Accomplished and success-driven professional with easily transferable skills and

broad-based experience in client relationship, management, sales, customer serv

ices, and marketing.
R Exemplify proficiency in listening to client needs and formulating the tactica
l action plan to achieve results.
R Possess the ability to increase customer retention, expand market sales, and d
rive revenue.
R Able to explore opportunities to further elevate customer loyalty and boost re
venues, with proven record of achieving organizational goals and objectives whil
e maintaining a long-term strategic vision.
R Demonstrated strong interpersonal skills with the ability to build solid relat
ionships with internal and external partners.
AREAS OF EXCELLENCE

Training and Development

Project Development and
Implementation
Sales and Marketing
Negotiation and Closing
Prospecting
Customer Service
Strategic Planning
Communication
Sales and Marketing
Client Development
Proposals and Presentations
Trade Show Participation
Account Development

EMPLOYMENT HISTORY
ADVERTISING/ SALES MARKETING CONSULTANT
SUPERMEDIA & AT&T ADVERTISING & PUBLISHING * WORCESTER, MA & FORT WORTH TX: 2008
-PRESENT
Establish and maintain long-term relationships with new and existing customers.
Developed and drove leads from cold calling efforts and focusing on territory gr
owth. Making over 50 cold calls per day over the phone and or face to face. Cond
uct research and institute advertising program for each account, including print
products, marketing services, and Internet products & Direct Marketing solution
s.Increasing currently clients overall spend anywhere from 8% to over 100%. Invo
lved in account analysis and customer needs assessment as well as suggested prof
essional sales recommendations in order to address customers' specific needs.
Major Contributions:
R Communicated extensively with business owners through face to face and over th
e phone in order to present and sell various products and services, to include
Internet (superpages.com / www.yellowpages.com), websites, videos within the web
sites, print directories (Verizon Yellow Pages / AT&T Real Yellow Pages), search
engine marketing solutions, including placement on Yahoo and Google .
R Promoted Super Guarantee program, Share The Wealth Program and The Super Trade
Exchange program.
R Recommended and successfully sold advertising programs to maintain and augment
present advertiser accounts, including advertising to new customers utilizing a
ppropriate sales tools and techniques and increasing overall spend.
ACCOUNT EXECUTIVE
FREEDOM MORTGAGE WHOLESALE/ PLAZA HOME MORTGAGE/ MIT LENDING * MA/NH: 2005-2008
Developed and prepared loans in the field in conformity with New Hampshire / Mas
sachusetts underwriting guidelines and pricing engine. Acted as a liaison betwee
n office team and broker in managing all phases of the loan process. Facilitated
trainings for brokers and prepared presentations about new products, guidelines
, and procedures in adherence to MI, FHA. Ensured open communication with broker
s and answered all scenarios and pricing questions using professional approach.
Worked collaboratively with new and existing broker through mass marketing e-mai
l. Participated in national industry tradeshows and leadership programs by setti
ng up booth displays and promoted company products, generating high volume sales
leads.
Major Contributions:
R Built continuing and productive relationships with mortgage brokers within New
Hampshire and Massachusetts area.
R Planned, conceptualized, developed, and implemented comprehensive business pla
ns, as well as personal sales projections.
R Performed market analyses to all clients and determined cost-effective sales t
ools in order to achieve plan goals; handled $65 million annual territory.
R Commended as Top Branch Wholesale Producer for year 2006.

LOAN OFFICER
H&R BLOCK MORTGAGE * BURLINGTON, MA: 2005
Initiated both purchases and refinances mortgage loans Conducted and documented
complete interviews with applicants Both face to face and over the phone. Organi
zed and prepared all required documentation necessary during the sales process.
Ensured accurate filings and secured customer database files.
Major Contributions:
R Successfully sold products to potential borrowers through outbound telephone c
alls while providing continuous and exceptional customer service.
R Recognized as Platinum club top producer closing over 9 loans in 1 month.
OUTBOUND SALES REPRESENTATIVE
(LIFELINE SYSTEMS) * FRAMINGHAM, MA: 2002-2005
Offered efficient and professional service to client to establish rapport and re
lationships with internal and external customers. Gathered customers and competi
tive information during daily contacts and distributed when needed in order to d
evelop new sales strategies. Addressed all customer objections to acquire new bu
siness opportunities. Obtained and maintained accurate prospect information in t
he sales management database. Assessed requests in the Internet and promptly res
ponded back with necessary information.
Major Contributions:
R Developed and executed all marketing promotions and campaigns over the phone a
nd through the Internet.
R Promoted, merchandised, and sold products and services through outbound teleph
one calls to potential and existing customers; met and exceeded sales target obj
ectives set by the company.
R Efficiently sold service to the medical community through outbound calling eff
orts to prospects and existing customer base.
R Continuously met and exceeded both qualitative and quantitative outbound sales
goals.
EDUCATION
Associate's Degree in Culinary Arts and Management
Cambridge Regional College, Cambridge, England * 2002
National Vocational Qualification=3
Double Major in Communications and Political Science, Regis College, Weston, MA:
1999
NOTABLE ACHIEVEMENTS
Top Producer, 2006 Mortgage IT 2006
Winner, H&R Block Platinum Club
Top 20% Premise 1 Representative, Region #2 District for Multiplatform Growth (
SuperMedia)
COMPUTER SKILLS
MS Word, Excel, PowerPoint and Outlook; Lotus Notes; Internet; and Customized So
ftware Applications