STACY K ROBINSON

sr686c0a@westpost.net
922 Penny Royal Ct
Arlington, TX 76002
cellular telephone: 940.859.1197
work telephone: 817.868.5445

Professional Experience
Venture Encoding, Sept 2008 - Current
Account Manager
- Primary and direct contact with customer by providing optimum level of proacti
ve service to all customers.
- Deal promptly, constructively and fairly with customers to resolve problems an
d complaints striving for equitable resolutions.
- Work closely with sales team, technical development, programming, accounting a
nd production to ensure smooth communication and work flow regarding customer re
quirements.
- Accumulate and interpret service and product requests, which are received from
clients via phone, fax, letter and email and assure that the end result the cli
ent desires is successfully accomplished.
- Provide excellent level of service to all customers resulting in continued com
pany growth and profitability.
- Routinely handle multiple tasks/projects at one time and constantly follow-up
and provide status updates.

Manheim Dallas Fort Worth , Jun 2003 Sept 2008

Marketing Supervisor, Dec 2006 Sept 2008
- Responsible for creating, adapting, and implementing monthly and quarterly loc
ally customized and corporate-driven promotions within terms of each accounts st
andards and criteria.
- Participated in corporate driven round table discussions to promote employee r
elations, training and development, diversity management and workplace safety.
- Initiated best practices for the auction including establishing a marketing co
mmittee, a recycling program, and new employee orientation tours.
- Constructed proposals and presentations for department managers, which helped
attract prospective accounts including BMW and AmeriCredit.
- Organized auction-sponsored hospitality and charity fundraising events.
- Prepared and administered marketing program budgets, including identifying cos
t-saving opportunities and cost-benefit analysis.
- Built positive account relationship by providing excellent customer service th
rough meeting contractual obligations, coordinating operational logistics, and m
anaging and resolving account issues.
- Collaborated with department managers to identify objectives for customer prom
otions.
- Created and coordinated content for company website and quarterly newsletter.
Mercedes Benz Sale Coordinator, Jul 2004 Dec 2006
- Served as liaison between Mercedes Benz Financial account representatives and
Manheim team, and was responsible for overseeing day-to-day operations for the a
uctions largest volume and most prestigious customer.
- Maintained and updated knowledge of all state and local laws pertaining to tit
le changes. Ensured that all sales records and files were maintained systematic
ally and in compliance with law and contract requirements.
- Cultivated on-going relationship with account representatives and outside vend
ors and resolved issues in a timely manner that was both beneficial and fair to
all parties.
- Reviewed and verified information on post-sale evaluation and expense summarie
s.
- Submitted weekly account reports to the sales, operations, and general manager
s.
Manager Trainee, Jun 2003 Jul 2004
- Completed a twelve month training program with rotation through all department
s to gain knowledge of how the company functions as a whole.
- Assisted human resource manager with daily operations including conflict resol
ution, reviewing benefit and insurance packages with new and current employees,
recruiting and hiring and performance evaluations.
- Prepared, organized and led various departmental meetings to discuss and revie
w professional advancement plans, employee moral and over all work environment.
- Managed four live auctions and a team of over 200 employees during each event.
- In charge of auction lot operations for one month with duties including superv
ising over 100 employees, moving vehicles to and from designated areas in prepar
ation for the auctions, checking in all vehicles, and controlling various securi
ty matters.

Related Experience
American Red Cross, Chisholm Trail Chapter Volunteer, Mar 2010 Current
2010 Stars at Night Gala
- Member of and contributor to the Stars at Night committee.
- Supported silent auction team which included gathering items to place in aucti
on and staging those items to enhance the overall appearance.
- Assembled and managed the live auction team.
Jeremys Friends, Jun 2003 Jan 2008
Local non-profit organization benefiting Cook Childrens Medical Center in Fort W
orth
- Charity Auction; Assisted in constructing yearly live and silent auction event
including planning event schedule, enhancing auction venue dcor, obtaining auct
ion items and greeting and entertaining guests.
- Jeremys Ride; Aided in organizing and arranging the annual motorcycle ride to
Arkansas. Donors pledged to pay a pre-determined amount per mile.
- Bowling for Charity; Contributed to and participated in bowling events created
to raise money and awareness for the charity and its mission.

Professional Recognition
- Auction of Excellence in Marketing, 2008 (Manheim Corporate)
- Supervisor of the Quarter, 1st quarter 2007 (Manheim Dallas Fort Worth)
- Most Improved Auction, 2005 (Mercedes Benz Financial)
Education
Texas A&M University; College Station, TX Graduation: May 2003
Bachelor of Business Administration; Marketing

Manheim Education and Training Programs, Jun 2004 Sept 2008

- Management Skills for Managers and Supervisors
- Marketing Team Development
- Labor Relations Training for Managers and Supervisors
- Team Dealer: Selling Percentage
- Customer Service Seminar
- A Path to Leadership
- Leadership Fundamentals