Elizabeth Buehler

246 Biltmore Drive, North Barrington, IL 60010

312.519.5043 eb64e38c@westpost.net
----------
WORK EXPERIENCE
Home Products International-North America, Inc - Chicago, IL
Sr. Business Systems Analyst, IT - July 2008 to present
* Implemented Advanced Pricing module for HPI's ERP system,
JD Edwards. Project Manager and IT Lead for the Advanced
Pricing project team. Drafted Project Charter, including
Business Requirements, Project Scope, Budget, Project Team,
and Timelines. Coordinated all efforts of 13 person team,
including process documentation updates, testing, and
strategic initiatives.
* Researched, created, and presented a Project Charter for
the implementation of MRP for the Chicago Manufacturing
plant. Project Manager and IT Lead; completed initial
system research and testing for the MRP module, including
development of current Manufacturing business model and
thorough JDE MRP training.
* Initiated and developed numerous enterprise change
management process documentation. Responsible for educating
users on process change forms, including requests for
network, server, ERP, or other application changes.
* Developed, presented and published thorough Business Model
Process flows for Distribution, Warehousing, Manufacturing,
Customer Service, Central Routing, EDI overviews, Customer
Programs for Finance, and Buyer/Planner roles.
* Consulted and advised on cross-functional business
knowledge as appropriate, including Logistics, Order
Management, Advanced Pricing, Manufacturing and MRP modules.
Created and presented development training and training
materials.
----------
Baxter Healthcare Corp. - Vernon Hills, Illinois
Business Systems Analyst, Global IT - January 2005 to July
2008
* Consulted and advised on Logistics and Order Management
module end-users for JD Edwards. Provided secondary daily
support for Export issues on both the ERP system and Trax,
the international order management system.
* Developed, documented, and executed an annual
recertification review for all ERP North American users.
Responsible for educating upper-level management on system
security setup, as well as reviewing segregation of duties
conflicts, program explanations, and menu setup
clarifications. Established and executed additional bi-
annual security reviews, procedure documentation.
Interfaced with external and internal audit staff on S/Ox
requirements.
* Served as primary contact for Global Help Desk issues
requiring second level resolution for Logistic and Order
Management modules.
* Consulted on cross-functional and business knowledge as
appropriate. Assisted in development training and training
materials.
* Acted as primary liaison for business data resolution
between IT staff and business users. Drove efficiency by
centralizing previously unrecorded processes.
----------
Systems Specialist, Renal Division - February 2004 to
January 2005
* Primary testing support for 4 main computer and telecom
systems within the Home Patient Customer Service domain
supporting 25,000 customers.
* Analyzed, wrote and executed test plans for proposed
system improvements and amendments. Translated and
conducted training for Customer Service to utilize in day-
to-day activities.
* Created and sustained pro-active report for non-confirmed
orders to ensure proper billing. Maintained system flow for
Order cancellations and cleanup daily.
* Produced and maintained a System Support Process Manual to
document telecom and computer procedures.
* Provided troubleshooting support as a member of the Global
Help Desk Services team.
----------
Customer Service Specialist, Renal Division - July 2001 to
February 2004
* Served as primary contact for order fulfillment, customer
product inquiries, product service calls, and satisfaction
issues for 380+ home peritoneal dialysis patients.
* One of two persons selected, out of 70, as member of an
Operations' integrated phone system implementation team.
Identified 10% error margin in daily call-tracking report
that prohibited functionality.
* Received 28 recognitions for excellence, including
coordinating emergency phone calls, educating members of
Distribution about Home Patients, system cleanup of 500
shipping instructions, and exceeding prescription audit goal
of 97%.
----------
TECHNICAL SKILLS
Computer: ERP: AS/400 application-JD Edwards A7.3; Numara
Track-It! Technician Client; Trax; Unisys Servicecenter;
Microsoft Windows 2000; Microsoft office
Telecom: Concerto-Davox Predictive Dialer, Nortel-
Periphonics IVR, Symposium Agent, Symposium Client Server
----------
EDUCATION
The College of William and Mary, Williamsburg, Virginia
Bachelor of Arts Degree - Major: English
(Microsoft Word Resume Available on Request)