KORDIA SUMMAGE

Chicago, IL 60620
(773) 983-5725
ks60d8f0@westpost.net
HEALTH CARE MANAGEMENT * HEALTH CARE SUPPORT
Well-rounded and energetic professional with 20+ years diverse experience seeks
new challenge and opportunity to provide superior management and support while o
ptimizing business operations.
* KEY AREAS OF EXPERTISE *
* Physician Support
* Patient Assessments
* Surgical Scheduling
* Patient Safety/Education
* Quality Control
* Strategic Marketing
* Personnel Management
* Case Management
* Record Management
* Insurance Billing
* Budgets/General Accounting
* Inventory Management
* Staff Development
* Customer Service
PROFESSIONAL PROFILE
* Escalate business development by ensuring exceptional health care support and
strategic initiatives which maximize the health care experience
* Proven ophthalmic technical skills in all specialties; experience in patient s
ervices including patient assessments, interview techniques, and receiving patie
nt history; order, fit and dispense glasses and contacts; assist in minor surger
y
* Exceptional ability to assess the needs of patients and provide solutions; str
ong critical thinking skills; perform well under pressure in fast-paced, rapidly
changing work environment
* Demonstrate superior personnel management qualities; recruit, hire, maintain s
chedules, conduct performance evaluations, manage payroll, and human resources f
unctions; oversee office operations, administration, and clinical care
* Dedicated multi-tasker; accurately prepare budgets, accounting procedures, and
billing/coding
* Results-driven professional with expertise in business to business marketing a
nd relationship management; create strong networks by conducting research, pursu
ing referrals, and following up on clients
* JCAHPO certified; effectively maintain quality control and ensure HIPPA, JCAHO
, and OSHA compliance and patient safety; perform preventative maintenance on eq
uipment
* Organized and detail-oriented providing inventory control; managing usage, dis
posal, sterilization and replenishment of supplies
* Strong communication and interpersonal skills; manage confidential patient rec
ords, conduct case management, and perform patient consultation and education
* Self-motivated team player who conducts screening and coordinates services at
community health fairs; develop positive relationships with pharmaceutical spons
ors and vendors
* Proficient in Microsoft Word, Excel, and PowerPoint; exceptional documentation
skills
EMPLOYMENT HISTORY
Marketing Healthcare Representative, Part-Time 12/2009 - Present
Advance Medical Equipment * Chicago, IL
* Boost business development through strategic marketing of medical equipment an
d home health services; focus on seniors/disabled through medical practices, org
anizations, and facilities
* Initiate research and pursuit of new referral sources; develop network, presen
t services, and follow-up on clients
* Demonstrate exceptional leadership skills; establish and maintain strong worki
ng relationships
Center Manager/Store Manager 04/2007 - 07/2008
LASIK Vision Institute, Eye Glass World * Chicago, IL
* Key player who provided quality optical and LASIK services; generated $300,000
in monthly revenue
* Spearheaded business to business marketing and bartering services
* Demonstrated excellent management skills by successfully directing store and e
ight other satellite sites; traveled to recruit patients through consultations
* Successfully recruited, trained, scheduled, and conducted employee performance
evaluations; achieved goals and objectives
* Interviewed and hired surgeons and opticians
* Efficiently managed payroll and human resource functions
* Accurately prepared budgets, accounting procedures and quality controls; devel
oped standards of patient care and ensured compliance with applicable laws, regu
lations and policies
* Skillfully maintained on-site operating room and optical laboratory
Clinical Supervisor/Ophthalmic Technician 04/1999 - 04/2007
University of Illinois at Chicago * Chicago, IL
* Maximized efficiencies in this fast-paced clinic; consistency provided high-le
vel patient services
* Demonstrated exceptional personnel management qualities; supervised administra
tive, clinical care and operations teams; hired staff and performed necessary di
sciplinary actions
* Increased morale, recruitment, and productivity; designed, developed, and impl
emented procedures
* Successfully managed billing/coding and billing discrepancies while ensuring p
atient confidentiality
PREVIOUS EMPLOYMENT
Ophthalmic Technician, Michael Reese Hospital * Chicago, IL 02/1998 - 02/1999
Ophthalmic Technician, Michael Phillips, MD * Chicago, IL 06/1997 - 01/1998
Ophthalmic Technician, Eye Physicians and Surgeons of Chicago * Chicago, IL 05/
1990 - 05/1997
EDUCATION AND PROFESSIONAL DEVELOPMENT
Certified Ophthalmic Assistant 1995
Certified Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO)
* St. Paul, MN
Associate of Arts in Medical and Legal 1991
Chicago College of Commerce * Chicago, IL
Additional Training:
* OSHA/Blood borne Pathogens
* HIPPA Patient Privacy
* Continuous Process Improvement
* Handling Hazardous Materials
* Occupational Safety and Health Administration
* PPE/Respiratory Protection
* Quality and Infection Controls
* Patient Education
Patient Ethics and Rights