Loretta Cooper Hilliard

111 Meredith Court

Rocky Mount, NC 27804
252-904-3302 Home

Career Objective: To continue my professional growth within RBC Bank, utilizing

my knowledge and experience to drive success.
Employment History:

RBC Bank

Lending Service Officer II (RBC Bank) 05/2003-

* Evaluation of approvals, managing loan closings with legal counsel, preparatio
n and review of loan documents
* Managing funding decisions, follow up on trailing documents and policy complia
nce
* Ensured that all due diligence has been completed prior to funding and safegua
rd the integrity of data in the commercial portfolio.
* Successfully met all work flow and service level targets
* Verify that all attorneys, appraisers, and environmental assessors are in comp
liance with bank regulations.
* Interact with Credit Risk Managers, Accounts Managers, Loan Operations, and te
am mates to assist in making something Giant happen for our clients.
* Review some credit risk processes and procedures
* UCC filings, search procedures
* Flood filings, search procedures

Project Support Specialist 08/2007-end of merger

* ANB Support-Communicate with banking center staff expectation and updates as r
elates to integration with RBC
* Support Implementation rollout across footprint of One Degree Sales and Servic
e, Loan Center and Teller
* Expert on One Degree applications, AML and all loan processes
* Provide ongoing feedback to Team Lead and Project Manager on day-to-day activi
ties related to training, onsite support, and branch staff capabilities during i
mplementation
* Coach branch members in trouble shooting techniques and communicating best pra
ctices experienced during implementation
* Serve as liaison for resolution of issues identified with branch implementatio
n
* Embrace RBCC culture and expectations of positive client experience with eve
ry interaction
Giant Result: Scored perfect score on 21 out of 21 One Degree Implementation sur
veys' completed by management! Received nomination for outstanding job as team
lead in Florida merger.

Nash Rocky Mount Schools, Inc 08/2001-12/2003

Science Teacher
* Created, coordinated and implemented lessons plans for Earth Science and Biol
ogy
* Successfully managed 100 students each year.
Education:
* Northern Nash Senior High Rocky Mount, NC
* NC Wesleyan College Rocky Mount, NC
Bachelors of Science in Chemistry
NC Teacher Certification

Certification/Skills:
* Proficient in Microsoft Office, Access, Power Point, Loan Documentation Softwa
re, Exception Tracking Software and ALS systems
References:
Lowry Perry RBC Bank, 252-454-4433
Mahler Thorp, Account Manager RBC Bank, NC 252-454-4837
Michelle Lavender RBC Bank 252-454-4925
Angie Mazzola RBC 252-454-2029
Jaime Newman-Grissom 252-454-8445
Sangeeta Gupta , Audit RBC 919-788-6240