Master of Business Administration

Section 1: Factors that contribute to Work Stress

Below are statements about possible causes of work stress. Please read each statement carefully
and consider to what extent you agree with it. Please tick ( / ) the category that best represent
your situation.

agree nor
Disagree
disagree

disagree
Strongly

Strongly
Neither

Agree

agree
Q1. Conflict at work 1( ) 2( ) 3( ) 4( ) 5( )

Q2. Lack of trust among staffs 1( ) 2( ) 3( ) 4( ) 5( )

Q3. Office politics 1( ) 2( ) 3( ) 4( ) 5( )

Q4. Job security 1( ) 2( ) 3( ) 4( ) 5( )

Q5. High work load 1( ) 2( ) 3( ) 4( ) 5( )

Q6. Tight deadline 1( ) 2( ) 3( ) 4( ) 5( )

Q7. Job requires important decision 1( ) 2( ) 3( ) 4( ) 5( )

Q8. Career progress 1( ) 2( ) 3( ) 4( ) 5( )

Q9. Job requires skills 1( ) 2( ) 3( ) 4( ) 5( )

Q10. Not enough reward and recognition 1( ) 2( ) 3( ) 4( ) 5( )

Q11. Hierarchical 1( ) 2( ) 3( ) 4( ) 5( )

Q12. Supervisory style 1( ) 2( ) 3( ) 4( ) 5( )

Q13. Role ambiguity/unclear work role 1( ) 2( ) 3( ) 4( ) 5( )

Q14. Feel underutilized 1( ) 2( ) 3( ) 4( ) 5( )

Section 1: Factors that contribute to Work Stress
Below are statements about possible causes of work stress. Please read each statement carefully
and consider to what extent you agree with it. Please tick ( / ) the category that best represent
your situation.

agree nor
Disagree
disagree

disagree
Strongly

Strongly
Neither

Agree

agree
Q15. Inadequate facilities eg parking
1( ) 2( ) 3( ) 4( ) 5( )
spaces, elevators, cafeterias, etc

Q16. Office environments eg working area,

1( ) 2( ) 3( ) 4( ) 5( )
space, seating arrangement, etc

Q17. Office tools and equipments eg

1( ) 2( ) 3( ) 4( ) 5( )
computers, printers, fax machines, etc

Q18. Personal conflict and problems 1( ) 2( ) 3( ) 4( ) 5( )

Q19. Work and family imbalance 1( ) 2( ) 3( ) 4( ) 5( )

Q20. Personal health condition 1( ) 2( ) 3( ) 4( ) 5( )

Section 2: Identification of Work Stress Level

The statements below are to measure your workplace stress level. Please read each statement
carefully and consider to what extent you agree with it. Please tick ( / ) the category that best
represent your situation.
agree nor
Disagree
disagree

disagree
Strongly

Strongly
Neither

Agree

agree

Q21. At work, I can’t say what I really think

1( ) 2( ) 3( ) 4( ) 5( )
or get things off my chest.

Q22. My job has a lot of responsibilities, but

1( ) 2( ) 3( ) 4( ) 5( )
no authority.

Q23. I tend to spend more time at work than

1( ) 2( ) 3( ) 4( ) 5( )
I would like.

Q24. I seldom receive adequate

acknowledgement or appreciation 1( ) 2( ) 3( ) 4( ) 5( )
when perform well.

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Section 2: Identification of Work Stress Level
The statements below are to measure your workplace stress level. Please read each statement
carefully and consider to what extent you agree with it. Please tick ( / ) the category that best
represent your situation.

agree nor
Disagree
disagree

disagree
Strongly

Strongly
Neither

Agree

agree
Q25. In general, I’m not particularly proud of
1( ) 2( ) 3( ) 4( ) 5( )
my job.

Q26. I don’t feel that I am adequately

1( ) 2( ) 3( ) 4( ) 5( )
compensated for the work I do.

Q27. My workplace environment is not very

1( ) 2( ) 3( ) 4( ) 5( )
pleasant.

Q28. My job interferes with my family and

1( ) 2( ) 3( ) 4( ) 5( )
personal needs.

Q29. I tend to have frequent run-ins (eg

quarrel, argument) with my
1( ) 2( ) 3( ) 4( ) 5( )
supervisors, co-workers, clients or
others

Q30. Most of the time, I feel that I have little

1( ) 2( ) 3( ) 4( ) 5( )
control over my life at work.

Section 3: Evaluation of Job Performance (FOR AGM, MAMAGER, EXECUTIVE ONLY)

All data will be dealt with confidential and only used for research purposes.

Q31. How were you rated on your last job performance at your Please ( / ) one only
Division?

Not meeting target at all 1( )

Partially meet target 2( )

Meet target 3( )

Exceed target 4( )

Role model 5( )

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Section 4:Work Stress Management
How the following factors could help you to manage your work stress? Please tick ( / ) at the
factors that are deemed helpful to you to manage your work stress. Otherwise, please leave it
empty.

Q32. Leisure activities organized by your organization eg family

( )
trip etc

Q33. Establish good facilities eg parking spaces etc ( )

Q34. Free flow of communication and feedbacks ( )

Q35. Provision of job security ( )

Q36. Provision of healthcare ( )

Q37. Provision of accident insurance ( )

Q38. Rewards and recognition eg bonus, increment etc ( )

Q39. Good human resource management, eg training and skills

( )
development

Q40. Safe and conducive working environment ( )

Q41. Clear job responsibilities/function ( )

Q42. Others (Please specify)

……………………………………………………………….
……………………………………………………………….
………………………………………………………………..

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Section 5: Profile Analysis
Please tick ( / ) in the appropriate box below

Q42. Department ( ) Business Support and Administration

( ) Business Operation Support System
( ) Network Resource Management
( ) Network Management System
( ) Planning Information System
( ) OS Management System

Q43. Position Level ( ) Assistant General Manager

( ) Manager
( ) Executive
( ) Non-executive

Q44. Education Level ( ) Post-graduate

( ) Under-graduate
( ) Diploma/Certificate/STPM
( ) SPM/and below

Q45. Working Years at Company ( ) less than 5 years

( ) 5 to less than 10 years
( ) 10 to less than 15 years
( ) more than 15 years

Working Years at Division ( ) less than 0.5 year

( ) 0.5 to less than 1 year
( ) 1 to less than 1.5 years
( ) 1.5 to less than 2 years

Q46. Income Level ( ) < RM 2, 500

( ) RM 2, 501 – RM 5, 000
( ) RM 5, 001 – RM 7, 500
( ) > RM 7, 500

END OF THE QUESTIONAIRE