JOHN WILLIAMS, JR.

417 Alfred Avenue, Glassboro, New Jersey 08028

856.307.1053
856.237.5406
jwilliams_jr@yahoo.com

IT DIRECTOR/MANAGER

PROFILE OVERVIEW
Visionary, goal-oriented, and seasoned manager with demonstrated experience in p
lanning, developing, as well as utilizing emerging technologies influencing more
than $100 million in sales in the past 10 years. Demonstrated expertise in mana
ging technology departments, including technology initiatives, proposal developm
ent, business optimization, and product management with full profit and loss res
ponsibility. Displayed unsurpassed leadership in the implementation of state-of-
the-art document/process/records business systems ensuring adherence to Qumas’s core
compliance software products, which includes QDocCompliance, QProcessCompliance
, and QPortal. Reputed for spearheading major initiatives and adapting to rapidl
y changing environments to ensure bottom-line success.
- Program Operations and Administration – Create and implement systematic solu
tions to satisfy users that reflect genuine dedication to service quality and to
tal customer satisfaction.
- Team Performance Management – Demonstrate strong and effective leadership an
d training skills, as well as assist and motivate team members in achieving rati
onal company objectives.
- Strategic Planning – Utilize expertise in assessing problems, identifying ap
proaches and tactics, as well as developing decisions in allocating resources to
accomplish assigned project.
- Process and Quality Supervision – Produce and maintain high-quality projects
on time and in compliance with company standards.

CORE COMPETENCIES
- Enterprise Systems Planning
- Executive Communication & Leadership
- Business Enhancement
- Strategic Planning & Assessment
- Records Migration
- Business Reengineering
- LAN/WAN
- Emerging Technologies
- Project Management
- Staff Development

TECHNICAL PROFICIENCY:
Operating Systems - Windows Server 2003/2000/NT, Red Hat Linux, Windows 95/98/NT
/XP
Hardware & Architecture - Desktops, Servers, Laptops, SANS, Cisco and 3Com Route
rs and Switches,
Software - MS Exchange 5.5/2000/2003, Symantec Enterprise Anti-Virus Solution, M
icrosoft Office 98/2000/XP/2003/2007 Suites, Ghost, PQMagic, Citrix, EMC SANS, W
SUS, Backup Exec, Track-It!, Microsoft CRM, MS Project, PIX Firewall
Languages - HTML, MS FrontPage, Dreamweaver, C++, Java, Visual Basic

CAREER CHRONOLOGY
DAVITA INC. ~ BERWYN, PA
IT DEVELOPMENT MANAGER/ INTERIM DIRECTOR 2008-2010
Primarily held accountable for developing and testing applications to enhance ov
erall effectiveness of the EDI claim generation/Submission process, as well as r
unning the EDI operations and ensuring timely processing of all EDI transactions
in support of operations. Dynamically performed and implemented project managem
ent initiatives, such as maintaining and communicating the status of integration
tasks, acquiring due dates, escalating risks to the appropriate parties, and ot
hers.
Highlights:
- Partnered and communicated effectively with EDI stakeholders to collect
and identify requirements.
- Chaired the overall progress lifecycle of proprietary EDI application.
- Established vital business and functional requirements for the enhanceme
nt of EDI systems.
- Took charge in building and developing a team that could quickly identif
y and resolve the root cause of any EDI claims issue.
- Effectively directed the development and support team of EDI programmers
, EDI coordinators, EDI analyst, as well as of QA team with more than 10 personn
el.
- Innovated operational metrics to accurately assess team and operational
performance of 24-hour EDI support team.
- Provided expert oversight to the distribution of more than $400 million
in electronic claim submissions to respective payers.
- Functioned as the Interim Director on the Enterprise Application Integra
tion team (EAI) managing a staff of 6, including managers and supervisors.
- In charge for ensuring 24-hour data movement to and from applications an
d databases across different operating systems company-wide.

QUMAS INC. ~ FLORHAM PARK, NJ

SENIOR CONSULTANT 2006-2008
Portrayed various active roles as project manager, quality assurance analyst, bu
siness analyst, technical writer, configuration specialist, support analyst, tra
iner, training solutions consultant, implementation consultant, and solution con
sultant/sales engineer. Served as principal contact for Tier 1 and critical acco
unts for global pharmaceutical/biotech clients. Immediately responded to all hei
ghtened customer issues. Wrote implementation proposals and Statements of Work (
SOW) for sales team, along with training manuals and presentations for company’s fla
gship products.
Highlights:
- Attended and led cross-functional EDMS and/or task tracking implementati
on teams defining corporate user requirements and authoring user requirements do
cument.
- Engaged in the overall validation and implementation of the system, alon
g with meeting agreed training requirements.

EASTERN RESEARCH INC. ~ MOORESTOWN, NJ

SENIOR MIS SPECIALIST 2004-2006
Assumed full responsibility in senior-level infrastructure support and daily ope
rations of IT systems; improved and organized requirements, budgets, and schedul
es for information technology projects; collaborated with internal and external
clients, vendors, and consultants in administering projects from development thr
ough implementation.
Highlights:
- Spearheaded multiple projects, including entire network infrastructure u
pgrade for business relocation, domain consolidation for Information Security Pr
oject, Disk-to-Disk-to-Tape backup solution, enhancement from Exchange 2000 to E
xchange Server 2003, and Track-It! Enterprise Edition execution.
- Influential in optimizing productivity and increasing end-user support.
- Provided expert oversight to the implementation of an online support sol
ution, enabling the technical support team to connect with a remote sales force
computers anywhere in the world in less than 30 seconds.
- Successfully upgraded Windows NT 4.0 Server to Windows Server 2003 to de
velop security, decrease costs, and improve productivity of the server infrastru
cture.
- Rendered cost-effective disaster recovery through redundant server high
availability solution based on asynchronous real-time replication and automatic
failover and failback.
- Directly implemented Microsoft CRM solution that provides the tools and
capabilities in creating and easily maintaining a clear picture of customers fro
m first contact to purchase and post-sales for sales force.

FEDERMAN & PHELAN, LLP ~ PHILADELPHIA, PA

IT MANAGER/NETWORK ADMINISTRATOR/SYSTEM ADMINISTRATOR 1999-2004
Held accountable for a staff of 5+ employees in enhancing, optimizing, and innov
ating company’s technical infrastructure in order to support more than 400 users thr
oughout five locations across a multi-platform environment. Comprehensively impl
emented and documented security measures and best practice of a LAN/WAN environm
ent, consisting of more than 50 Windows 2003/2000/NT and Linux servers to succes
sfully support company’s mission-critical systems. Evaluated new products and sugges
ted proper solutions to assist infrastructure on hardware and software purchases
in collaboration with various directors and vendors.
Highlights:
- Facilitated the company expansion from 100 users and one location to mor
e than 400 users across five locations.
- Served as the cross trainer/instructor of all personnel pertaining to ne
w and existing technology.
- Headed the overall accomplishment of technical infrastructure for five r
emote offices.
- Solely administered the set up, installation, and configuration of Windo
ws NT/2000/2003 and Linux servers.
- Coordinated with other department in migrating servers from Windows NT t
o Windows 2000/2003 and Linux.
- Designed, developed, and implemented security solutions to reduce vulner
ability, including e-mail filtering, monitoring, firewall, and anti-virus strate
gies.
- Deployed a Citrix solution to permit remote access to company’s proprietary
case management system, E-Sac.
- Assisted in the migration of e-mail from Internet Mail to MS Exchange; c
arried out all public folders, address books, security, permission, routing, arc
hiving, and remote access solutions.
- Generated and executed VoIP solution for corporate headquarters.
- Conceptualized and formulated enterprise-wide anti-virus solution throug
h Norton Anti-Virus Enterprise Edition.

EARLIER CAREER
ReviewNet Corporation ~ Fort Washington, PA
Network Administrator/Web Developer 1998-1999
Darden Restaurants ~ Deptford, NJ
Manager, Beverage and Hospitality 1996-1998
Little Ceasar’s Pizza ~ Cherry Hill, NJ
Area Director 1993-1996

EDUCATION
BACHELOR OF ARTS IN COMPUTER SCIENCE ~ Rutgers University, Camden, NJ: 2003
Recipient of James Dickson Carr Award ~ Dean’s List
COURSEWORK IN BUSINESS MANAGEMENT ~ Camden County College, Blackwood, NJ: 1999
Dean’s List ~ President’s list

PROFESSIONAL DEVELOPMENT
Computer Technician Training
Learning Tree: Cisco Routing Fundamentals and Crystal Reporting

COMMUNITY INVOLVEMENT
- Active Member, Phi Beta Sigma Fraternity; involved in yearly