SUBMITTING A LISTING

• Both input forms and non-input forms are required when submitting a listing. All
forms should be completed leaving no blanks and have all seller’s initials and
signatures as required.
• Turn in all forms to MLS secretary by 12 PM for your listing to be entered the same
day.
• Your listing will be reviewed by the MLS coordinator and the broker-in-charge. Your
broker will let you know if anything further is needed, or if corrections need to be
made to your paperwork. Your MLS coordinator will process the paperwork.
• Once all paperwork is processed your listing will be maintained in your offices
“active” listing file drawer.

NON-INPUT FORMS TO SUBMIT WITH LISTING CHECKLIST

These are several forms that we expect to be turned in with your listing that will
complete the file.

You must turn in the following, completed and signed:

A signed Exclusive Right to Sell Listing Agreement

Working With Real Estate Agents brochure
Permission to Call card.
All Input and Deed and Deed Restrictions
Non-Input Forms Residential Property Disclosure
are found in:
Lead-Based Paint Disclosure
1. Sellers Kit Septic Permit*
2. Intranet
3. Forms Library
in Home Owner’s Association Addendum*
Base Office New Construction Addendum*
Square Footage Sketch
(* If applicable to property.)

MLS PROCEDURES 1
 NEW LISTING NOT IN COMPUTER YET
This allows you to put a sign in
the yard and a lockbox on the door
prior to your listing being in MLS.
It is distributed to all office’s duty
rooms to have info on hand for the
moment your listing goes on the
market. M-F your MLS coordinator
can distribute it for you. Weekends
it’s your responsibility to fax it to all
NEW LISTING the offices. Don’t forget to put it in
NOT IN COMPUTER YET
(Please place this sheet in the Secretary's ''In Box ''for distribution) your own duty room.

DATE LISTED: November 15, 2009

ADDRESS: 146 OAK HILL LANE
TYPE: TRADITIONAL PRICE: $235,000 AREA: CENTRAL
SQUARE FEET/ACREAGE: 2380 / .55 BEDROOMS: 4 BATHS: 3½
AGENT: STEPHANIE ALLISON OWNER / TENANT: JOE AND MARY SMITH

COMMENTS: 4 BEDROOM, 3½ BATH TRADITIONAL - MASTER ON MAIN, FINISHED

BASEMENT, KITCHEN RECENTLY UPDATED, CARPET ADN HARDWOOD FLOORING,
LARGE BACKYARD.

SHOWING INSTRUCTIONS: VACANT/LOCKBOX ON SIDE SLIDING DOOR.

!
For Office Use Only: Downtown
South
Never put up a sign
Biltmore Park until your duty office
Hendersonville has info on the listing
Merrimon

!
Waynesville
Weaverville

Showing instructions - If there is a lockbox use

showingtime instructions or you may keep a key in the
closest BH OFFICE or have all showings call you. Be
specific.
MLS PROCEDURES 2
 LISTING/ADVERTISING FORM CHECKLIST

1. County Advertised: Select the county the listing will be best advertised. Your may only select one.

2. Sign Rider: MLS Number Sign Riders attach to the top of the Beverly-Hanks for sale sign. They
will be ordered for ALL single Family Residential Properties unless this
section is completed. You may order one for another property type so long as a sign is allowed on
the property. You may also request Agent Services install the rider.

3. Listing Letter: This form also gives you an opportunity to provide the correct mailing
address and salutation for the Seller so that we may send them a listing letter.

4. Tour Information: The Listing/Advertising Form also includes a section for requesting the listing
be placed on tour. * Please see your MLS secretary for how this works in your office.

5. Source of Listing: Filling out this information helps the company keep track of how you and
Beverly-Hanks & Associates were introduced to the Seller.

6. Referral: If you have a Referral on this listing you MUST fill out the Referral section,
this is very important for the Relocation Department.

7. Listing Requirement: Fill out the Listing Requirements section on the back with a
check mark if you have included the item with your new listing, an “F” if the
paperwork is forthcoming or “N/A” if it does not apply.

8. Advertising: Fill out this form completely. Double check list date, expiration date
and price. Make sure they are the same as on the signed Exclusive Right To Sell
Listing Agreement.

9. Website: If the property fits in a special category(s) for Beverly-Hanks Website, the
check the appropriate box(es)

10. Ads: Make sure the Ads are filled out. You may use abbreviations and the Marketing Department
will add the price and MLS number, so don’t worry about trying to fit that information into the limited
space.

MLS PROCEDURES 3
 BEVERLY-HANKS & ASSOCIATES For Office use Only

LISTING/ADVERTISING FORM Date:

MLS #
***FILL Out thIS FORM COMpLeteLY *LeAVe nO BLAnKS***
TOM Property #

OFFICE AGENT

Property Address: Street Number & Street Name Unit # City State Zip
(Do not use Rural Route, Box #. Must contain street number.)
This property will be advertised in (SELECT ONE COUNTY ONLY): Buncombe Henderson Haywood

MLS Number Sign Rider: (Riders will be ordered for All Single Family Residential Properties unless you check
below:) Agent Services will install this rider.
Sign Riders are not allowed in this neighborhood? (Fee: $15.00 plus mileage)
(MLS: If this box is checked; send copy to Agent Services )
Order Sign Rider for this Land/Condo/Townhouse Property
Seller Tour Request Information
Seller Name
Seller Name Do you want this property on tour? YES NO
Mailing Address
Requested Tour Date?
(If different from above)
(Please do not promise a specific date to seller.)
City State Zip
Second Choice:
Phone#'s
(H) ( ) (Other) ( )

Seller (W) ( ) Seller (W) ( )

Salutation: Co-Listing & Agent # 1: %

Commission
Dear, Splits Agent # 2: %

SOURCE OF LISTING (Check One)

Repeat Customer newspaper Agent Direct Mail Referral - ReLO Division

Relative homes & Land FSBO Referral - Chamber Lead
Friend Real estate Weekly expired Listing Broker Referral
Company Reputation Open house Agent's personal home Other
Internet/email Radio/tV Referral from Friend
Office Location Yellow pages Referral from Customer/Client
Sign Outside Area Advertising Referral from Relative

REFERRAL INFORMATION (If new referring broker or company, they must provide W-9):

Federal ID# Listing referral of %

payable to: Address:
Relocation City State Zip

Director: Office:

**MLS - Please forward this form to Marketing**

BH 8.2009

MLS PROCEDURES 4
 NOTE:
Use the checklist as a
guideline for paperwork needed
when submitting a listing.

LISTING REQUIREMENTS
Indicate attached by a X, F for forthcoming, or n/A if not applicable for each requirement.
*Do not Leave Any Blanks*

Completed MLS Input Sheet Outgoing Referral Form (if seller is moving out of town)
Listing Agreement Signed by all parties Advertising copy & I-net copy filled out
Copies of surveys, title policies, hOA documents photo Order or Agent to provide at least 1 photo
Residential property Disclosure Statement provide Keys (With tags & envelopes) or Lockbox
Lead-Based paint or Lead-Based paint hazard Addendum Freebie Flyer Form
Copy of Deed tell 20 Form
Deed Restrictions if applicable Directional Sign(s) used
Copy of housing Certificate/exemption For Sale Sign(s) used
Septic permit Signed "Working with Real estate Agents' Brochure
Synthetic Stucco Disclosure Statement
Showingtime Instructions Completed
Sketch for property Square Footage

ADVERTISING INFORMATION
LIST DATE: EXPIRATION DATE: LIST PRICE:
Residential Resale Residential New Construction (Never Been Occupied) New Development (Exclusive right to sell entire development)
Land Commercial In Premier Property Program

AREA: n e S W
ne nW Cen. SW Se OtheR COuntY

AREA/SUBDIVISION: (will appear in the ad)

Asheville Citizen-Times Ad Copy (FOR ASHEVILLE ADS ONLY):

Real Estate Weekly Ad Copy* (ASHEVILLE ADS)

Times-News & Hendersonville Homes & Land Ad Copy (HENDERSONVILLE ADS)
Enterprise Mountaineer & Haywood Homes & Land Ad Copy (WAYNESVILLE ADS)
(*Note to Commercial Agents: This ad copy will also be used in the Asheville Citizen Times),
* This copy will be used in all Land Advertising.

**MLS - Please forward this form to Marketing**

BH 8.2009

MLS PROCEDURES 5
 MLS INPUT SHEET CHECKLIST
1. You have three (3) working days after the list date, (not including the list date or Saturday & Sunday)
to get your listing into MLS. Listing paperwork is due no later than NOON on the 3rd business day
to the MLS Coordinator to be guaranteed processing on the same day. An input sheet is filled out for
all listings.

2. Different property types have different input sheets. Be sure to choose and fill out the proper input
sheet for your listing. Each property type has different required fields in MLS.
Input Sheets

• Single Family Residential (SFR)/Condo/Townhouse/Preconstruction

• Vacant Land/Farms
• Unimproved/Improved Commercial • Residential Auction
• Multi-Family • Manufactured on Lease Lot • Equity Ownership

3. You must fill out all the mandatory areas. The listing cannot be entered and saved in MLS without
this information. Mandatory areas are in bold print and underlined. An asterisk (*) means that
there are only certain options that can be input into those fields. (i.e.: zoning, Y or N questions, room
levels).

4. Make sure that the square footage of each level adds up to the correct total square footage. Round
measurements down to the nearest whole number. Figures should coincide with the square footage
sketch you’ve turned in.

5. There are 6 places for remarks on the input sheet. (1) “Room Descriptions” are for specifics on
individual rooms, such as room dimensions. It is BH policy to fill these in. (2) “MLS Remarks” is
intended only for other realtors. (3) “Directions” is for directions to get to the property. (4) “Internet
Remarks” is similar to the MLS Remarks, but these are seen by the public either on the internet or
on Customer Display printouts. Most times the intranet remarks and the MLS remarks are the same.
(5) Use “In-House” remarks for anything to be viewed only by Beverly-Hanks agents. (6) “Does
Not Convey” is for property or fixtures that are not included in the sale of the home. This is seen by
all agents.

6. If the property is “New Construction”, the insulation information at the bottom of the 3rd page of the
Residential Input Sheet is mandatory. “Code” is not acceptable.

7. Showing instructions: Select type of contact that should be made when a showing is needed.
Showing instructions for appt. staff may differ from the showing instructions for agents. Be sure to
include any pets that may be at the home. If appointment is required and the seller needs to be
contacted list the seller’s first and last name and phone numbers. Filling in the email address sends
seller’s all feedback from showing agents.

MLS PROCEDURES 6
 Note :
BEVERLY-HANKS ONLY HERE

WESTERN NC REGIONAL MLS

Single Family Residential Condo Townhouse Preconstruction BOLD=Mandatory/*=Choice List/#=Numeric Only

Is this listing a Beverly-Hanks Only (Y/N)? (IF Y, AT LEAST 1 PHOTO IS REQUIRED BEFORE LISTING WILL BE ENTERED)
Co-List Agent Name List Price # MLS #

List Date / / Exp Date / / County

City/Community Subdivision
Room type, dimensions,
Street Number # Street level are mandatory for
Mailing City Area* State Beverly-Hanks
Zip Listings.
It is common to use floor
Deed Book Deed Page PIN#
coverings and even more
Inside City Limits Y/N* Taxes $ # Tax Yr#
informative to use room
dimensions.
Bedrooms# Baths# Half Baths# Apx. Yr Built# Apx. Acres#

Apx 1st Flr Fin SQFT# Apx 2nd Flr Fin SQFT# Apx 3rd Flr Fin SQFT#

Apx BSMT Fin Sqft# Apx Unfin BSMT SQFT# Apx Tot. HTD SQFT#

Master on Main Y/N New Const. Y/N*

Construction Type: (Please choose one): Manufactured Off Frame Modular On Frame Modular Site Built

Living Rm LR* MBR MBR*

Dining Rm DR* BR 2 BR2*

Great Rm GR* BR 3 BR3*
Family Rm FR* BR 4 BR4*

Kitchen KT* BR 5 BR5*

Laundry Bath 1
LN* BA 1*

1/2 BA 1 HB1* Bath 2 BA 2*

1/2 BA 2 HB2* Bath 3 BA 3*

Bonus Rm BN* Other OTH*

Lot Dim . . Zoning* . Handicap Acc.* Y/N

.

Road Frnt#
. .
Elem* State Rd. Y/N*

Middle*

High* Road Maint Agrmt Y/N Maint Agrmt $#

Condo/Townhouse Level# Assoc. Fee Assoc. Fee Per Pets Y/N*

Deed Restrictions
CHANDELIER INY/N*
FOYER Owner

Page 1 of 6

MLS PROCEDURES 7
 Directions (max. 300 characters)

Begin from an interstate

or larger highway, then
turn on smaller roads.

Private Remarks (Comments to Agents; max. 450 characters)

In-house Remarks (Only displays within firm; max. 150 Characters )

Customer/Internet Remarks (Comments meant for public viewing; max. 450 Characters-Can be same as Private Remarks)

Does Not Convey (Items in/on property that are not included in sale; max. 250 Characters)

Page 2 of 6

MLS PROCEDURES 8
IDX Y/N*+ Y Internet/VOW Y/N*+ Y Sign Y/N* Addr Y/N* Oth Media Y/N*

Environmental Docs Y/N Virt. tour Y/N* Showing Service Y/N* Dual/Var Rate Comm. Y/N

Comm Sub Agt Broker* Comm Buyer Broker*

Foreclosure Y/N* Short Sale Y/N* Additional Status: Backups Kickouts None

3rd Party Reviews Y/N* N Automated Home Value Est. Y/N* N

+ = Default is Y unless seller opts out of internet advertising

**THE FOLLOWING IS REQUIRED IF NEW CONSTRUCTION** The maximum number of

Insulation Ext Wall Floor Ceiling boxes that may be checked
Type is noted by the number
Residential/Condo/Townhouse Coded Features
Thickness located beside the feature
R-Value
D. INTERIOR FEATURES (10) E. EXTERIOR FEATURES (7) category.
G. EXTERIOR FINISH (3)-Mand
2 Master Bedrooms Aluminum Siding
Above Ground Pool
Alarm System Asbestos Shingles
Barn Block
Apt/Studio
Attic Fan
Residential/Condo/Townhouse Coded FeaturesDeck(s) Brick
BreakfastB.Bar
Basement/Foundation Fencing C. Appliances Brick Veneer
A. STYLE (3) - Mand (6)
Built-Ins(4) Fencing-Full Concrete
1 1/2 Story Cable Available Fiber Cement Siding
Bas Full Finished Fencing-Part Air Filter
1 1/2 Story w/BSMT Fiberboard Siding
Cathedral Ceilings
Bas Full Part Finished
1 Story Fencing - Privacy Compactor
Ceiling Fan(s)Bas Full Unfinished Log
1 Story w/basement Greenhouse Cooktop
Central VacuumBas Garage Door Metal
2 Story
Finished AtticBas Inside Entrance Hot Tub Dishwasher Other See Remarks
2 Story w/basement
3 Story Fireplace-Gas Unvented In-Ground PoolDisposal Stone
Bas Inside/Outside Ent
4+ Story Fireplace- Gas Vented Insulated Doors Double Oven Stone Veneer
Bas None Residential/Condo/Townhouse
A Frame/Chalet Fireplace- Wood Stucco Coded Features Cont.
Bas Outside Entrance Insulated Windows Downdraft Cooktop
Cabin Fireplace Insert T. SHOWING INST Synthetic Stucco
(5)-Mand U. DOCS ON FILE (5)
V. FINANCING (3)-Mand
Bas Partial Finished R. DRIVE (3)
Other See Remarks Dryer
Cape Cod Fireplace(s) Bas Partial Part Fin Vinyl Siding
Circular Formal Dining Room Outbuilding(s) Exhaust Hood
Brick/Cobblestone 24 Hour Notice Wood Siding Aerial ARM Loan
Colonial Bas Partial Unfinished CircularSatellite Dish Freezer Call List Agent Appraisal Assumption
Foyer
Contemporary Engineered Concrete Call List Office
Gas Oven/Range Asbestos Report Cash
Garden Tub Some Storm Doors
Cottage/Bungalow Fnd Basement Dirt Confirm Req. Before Showing Current Lease Conventional
Gas Logs Some Storm WindowsGenerator
Gated Key in LO
Dome Guest Quarters
Fnd Block
HumidifierLA Must AccompanyH. FLOORS (3)-Mand Deed Restrictions Exchange
Double Wide Fnd Brick Gravel Sprinkler System Environmental Docs FHA
Home Warranty None Microwave MLS - Showing
Brick
Service
EnergyStar Fnd Combination Storm Door(s) Estate Documents Farmers Home Add.
Hot Tub/Sauna Other See Remarks No Drive-By Carpet
Farmhouse Fnd Crawl Space Storm Window(s) None Floor Plan Lease/Purchase
In-Law Suite Paved Ceramic Tile
Historical Fnd Poured Concrete TV Antenna Other SeeNo Lockbox - Occupied
Remarks Home Inspection Other See Remarks
Intercom Shared Other See Remarks Concrete
Mediterranean Oven/Range Lead Based Paint Disc. Owner
Jet Tub Fnd Slab Hardwood
Mobile/Owned Land Stone Ptes - See Remarks Other See Remarks VA
Kitchen IslandOther See Remarks Range Restricted Days Laminate
Modular Pest Contract
Other See Remarks Master on Main RefrigeratorRestricted Hours Marble Pest Inspection
Raised Ranch Open Floorplan Wall OvenShow Anytime (LOTS Other See Remarks
ONLY) Radon Report
Ranch Other See Remarks Washer Supra Lockbox Parquet Res. Prop Disclosure
Single Wide Pantry Slate Survey
F. GARAGE/CARPORT (3)
Spanish Pull Down Attic Stairs Stone Title Policy
Carport Dbl Att
Split Foyer
Traditional
BOLD, UNDERLINED
Rec/Game Room
Carport Dbl Det
Terazzo
Tile
Topo
Skylight(s)
Tri-Level
Triple Wide
Headings with “Mand”
Smoke Detectors
Carport Sgl Att
Info forCarport
MLS Call SglCenter
Det and showing instructions,
Vinyl
to be used with Showing Instructions coded features sections
Split BR Plan Wood
Tudor signify a mandatory field.
Storage area
Carportno
Go (Vacant, Tpl Attnecessary)
calls Courtesy Call (call, leave message and show) Appt Required (must confirm w/ seller,
Victorian Carport Tpl Det tenant, or listing agent)
Tray Ceiling ShowingDblInstructions
in Basementfor the Appt. Staff
WNC Healthy Built Home I. ROOF (3)-Mand
Williamsburg Vaulted Ceiling Garage Dbl Det
Walk-In Closet(s) Architectural Shingle
Garage Dbl Main Asbestos Shingle
Wash/Dry Hook-Up Garage Dr Opener(s) Page Built
3 of 6 Up
Water Filter Garage Sgl Det Composition Shingle
Water Heater - Propane Garage Sgl Main Fiberglass Shingle
Water Heater - Apollo Garage Side Entry Flat instructions, etc.)
(Appraisal handling, non-available times, special confirmation
Water Heater - Electric Garage Tpl Det Metal
Water Heater - Gas ShowingGarage
Instructions for the Showing Agent
Tpl Main Other See Remarks
Water Heater - Other No Carport Rolled Rubber
Water Heater - Solar No Garage Slate
Water Softener Other See Remarks Tar & Gravel
Wet Bar Sgl in Basement Tile
Window Treatments Tpl in Basement Wood Shake
Workshop
(Type of Access: Key/Combination Box/None, Alarms/Codes/passwords, Pets, etc.)
Lockbox: Yes No If Yes, Serial Number
If appointment is required, please call the numbers below to confirm:
Page 4 of 6
Listing Agent
Homeowner/Tenant (Phone Numbers Below)

Enable automated voice calls

First Name Last Name Phone Number Email

Page 6 of 6
10/30/2009

MLS PROCEDURES 9
 Residential/Condo/Townhouse Coded Features Cont.

T. SHOWING INST (5)-Mand V. FINANCING (3)-Mand

R. DRIVE (3) U. DOCS ON FILE (5)
Brick/Cobblestone 24 Hour Notice Aerial ARM Loan
Circular Call List Agent Appraisal Assumption
Concrete Call List Office Asbestos Report Cash
Dirt Confirm Req. Before Showing Current Lease Conventional
Gated Key in LO Deed Restrictions Exchange
Gravel LA Must Accompany Environmental Docs FHA
None No Drive By Estate Documents Farmers Home Add.
Other See Remarks No Lockbox-Occupied Floor Plan Lease/Purchase
Paved Other See Remarks Home Inspection Other See Remarks
Shared Pets- See Remarks Lead Based Paint Disc. Owner
Stone Restricted Days Other See Remarks VA
Restricted Hours Pest Contract
Show Anytime (LOTS ONLY) Pest Inspection
Supra Lockbox Radon Report
Res. Prop Disclosure
Survey
Title Policy
Topo

Info for MLS Call Center and showing instructions, to be used with Showing Instructions coded features sections
Go (Vacant, no calls necessary)
Showing Instructions for the Appt. Staff
Courtesy Call (call, leave message and show)
X Appt Required (must confirm w/ seller,
tenant, or listing agent)

24 hour notice required

Y
youou wil
Seer sho l need
you wing to s
r M tim et u
(Appraisal handling, non-available times, special confirmation instructions, etc.) LS e p p
sec rofil
Showing Instructions for the Showing Agent reta e.
ry.
24 hour notice required. Lock box on side door.

(Type of Access: Key/Combination Box/None, Alarms/Codes/passwords, Pets, etc.) Ser Enter

ial N Loc
Lockbox:
X Yes No If Yes, Serial Number 53318176 um kbox
ber
Her
If appointment is required, please call the numbers below to confirm:
e
Listing Agent

X Homeowner/Tenant (Phone Numbers Below)

Enable automated voice calls

First Name Last Name Phone Number Email
Sally Field 828-665-8999 sallyf@hotmail.com

Page 6 of 6
06/18/2009

MLS PROCEDURES 10
 TCM: SLIDESHOW, VIRTUAL TOUR & MLS PHOTO ORDERS

The TCM Slideshow/Virtual Tour order form is available in listing kits, on your office
shelves, and on the Beverly-Hanks Intranet.

1. ALL property types MUST have a picture for MLS within 7 business days of listing
or you will be fined a late fee, NO Exceptions! You must provide a completed Photo/
Slideshow order form, complete a Photo/Slideshow order form on line or supply a
photo yourself. Even if the property is being entered as pending or sold, you must still
provide a photo. You may use a rendering or lot plat if needed for new construction
and land.

2. Wednesday Deadline: TCM requests need to be given to the MLS Coordinator no

later than 10:00 AM on Wednesdays for the photo to be ready the same week. Either
the MLS Coordinator or the agent can order photos and slideshows using the order
form available on the Beverly-Hanks intranet. The agent, the MLS Coordinator, TCM
and photos@beverly-hanks.com all receive a confirmation email when an order is
submitted.

3. Scheduling: Please fill out all information for TCM to call you within 24 hours to
schedule the INDOOR photo shoot. They do not schedule outside photos with the
agent.

4. Photo Minimum: If you are providing your own photos: you may send at least 1
labeled print, a disk or an e-mail containing the photos to our IT department. You
may have up to 12 different shots for the MLS System. Submit your photos by email
to “photos@beverly-hanks.com”. Be sure to let your MLS Coordinator know that
you have submitted photos to IT for uploading to MLS.

5. Jay Weiland Photos: Jay will need to be called directly by the agent in addition to
submitting a TCM order form. Jay’s photos take longer to schedule and shoot, so TCM
will take one exterior photo in the meantime for MLS. This happens automatically. Be
sure to label Jay’s photo proofs prior to submitting for slideshow and MLS upload.

MLS PROCEDURES 11
Beverly-Hanks Intranet
Wed, 05 May 2010 16:58:46 -0400

Print this page

Photo/Slideshow (MLS) & REALTOR.com Order Form

Email Address: marketing@beverly-hanks.com

Agent Name: Marketing Department

Office Location: Asheville-Downtown

Voice Mail Number:

Cell Phone Number:

PLEASE CHOOSE ONE:

*Price includes photo labeling, upload to Realtor.com, YouTube, and beverly-hanks.com/mls# rider
for residential properties. Applicable sales tax will be added to the order.

Automated "Company-made" Slideshow - Agent Supplied Photos.

Photo Requirements: Size must be 650X400, Resolution should be 72dpi, photos can be resized by our IT
department when sent to photos@beverly-hanks.com. Please label all photos before sending them. (Example: Kitchen,
Master Bedroom, Living Room, Master Bath).

Any # of photos. (agent portion - $38.00)

Automated "Company-made" Slideshow - TCM Supplied Photos.

7 TCM Photos & BH Web Slideshow (agent portion - $56.98)

12 TCM Photos & BH Web Slideshow (agent portion - $62.98)
17 TCM Photos & BH Web Slideshow (agent portion - $69.48)

TCM Photos and Slideshow. (tcmphotos@charter.net)

5 Interiors, 4 Exteriors & Slideshow (agent portion - $73.98)

10 Interiors, 4 Exteriors & Slideshow (agent portion - $78.48)
15 Interiors, 4 Exteriors & Slideshow (agent portion - $82.98)

TCM Land Packages. (tcmphotos@charter.net)

5 Exterior & Slideshow (agent portion - $59.25)

TCM Slideshow - Agent Supplied Still Photos. (tcmphotos@charter.net)

Photo Requirements: Size must be 650X400, Resolution should be 72dpi, photos can be resized by our IT
department when sent to photos@beverly-hanks.com. Please label all photos before sending them. (Example: Kitchen,

http://intranet.beverly-hanks.com/tcmorderpage.php?print_only=1& 5/5/2010
MLS PROCEDURES 12
 Master Bedroom, Living Room, Master Bath).

2 Exterior & 5 Interior (agent portion - $48.98)

2 Exterior & 10 Interior (agent portion - $51.48)
2 Exterior & 15 Interior (agent portion - $53.98)

Jay Weiland Packages

Complete Order Form and Contact Jay Weiland at 252-3093 to schedule an appointment to photograph property.
Listing agent must accompany photographer.

Jay Weiland Premium Package includes 1-hour of photography in Bunc, Hen, & Hay. Plus 12
high quality digital files emailed to the Marketing Department.
"Jay Weiland Premium" supplied still Photos and Automated "Company-made" Slideshow &
Agent Supplied Exterior (agent portion: $163)
"Jay Weiland Premium" supplied still photos and TCM Slideshow includes 1 exterior MLS photo
from TCM (agent portion: $198.73)

Jay Weiland Premier Plus package intended for National Magazine Marketing includes 1 hour
of photography in Bunc, Hen, & Hay. Plus 12 high quality digital files emailed to marketing.
Plus 12 pictures as Tiff files on CD.
"Jay Weiland Premier Plus" supplied still Photos and Automated "Company-made" Slideshow &
Agent Supplied Exterior (agent portion: $213 plus tax)
"Jay Weiland Premier Plus" supplied still Photos and TCM Slideshow includes 1 exterior MLS
photo from TCM (agent portion: $248.73 plus tax)

Photo Requirements: Minimum size must be 1500x1000, Resolution should be 72dpi, please send photos to
photos@beverly-hanks.com. Please label all photos before sending them. (Example: Kitchen, Master Bedroom, Living
Room, Master Bath)

Voice Over Option Available with TCM packages ONLY (agent cost $75.00) (Must submit additional script
when photo sheet comes in)

MUSIC SELECTION (This option is ONLY available when ordering a slideshow)

Default music selection (TCM Recommendations)

Check this box if you do not want the default music. Music choices will be shown below.

You can play any of the music selections by simply selecting the song and clicking on the play button

Make Changes/Updates
Changes/Updates to Existing Order (additional agent charges may be incurred)
YouTube video for existing orders/listings ($3 through end of April.)

MLS#:

http://intranet.beverly-hanks.com/tcmorderpage.php?print_only=1&
MLS PROCEDURES 13 5/5/2010
Beverly-hanks & Associates IntRAnet page 3 of 3

Owners Owners Phone

Name: Number:
Property
City: Zip:
Address:

Description of House:
(Provide information to identify specific house, i.e., "green house with white picket fence."
DO NOT RELY ON SIGN PLACEMENT TO IDENTIFY HOUSE!)

Directions to Property:
(Make sure directions provided are accurate and correct; if there are no street signs, provide EXACT mileage. If the photographer
cannot locate the property by the given directions, there will be an additional trip charge.)

Are there any dogs OUTSIDE?: Yes: No:

Special Ordering Instructions:

This section is intended to provide direction to the photographer to take a particular shot. The photographer in most cases knows
how to best display the house; however, if you would like a particular angle used, TCM will use your instructions SOLELY. If a
retake is necessary for a better angle, there will be an additional charge.

Additional photos taken at agent's expense.

Submit Order Print order form

MLS PROCEDURES 14
 HOME WARRANTY
1. If the Seller is purchasing a home warranty and #4 of the listing agreement indicates
to order warranty, fill out the appropriate Home Warranty brochure COMPLETELY.
Include it in your listing paperwork and the MLS Coordinator will order it for you.

2. The confirmation number will be filled in on the home warranty paperwork and on
the front of the file. If you submit the home warranty, just provide the confirmation
number to your MLS Coordinator. The warranty is paid at closing.

3. There are 2 (two) different home warranties to choose from. American Home
Shield (AHS) and Home Trust. Both buyer and seller coverage is available.

MLS PROCEDURES 15
 BEVERLY-HANKS ONLY
1. If your client chooses not to enter their listed
property into the MLS System, you must have them
sign a form specifying that condition or, you may fill
out the “Additional Terms and Conditions” section
of the Exclusive Right To Sell Listing Agreement.
TO: Beverly-Hanks & Associates

Note:
Although the Listing Agent has explained to me the advantages of the Multiple Listing The easiest way is to use
Service (MLS), I do not wish for my property located at 67 Fernleaf Road, the “Conditions” section of the Exclusive
Asheville, NC 28806 to be placed into MLS at this time.
Right to Sell. For example state, “The Sellers
do not want this listing to go into MLS
until December 20, 2009.

October 30, 2009

Seller Date

October 30, 2009

Seller Date

TO: Beverly-Hanks & Associates

When I listed my property located at 67 Fernleaf Road, Asheville, NC 28806
with your Company, I did not want it placed in the Multiple Listing Service (MLS). I now give you
Rev. 8/2006
permission to place it in MLS. In connection with the marketing and sale of the Property, Seller now
authorizes and directs Agent: (Check ALL applicable sections)
to place "For Sale," Under Contract," "Sale Pending," or other similar signs on the Property
(where permitted by law and relevant covenants) and to remove other such signs.

2. When the Listing is ready to go to MLS, to place a lock box on the Property.

you must fill out the form that states the to advertise the Property, including, but not limited to, placing information about the Property
on the Internet either directly or through a program of any listing service of which the Agent is
Seller wishes the Listing to go into MLS a member.

to permit other firms who belong to any listing service of which the Agent is a member to
on a particular date. advertise the Property on the Internet in accordance with the listing service rules and
regulations.

to submit pertinent information concerning the Property to any listing service of which agent is
a member and to furnish to such listing service notice of all changes if information concerning
the Property authorized in writing by Seller. Seller authorizes Agent, upon execution of a sales
contract for the Property, to notify the listing service of the pending sale, and upon closing of
the sale, to disseminate sales information, including sales price, to the listing service,
appraisers and real estate brokers.
Note: Once information about the Property has been placed on the Internet or furnished to any
listing service in which any of Agent's sales associates participates, Agent cannot control access to
or uses of the information.

12/20/2009

Seller Date

12/20/2009

Seller Date

Jennifer Ivey
Agent Name

Rev 4/06

MLS PROCEDURES 16
3. Use the same MLS Input Sheet for a Beverly-Hanks Only. Fill out ALL the paperwork
including advertising and photos for when the property goes into MLS. That way everything
is ready for when its MLS ready or it closes. For COMP reasons we want all listings to go
into MLS by close!

4. The listing will appear in the floorbooks, be distributed to all agents in the company
and a brief description will be posted on the Beverly-Hanks intranet site.

MLS PROCEDURES 17
 CHANGE REQUEST FORM

• Every change that requires the Seller’s signature will be submitted on this form.
The MLS Coordinators are not permitted to make these changes without the signed
form! These changes include price change, extension, withdrawal, advertising as a
“Motivated Seller”, and “Bonus to Selling Agent”.

• Any other change that does not require a signature may be written up in the
“Miscellaneous Changes” section of this same form or on a copy of the MLS printout.

• To Withdraw a Listing BOTH the Seller’s and the Broker-In-Charge’s signatures are
required.

Beverly
-Hanks
CHANGE REQUEST • If a change does not
& ASSOCIATES (complete only those items that apply)
require a signature,
AGENT NAME Jennifer Ivey OFFICE South PROPERTY TYPE Res MLS # 400411
PROPERTY ADDRESS 57 Greenleaf Drive
you may make the
SELLER'S BUYER'S NAME Robert and Page Hart change on a copy of
the MLS sheet and
PRICE CHANGE (Requires Seller's Signature.)
Change price to $ 225,000 submit that to the
EXTEND AGREEMENT: EXCLUSIVE RIGHT TO SELL LISTING, HOME WARRANTY or BUYER AGENCY MLS Coordinator.
(Requires signature of Seller/Buyer.) WILL NOW EXPIRE AT MIDNIGHT ON June 1, 2010

LISTING TAKEN OVER BY RELOCATION COMPANY

Withdraw Listing. See exclusion in Exclusive Right To Sell Listing Agreement.

WITHDRAW LISTING FROM MARKET (Requires Both Seller's and Managing Broker's Signature.) Note: Only MLS Coordinators
Property is withdrawn from the market for the following reason(s): are permitted to make changes
Owner agrees he may not re-list the property with another real estate broker until , 20 , in MLS!
the expiration date of the Exclusive Right to Sell Listing Agreement. Seller further agrees that should property sell
during the protection period to a party whom any real estate broker has shown the property during the Listing Period of the
Exclusive Right To Sell Listing Agreement, he will pay Beverly-Hanks & Associates the same commission as called for in the
Exclusive Right To Sell Listing Agreement.
REINSTATE EXPIRED OR WITHDRAWN LISTING (Requires Seller's Signature.)
Listing will now expire at Midnight, , 20 (If Listing has been expired or
withdrawn more than 9060 days, re-submit as a new listing.)
LISTING BACK ON THE MARKET
Sale contract voided. Listing still in effect. Restore to active status. (If Listing has expired, reinstate.)
MISCELLANEOUS CHANGES (Requires Seller's Signature if change materially affects the Listing. Attach data
input sheet if property is in MLS. Requires Buyer's Signature if materially affects Agency Agreement.)
Fi
or ind this
Refrigerator does not convey.

nb
as form
Note offic on th
fou e’s fo e int
nd r
EXCEPT AS NOTED HEREIN, ALL TERMS AND CONDITIONS OF THE EXCLUSIVE LISTING in k rm lib anet
its. rary
CONTRACT OR BUYER AGENCY AGREEMENT SHALL REMAIN THE SAME. .
Seller/Buyer (Seal)

Seller/Buyer (Seal)
Beverly-Hanks & Associates

Date Signed By Seller/Buyer

MLS PROCEDURES 18
 BUYER AGENCY PAPERWORK
• Buyer paperwork is given to the MLS Coordinator at the time it is signed. Paperclip the Buyer
Agency Agreement and the Working with Real Estate Agents brochure “tear-off card” or the
Non-Exclusive Seller’s Disclosure and turn it in promptly. Make sure all forms are signed
and fields completed (needs to be legible) with all the pertinent information such as mailing
address, phone number, and salutation (Mr., Mrs., Dr.). A letter will be sent welcoming the
Buyer to Beverly-Hanks & Associates (see below). The originals are kept in an accessible
file in your base office.

• The signed “Permission to Call”

registration cards should be turned in
the same way as the Working with
Real Estate Agents brochure “tear-off
card”. These are simply kept on file in
your office for your protection.

• There must be Buyer’s Paperwork

for EVERY contract where Beverly-
Hanks is the Selling Agent.

MLS PROCEDURES 19
 CONTRACT PROCEDURES &
CONTRACT DATA SHEET

• Turn in contracts to your MLS Coordinator within 3 business days of acceptance.

The MLS Coordinator will review the contract adn check the following: all initials
and signatures, Contract Data Sheet, Closing Data Sheet, all applicable addenda,
buyer paperwork (if applicable) and Title Selection Forms (if applicable). The MLS
Coordinator will then pend the property in MLS if it is applicable, process the contract
through Accounting including earnest money deposits then pass the contract to the
broker-in-charge for further review. Note: If you are turning in a contract on the
third day from acceptance, you need to notify the MLS Coordinator so that the
proper arrangements can be made for the earnest money deposit. There is a
locked safe in each office for holding earnest money for safekeeping while you are
negotiating a contract. Some offices supply special envelopes for clarification.

• Even if the Selling and Listing agents are both with Beverly-Hanks, both agents should
still submit a complete copy of the executed contract and their own Contract Data
Sheet to their MLS Coordinator within the 3 day time period.

• If you are the Buyer’s agent and Beverly-Hanks is holding the Earnest Money, please
notify the MLS Coordinator in addition to including this information on the Contract
Data Sheet.

• When you close a property, you will need to turn in 2 (two) settlement statements to the
Accounting Department. One original and one copy are acceptable. The Accounting
Department will then forward a closing statement to your MLS Coordinator so that the
property can be closed out in MLS and the file can be closed out. Hendersonville and
Waynesville agents should turn in settlement statements to their MLS Coordinator.

• If you just closed on a FSBO or for a New Home Community, you must also turn in the
appropriate completed MLS input sheet within 3 days of closing.

• At the time of closing, a letter and a performance evaluation will be sent to your client
for feedback. See the following page for a sample of the letter.

MLS PROCEDURES 20
MLS PROCEDURES 21
 VOID SALE NOTIFICATION CHECKLIST
• Whenever a contract is voided, you must submit a Void Sale Notification form
AND a Termination of Contract With/Without Release of Earnest Money. The
contract should have already been turned in and processed and the Earnest Money
deposited.

• Please make sure all information is filled out and that the MLS Coordinator knows
whether this Listing is to be restored to MLS or not. This is indicated on the Void
Sale Notification. The Listing will not be restored in MLS and the earnest money will
not be disbursed until you submit both forms.

The Sign of Excellence

• These forms For office use only
CTR#
should be Office location:

submitted to your VOID SALE NOTIFICATION

MLS Coordinator. 1) Contract Date: Month June Day 3 Year 2008
A copy will be sent
2) Sales Price: $ 325,000
to the Accounting
department and 3) Contract VOID Date: Month November Day 1 Year 2008
the earnest money 4) Reason Contract Voided:
will be released, Repair cost exceeded maximum allowable cost stated in contract.
if applicable. The
originals will be
kept in your office.
5) Seller's Name: Donald Duck
Listing Agent:
• The Broker-In- Company:
Minnie Mouse

Beverly-Hanks& Associates DT
Charge must
6) Buyer's Name: Strawberry Shortcake
sign the Void Selling Agent: Oscar T. Grouch
Sale Notification. Company: Beverly-Hanks& Associates S
The Sellers and
ADDRESS: 100 Main Street, Asheville, NC 28801
Buyers sign the
MLS Number:
Termination 400501

and Release of RELEASE FORM INSTRUCTIONS:

Contract. Mail earnest money back to buyer.

202 Old Brickyard Road, Fletcher, NC 28732

MLS Instructions:
Restore to MLS? Yes No
Needs New Expiration Date: Yes ( / / ) No

**Authorized Signature**
Broker In Charge
REALTOR®

MLS PROCEDURES 22