KARINA BERGMAN

754 The Alameda Apartment# 1207, San Jose, California 95126

408.644.4806
karinabergman@yahoo.com

PROFILE OVERVIEW
SALES, MARKETING, AND CUSTOMER SERVICE
GENERAL MANAGEMENT
TEAM MANAGEMENT
COMMUNICATION AND NEGOTIATION
INTERPERSONAL RELATIONS
CUSTOMER NEEDS ANALYSIS
PRIORITIZATION OF TASKS
CLIENT MANAGEMENT
Highly enthusiastic, proactive, and insightful professional with results-driven
sales and marketing career complemented with strong leadership skills. Tenacious
and articulate with extensive supervisory experience, coordinating cross-functi
onal teams, strategically directing personnel, and managing multiple tasks in fa
st-paced, dynamically challenging environment. Persuasive negotiator with expert
ise in establishing rapport with diverse groups of people, quickly earning respe
ct, turning around objections, and winning sales situation while remaining compo
sed and professional even during stressful situations.

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE SUPERVISOR VIASYSTEMS Corporation (Formerly Merix)-San Jose

, CA (Jun 2008-Present)
Manage and optimize profitability of multiple high-volume accounts with an avera
ge of $1.6M monthly revenue. Oversee and develop a Global Service Team, includin
g the associated customer base of 500 active customers. Coordinate order status,
data entry, quality issues, complaints, quoting, price negotiations, and new cu
stomer set up. Maintain consistent level of customer service and train new hires
on all systems.
- Broadened customer base through proactive support in weekly global custo
mer service management calls
- Collaborated with the global testing team and contributed in the success
ful implementation of a new software
- Minimized error rate by 25% resulting in lower number of accounting cred
it memos while increasing the team’s quality of throughput
- Driving force in the successful launch of Quote Team globally, resolving
45% of customer service backlog focused on building customer relationships
- Functioned as the key point on all customer service issues
- Standardized the global use of quote by launching a new program in San J
ose site

CUSTOMER SERVICE REPRESENTATIVE Merix Corporation-San Jose, CA (Jun 2007

-Jun 2008)
Oversaw and generated profitability of a customer base with $1.6M in monthly rev
enues.
- Ensured rapid growth in business by conducting customer visits and onsit
e customer surveys
- Supported revenue-enhancement initiatives by providing back up to the cu
stomer service supervisor in escalating and resolving key issues
- Key involvement in the seamless launch of Oracle ERP in San Jose, Oregon
and two sites in Asia, including on-site training
- Mentored global customer service teams on the use of Oracle
- Streamlined the sales process by providing quotes, delivery schedules, a
cceptance of POs, reschedules, and RMAs

SENIOR SALES REPRESENTATIVE Dynamic Details Inc. (DDI)-Milpitas, CA (Nov 200

0-Jun 2007)
Managed $1.5M monthly bookings and the corporation’s largest customer base with the
heaviest workload. Established and cultivated customer relationships. Functioned
as a key point of contact for all customer interfaces. Developed and maximized
performance efficiency of new hires in sales procedures and customer service.
- Secured sales agreements using a consultative approach in offering cost-
effective solutions to customer needs
- Trained and motivated two sales representatives, which increased sales b
y 37.5%, from $5M to $8M a year
- Achieved product goal within condensed timeline by working closely with
customers at the beginning stages of design

ASSISTANT MANAGER Little Ceasar’s Pizza-San Jose, CA (1998-2000)

Ensured optimum customer satisfaction by keeping them updated and meeting order
specifications and delivery dates

EDUCATION
(BSBA) BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION, MAJOR IN MARKETING (SEP 2
004-AUG 2006)
San Jose State University-San Jose, CA
ASSOCIATE’S DEGREE IN GENERAL STUDIES (SEP 2000-AUG 2004)
Evergreen Valley Junior College-San Jose, CA

TECHNICAL PROFICIENCY
- Very proficient in using Oracle ERP system
- MS Office: Word, Excel, Visio, PowerPoint, and Outlook
- Knowledgeable in use of Salesforce.com