Dora Bowens

Illinois 60411 Dgb9770@gmail.com Cell: 773-742-3023

- Dedicated banking and finance professional with 10+ years of experience in Treasury
Management, Loan services (Letters of Credit) account management and reconciliation for large
commercial clients, derivatives, CDO’s, distressed debt loan closing and risk management. Top
performer consistently achieving high customer satisfaction rankings, improvements to processes and
accurate, timely account reconciliation.

Areas of Expertise
Customer Service Management Client and Account Management Team Training
Complaint Handling & Resolution Risk Reporting and Management Reconciliation Strategies
Treasury Management Operations Account Maintenance and Reporting Client Fulfillment

Professional Experience
BANK OF AMERICA — Chicago, Ill 11/05 to Present
Assistant Vice President, (Quality Assurance- Global Business Risk) 5/08 to present
Promoted to Assistant Vice President position responsible for the execution of assigned QA business review
activities including interacting with product groups in order to complete quality assurance reviews, exception
reporting and resolution. Managed and maintained different aspects of Transaction Management through
various types of Risk Monitoring tools and methods including the creation and distribution to management of
daily reports including: Overdrafts, Uninvested cash as well as Deal reviews, New Client Documentation.
Utilized and assisted with the development for the Global Risk third party team of third party vendor
systems such as Salesforce, DTCC, Markit, Lighthouse Portfolio Analytics in order credit alerts and status
reports on the financial health of structured finance third party entities. Managed front-end product
exception reporting from start to resolution with results and status reported to management weekly.
Selected Contributions:
 Created Risk Monitoring metrics for department overdrafts and uninvested cash accounts and
distributed to senior management and product groups daily.
 Performed and distributed Monthly, Quarterly and Yearly compliance product reviews.
Reviewed closing legal deal documents for compliance and accuracy. Compiled data and
reported key risk indicators to the management team monthly.
 Lead QA Analyst in creating the review criteria, metrics, and key risk indicators for the Fund
Services product in 2009 on behalf of the Quality Assurance team.
 Lead Analyst in daily risk monitoring of all GSS Third Parties using data mining, research and a
CRM tool to interpret the impact of negative news, legal filings and other information in
evaluating potential credit risk to GSS.
 Implemented new Quality Assurance review processes for Fund Services, Overdraft Reporting
and QA Monthly Management reporting.

Senior Transaction Specialist- Trade Closer 11/05 to 5/08

 Managed a portfolio of 13 deals with two Junior Trade Closers arranging the execution of trade
settlements for at least 6 different funds and portfolio managers of bank loan and bond trades.
Created and distributed the daily position, cash and trade activity report to clients and
investors.
 Reconciled ledger balances for each deal and funding all trade activity in addition to reconciling
payment or procession errors related to loan activity.
 Trained co-workers in London based office for 5 weeks in 2007 ensuring the timely close of
back logged trades and improving trade capturing by 31% and loan reconciliation processes in
the office by 21%; ensured the swift resolution of customer issues to preserve customer
loyalty while complying with company policies.
 Served on specialty team responsible for the settling of aged trades and distressed debt trades
charged with turning around the trend of distressed trades closing in greater than the requisite
 T+20 trade date. Worked closely with Trade Closers using Clear Par and TSI as well as other
banks and counterparties to ensure greater settlement efficiency.
 Lead closer in a team of 3 responsible for workflow distribution, trade funding and reporting.

JP Morgan Chase— Chicago, Ill 12/00 to11/05

Client Service Analyst II, 2/04 to 11/05
 Maintained the accounting and loan portfolios for large corporate clients for the Standby Letter
of Credit division of Loan and Agency Services which included Letters Of Credit, ABR and Libor
Loans. Primary contact with the client and other member banks in customer activities
regarding Letters Of Credit. Responsible for account maintenance, analysis and interpretation
of credit agreements and loan legal documentation, amendments, renewals, processing
Commission and Interest payments to other member banks as well as entering all activity
within the Loan IQ Loan system for these accounts.
Selected Contributions:

 Balanced and reconciled the accounting of the activity and interest payments for Letters Of
Credit by interacting with the client and other banks using this information in order to balance
the loan portfolio efficiently.
 Responsible for account maintenance, processed and entered amendments, renewals,
commission and interest payments to other member banks as well as entering all activity
within the Loan IQ system as the Administrative bank under the Credit Agreement.
 Interfaced with other internal departments, clients and financial institutions by using various
forms of data including reports and analysis of the customer’s entire portfolio of loan products
in order to minimize risk to the bank as well as the customer.
 Communicated to clients and other member banks under the Credit Agreement any payment
discrepancies, collection errors and clarification by providing a concise interpretation of the
responsibilities, payment schedules and other duties under the Credit Agreement.
Fulfillment Consultant/Product Analyst, 12/00 to 1/04
Senior Trainer in a group responsible for training Bank one’s (JP Morgan Chase) middle market and
large corporate customers on the One Net online suite of payment processing, Wires and ACH
Treasury Services.
Selected Contributions:

 Conducted on-site, online and teleconference training with the customer from the login
process to the end of an actual transaction. Lead Trainer responsible for training customers on
the entire suite of services from ACH, Wires (domestic and international) to check services and
information reporting.
 Co-authored and developed the procedures that were used to train customers on every
product in the One Net suite of services.
 Introduced training programs that enhanced employee performance and helped build a
motivated workforce.
 Lead Trainer handling the majority of "complex" trainings that required additional internet or
PC troubleshooting knowledge and ability.

Education and Training

DEPAUL UNIVERSITY— Chicago Ill, 9/91 to 5/95
Bachelor of Arts- Political Science Earned 191 credits; concentration in Pre-Law

Training: Completed numerous courses and seminars in loans, credit agreements, CDO’s, compliance
customer service, risk strategies, time management, leadership, performance assessment.