QUEEN ROBINSON

Chicago, IL 60643
773-779-3241(h) * 312-560-8822 (c) * qr664df8@westpost.net

Innovative professional with extensive research, business development, customer

relations, and training experience. Highly skilled in fusing leadership ability
with financial knowledge and people skills to exceed organizational goals and ob
jectives. Innate ability to conceptualize and generate new ideas, analyze proble
ms, and develop logical solutions. Well-rounded individual with exceptional driv
e, talent to think outside-of-the-box, and focus on top-notch customer satisfact
ion and repeat business. Strategic and analytical thinker who controls costs and
minimizes risks while simultaneously driving desired results in profits.
CORE COMPETENCIES
* Strategic Business Planning
* Account Management
* Contract Negotiations
* New Product Development * Customer Needs Assessment
* Relationship Building & Retention
* Staff Training & Development
* Marketing Planning * Financial Analysis
* Operations Management
* Lead Generation
* Problem Solving Skills
PROFESSIONAL EXPERIENCE
WELLS FARGO & COMPANY, San Francisco, CA 2004 - 2007
Development Consultant (2006 - 2007)
Developed and implemented new products and programs for over 300 employees in ho
me and consumer business lines. Assured quality and accurate delivery of product
s to customers. Educated territory managers (area and branch) on comprehensive p
roducts and programs for training of sales staff management.
Selected Accomplishments:
* Trained, developed, and coached management staff on techniques for increasing
book of business by 50%.
* Designed and implemented innovative solutions to improve productivity and prof
itability such as: Paperless Submission Program, The Great American Homeowner C
hallenge, and Premiere Asset Services Tools.
* Recipient of 2007 Team Excellence Award.
Senior Credit Manager (2005 - 2006)
Promoted to position for marketing traditional and subprime mortgage loans to cu
stomer base for debt reconstructions. Consulted with customers in analyzing debt
consolidation options. Recruited and trained new credit managers. Spearheaded e
fforts for marketing of insurance products.
Selected Accomplishments:
* Instrumental in increasing revenue with new business in excess of $2.6 million
within 6 months.
* Achieved 80% improvements in insurance sales and production through initiative
s in producing marketing plans and needs analysis for credit managers within 6 m
onths.
* Earned status as Top 20 Sales Producer.
Held previous role as Credit Manager during first year of employment tenure (200
4 - 2005).
QUEEN ROBINSON * 773-779-3241*312-560-8822 Resume: Page Two

ADDITIONAL INFORMATION:
PROFICIENCIES
Computer: Extensive use of MS Word, Excel, Outlook, Publisher, and PowerPoint; h
igh proficiency in internet research; general knowledge of statistical analysis
software.
INDEPENDENT CONTRACT WORK
Financial Account Executive
01/2002-9/2004; 01/2008-present
Marketing insurance products and services; analyzing customer data and needs; pr
ogram management adhering to underwriting guidelines to produce policies, and ca
se management for reporting and customer support: Mutual of Omaha Life Insuranc
e Co., Omaha, NE; Long Term Care Financial Partners, Seattle, WA; Heritage Union
Financial Services, Richmond, VA.
EARLY WORK EXPERIENCE
Sr. Administrative Assistant
5/1988-9/1991
The University of Chicago Hospitals
Chicago, IL
Administrative and Human Resources Benefits Administrator and support; responsib
le for Sr. Office Management to the Executive Offices of the Hospital; schedulin
g and attending operational meetings, computer operations, telephone protocol, v
oice and electronic mail, reports and accounting.
Closing Officer
01/1987-04/1988
Intercounty Title Company
Chicago, IL
Closed real estate loans adhering to mortgage company guidelines using the RESPA
settlement statement. Balanced statements assuring accurate transactions and l
egal guidelines for the customer and lending institution.
Human Resources Specialist
6/1980-11/1986
Montgomery Ward & Co., Inc.
Chicago, IL
Human Resources generalist performing functional specialties of human resources;
specifically, employee benefits, wage and pay administration, affirmative actio
n reporting and staffing support.
Applied knowledge of methodology and performance of work assignments involving H
R activities, processes, policies and regulations.
EDUCATION
B.A, Business Administration & Management
ST. XAVIER UNIVERSITY-GRAHAM SCHOOL OF MANAGEMENT, Chicago, IL
PROFESSIONAL LICENSES
Licensed in State of Illinois-Life, Health, Property & Casualty, and Fire Insura
nce.