MICHAEL CARLISLE

425 Broadway St., #9 Home (617) 629-4805

Somerville, MA 02145 mc6a8d1e@westpost.net
Cellular (617) 596-1603
SUMMARY
Versatile multitasking IT Project Manager and Business Systems Analyst with 17
years of experience in the Publishing, Higher Education and Energy industries. E
xpert in driving critical core projects and consistently meeting program deliver
ables in accordance with accepted project management methodologies and software
development lifecycle(s). Acknowledged for problem solving, high professional st
andards, and "grace under fire." Ability to bring together and motivate talented
self-directed work teams. Strengths include:
a Project Management a Business Systems Analysis a IT Procurement Management
a Facilitation Skills a IT Liaison to Business a Leadership and Collaboration
TECHNOLOGY SKILLS
Oracle eBusiness Suite v12, MS Visio, MS Project Management, SnagIt, Unidata Sys
tems, UltiPro (HR/Payroll), HR Perspective (ADP HR System), SucessFactors (PMP S
ystem), Impoze, MS Access
PROFESSIONAL EXPERIENCE
HARVARD BUSINESS SCHOOL PUBLISHING, Watertown, MA 2000 to 2009
IT Process Manager 2007 to 2009
Managed all aspects of IT procurement for 275 employees company-wide.
a Led the company-wide training effort for Oracle eBusiness Suite version 12; p
artnered with HR to develop communication processes and structured classroom ins
truction on all subjects including printed documentation.
a Selected vendors and negotiated contracts
a Procured all technology products and services including invoice coding, alloca
tions, and some budgetary reviews.
a Designed process and system to allocate invoice costs across multiple project
owners according to the allocation requirements of each individual project. Sys
tem included summary rollup reports for finance department approval.
Assistant Director, IT 2006 to 2007
Managed daily operations of department; supervised staff of 6 and project budget
s of ~ $750,000.
a Collaborated with IT Director to allocate resources and prioritize Web, Financ
ial, database, HR, and other IT projects; ~ 40 projects annually.
Manager, Business Analysis/Project Management 2003 to 2006
Managed the daily operations of 6 Business Analysts/Project Managers.
a Collaborated with Unit Heads to prioritize projects and with the IT Developmen
t Manager for resources; reviewed all project plans, deliverables, and delivery
dates.
a Revamped the IT Business Liaison effort to provide more transparency into the
IT Project process.
a Implemented stricter controls on SOW/BRD documentation which helped to reduce
resource thrashing and save money.
a Implemented Impoze software for Harvard Business Review department for electro
nic magazine layout.
MICHAEL CARLISLE
Home (617) 629-4805 mc6a8d1e@westpost.net Cellular (617)
596-1603
Senior Business Systems Analyst 2002 to 2003
Business Systems Analyst 2000 to 2002
Managed projects related to HR, Unidata (Core CS/AR System) and associated user
interface application.
a Served as the IT Liaison to Customer Service and HR; managed project requests.
a Implemented two HR/Payroll Systems on time and on budget.
a Effectively translated customer business requirements into SOW/BRD documents f
or developers.
a Fielded product usage inquiries from Harvard University Professors.
LOUISVILLE GAS & ELECTRIC COMPANY, Louisville, KY 1986 to 2000
Business Systems Analyst 1998 to 2000
Managed projects for Customer and Field Service departments.
a Analyzed, developed, and implemented three phased mobile computing projects wh
ich resulted in the elimination of paper field orders and provided real-time sta
tus to the CCR and customer.
a Reduced order processing time by 50%.
a Facilitated cross-functional committee to monitor and prioritize all CIS proje
cts.
a Designed and implemented system to track customer bankruptcy claims; reduced p
hone time for bankruptcy CSR by 30%.
a Selected as member of LGE/KU merger team to determine systems integration reco
mmendations.
Entry-Level IS Developer 1996 to 1998
Implemented and rolled out plan to train enterprise-wide employees in use of new
aCIS ad hoca database for report creation; instruction included correlation of
CIS screen elements with MS Access.
a Developed credit and collection reports using aCIS ad hoca to allow the custom
er service department to reduce overall charge-offs.
CIS Business Partner 1992 to 1994
Provided CIS functional requirements to large IS team for new multi-million doll
ar CIS application.
a Created/implemented specific controls/measurements of performance for existing
and new functionality required for service order and general customer informati
on.
Customer Service Representative 1986 to 1996
Handled wide variety of incoming customer inquiries. Became ago-toa person for m
ost difficult cases.
FAMILY HEALTH CENTER a" PORTLAND, Louisville, KY 1982 to 1986
Accounts Payable Clerk
EDUCATION
INDIANA UNIVERSITY a" Bloomington IN 1982
2 years college experience