developed
by the national office of ASTD.
* Continue to facilitate undergraduate and graduate organizational behavior and
HR courses at the University of Phoenix. Consistently receive the highest stude
nt end of course survey ratings over 20 years. Courses include: undergraduate a
nd graduate Organizational Behavior and Human Resource Management, Communication
Skills, Organizational Culture, The Learning Organization, and Contemporary Bus
iness Issues.
* Selected as only one of 8 hired nationwide by the National Transit Institute,
Rutgers University, to facilitate leadership training courses for transit manage
rs nationwide.
Training and Organizational Effectiveness Consulting
* Participated in a high visibility, cross-functional leadership team that devel
oped a "Customer Delight" handbook distributed to customers and employees to mee
t both customer and Malcolm Balridge Award requirements. This initiative resulte
d in improved customer relations by identifying internal product line contacts,
and by establishing a process for resolving customer concerns. The handbook inc
luded a communications skills training module that provided a set of customer se
rvice tools and templates for Honeywell customer contact employees.
* Represented the Business Unit on the Regional Learning Center leadership team
comprised of fifteen divisional training managers responsible for achieving cost
effective economies of scale, common vendor selection, and for providing high q
uality, consistent training across the region. This team determined cross-busin
ess common leadership, employee development, and PC software training needs of t
he Southwest, provided region-wide training administration, and developed traini
ng and related interventions to meet business needs.
* Represented HR and the training function at monthly meetings of the 10 - 15 me
mber Honeywell Engineering Training Council, charted to ensure that engineers re
ceived the systems engineering, software, hardware and product training to meet
customer requirements and business needs. The Engineering Training Council alloc
ated $50,000 annually to specific Engineering training initiatives. Provided con
sultation on supplier selection, methods of training delivery, training content
quality, and cost effectiveness.
* Represented training as a member of the ISO 9000 certification team at Honeywe
ll (1998) and Continental Circuits (1993). Developed and implemented training p
olices processes, and desktop procedures business wide that complied with ISO.
Process Improvement
* Originated the concept, obtained funding, and managed a cross functional team
that implemented an annual location training and development week for five conse
cutive years. Each year, 700+ employees participated along with 30+ training su
ppliers and university representatives. This effort resulted in achieving annua
l training and business objectives including the 2000 objective to implement an
employee on-line course enrollment process and an individual development plan. R
ecipient of Honeywell's John R. Dewane Partnering award for "outstanding cross-o
rganization cooperation and achievement." This event was recognized as a Honeyw
ell best practice and was subsequently adopted by other divisions.
* Led a cross-functional Six Sigma Green Belt team that successfully automated c
ourse enrollment and training data tracking procedures resulting in significant
cost savings through increased data collection efficiency.
* Researched options and successfully presented plans to the Executive leadershi
p team for funding a division wide, cross-functional process improvement team ta
sked with automating the quarterly employee opinion survey and program health su
rveys. This accomplishment resulted in a web-based survey that increased survey
participation by 20 percent, while reducing costs and guaranteeing responder an
onymity.
PROFESSIONAL EXPERIENCE
CIGNA Healthcare of Arizona, Phoenix, Arizona, Training And Development Consulta
nt, 2001 - 2008
Honeywell Satellite Systems Operation, Glendale, Arizona, Training and Developme
nt Consultant, 1996 - 2001
Human Resource Center, Inc., Phoenix, Arizona, Director of Professional Developm
ent, 1994 -1996
Continental Circuits, Phoenix, Arizona, Training Manager, 1992-1994
Self-Employed, Phoenix, Arizona, Management Development Consultant, 1990-1992
Microchip Technology, Chandler, Arizona, Training Manager, 1984-1990
University of Phoenix, senior faculty member, 1984 - present
Stouffer Foods, Solon, Ohio, Training Specialist, 1982 - 1984
Picker International, Training Supervisor, 1980 - 1982
United States Army Reserve, Training Officer, 1979 - 1984
EDUCATION
Ottawa University, Phoenix, Arizona Completed 18 hours toward MA in Human Resour
ce Management
John Carroll University, Cleveland, Ohio, M. A. 1975
Bowling Green State University, Bowling Green, Ohio, BS Ed.