Mike Penn

9201 Paragon Way

Boynton Beach, FL 33472
Phone 561.654.4164
E-mail mp6740d2@westpost.net
Objective Sales and Marketing Professional
Skilled and innovative professional seeking
challenging and rewarding position in sales and marketing.
Interested in healthcare field as well as not-for-profit
opportunities. Track record of successfully taking companies
into new markets, improving bottom lines, and leading people.
Able to adapt to new roles and opportunities. Strong
speaking and writing skills to suit a wide variety of target
audiences, and ability to network and make connections.
Work Experience
2009 to Present I have been doing assorted part-time work
while assisting my father-in-law in his health care needs,
as well as work with Steering Committee for The Greater
Boynton Beach Foundation, a community foundation focused
on the advancement of recreation, education and culture.
2007 to 2009
ING Financial and New England Financial Boca Raton, FL
(Note, two separate companies but identical position)
Investment Advisor Representative
Worked with individuals and business to identify and
address their financial needs, using financial planning
tools and products such as health and life insurance,
annuities, and other investments. Studied for and passed
Series 7, Series 66 and Florida Life Health and Variable
Annuities (2-15) licenses in space of three months. Focused
attention on building business network, and becoming
educated on the wide range of companies and products they
offer, and identifying how they fit the unique needs of
my clients.
2003 to 2007
TooJay's Gourmet Deli West Palm Beach, FL
General Manager
Responsible for day-to-day operation of $3 million plus
restaurant locations. Promoted to Assistant GM within six
months, GM within two years. Detailed knowledge of and
responsibility for food and labor systems, production,
customer service model and bottom line. Helped open two
successful locations with a strong team-building approach.
2001 to 2003
General Hotel & Restaurant Supply Miami, FL
Salesperson
Responsible for sales in Palm Beach County and the Middle
East. Work with medium to high end restaurants and hotels on
direct selling basis. Also continued work with established
and new clients in the Middle East.
1996 to 2001 CRC Products, Inc. Indianapolis, IN
VP/Branch Manager & Director of International Sales
-Responsible for all aspects of international sales, from
design to quotation to delivery and installation to payment,
serving independent and chain clients in the Middle East
and Latin America.
-Took company with no international experience into global
markets while maintaining and growing existing client
relationships, generating over $1 million in annual sales.
-Took over day-to-day operations for the Indianapolis
facility, including overseeing sales, warehousing,
administration and project execution. Greatly improved
interactions with main office, including order processing
and restocking and accounting functions. Created positive
environment for staff and sales which led to greater
productivity and customer service, as well as increased
sales while maintaining profit margins.
-Member of management team responsible for overall company
policies concerning sales, marketing, and operations, and
oversaw development of internal sales flyer and other
marketing programs, as well as company website.
-Led effort to replace existing computer and phone systems,
including vendor and hardware/software evaluations,
quotations, and implementation, as well as staff training an
d ongoing oversight. Installation of FACTS software and
supporting hardware at over $125,000 led to dramatic
improvements in order processing, purchasing, and
distribution. $50,000 installation of local and point-to-
point T-1 systems which integrated Indianapolis and Terre
Haute facilities, expanded system capacity, and improved
customer service capabilities.
-Assisted in integrating acquisition of Tipton Equipment of
Indianapolis into CRC Products after company purchased in
1997. Included analysis and codification of processes for
warehousing, reconditioning, sales and other parts of
business operations to bring in line with main office
procedures.
-Major projects include Hotel Karmina Palace, Manzanillo,
Mexico, and Doubletree Hotel, Rosemont, IL, both over
one-half million in sales, and included designing,
specifying and overseeing installations; continued expansion
of Al Tazaj Bar B. Q. Chicken and Kudu Est. for Food and
Catering in the Middle East; and developing new
relationships with Barnie's Coffee/Al Amjaad in Saudi Arabia,
and sub-distribution relationship with Inbacorp, Saudi
Arabia.
1989 to 1996
Zesco Products, Inc. Indianapolis, IN
Director of International Sales
-Created department dedicated to international sales, from
quotation to delivery to payment, serving independent and
chain clients in the Middle East, the former Soviet Union,
Southeast Asia and Latin America.
-Led team of three other individuals with substantial
language and cultural skills to pursue new markets, which
generated almost $2 million in annual sales. Also oversaw all
sales to U.S. government customers worldwide, and worked
locally with Benvenuti Productions on major renovations,
including the historic Athenaeum building, and new
construction in Indianapolis, which totaled over $1 million
over a period of five years.
-Provided substantive input into catalog item selection,
computer networking, and other technology issues.
-Major clients included Al Tazaj Bar B. Q. Chicken, Kudu Est.
for Food and Catering, and Aldewan Fast Food Co. in Saudi
Arabia, as well as entry of Chi Chi's into Indonesia.
-During Desert Shield/Desert Storm, designed and
implemented program to provide fast food to armed forces
through combined project with Aldewan and the Army and Air
Force Exchange Service, which generated over $600,000 in
sales in 4 months while supporting servicemen in eleven
remote locations using modified 40 foot ocean containers.
1982 to 1989
Edward Don & Company N. Riverside, IL
Account Executive, International Sales/Credit Analyst
Originally hired as Credit Analyst overseeing $25 million
in business in eleven states, recruited internally to
coordinate all international and overseas military orders,
which through experience eventually led to promotion
overseeing all overseas U.S. military and commercial Middle
East business.
1979 to 1981
Jeweller's Board of Trade Chicago, IL
Credit Investigator
* Responsible for collection and analysis of credit
information for jewelry and related business in twenty-five
states. Also recruited new members.
Education 1979 University of Redlands Redlands, CA
Bachelor of Arts, Political Science With Distinction
Phi Beta Kappa, Xi of California
Professional Memberships & Certifications
World Trade Club of Indiana 1989-2001
--President 1995-1996
Greater Boynton Beach Chamber of Commerce 2007 to present
--Ambassador, Leadership 2008, HealthCare Advocacy Network
Rotary International
The Greater Boynton Beach Foundation 2010 to present
--Chairman, Founding Member
Certified Foodservice Professional (CFSP), Level II
--Awarded 2000 (expired but renewable)
Series 7/66 FINRA Licenses, Florida 2-15 License
--Awarded 2007
References Available Upon Request