Greg Modglin

Waterloo, IL. 62298, Ph (618) 910-4793, Email gm60d1e8@westpost.net

CAREER: To secure a position with a strong and established company, offering pot
ential and longevity, utilizing my experience, education and abilities toward th
e opportunity for possible future advancement.
EXPERIENCE: Fabick CAT, Fenton, Mo. April 2002 to May 2010
Parts Department Manager, April 2006 to May 2010
Managed employee development concerning training, customer service, inventory co
ntrol and employee product knowledge. Returned favorable profits on the dealersh
ip's investment in parts inventory. Consistently met and controlled budget requi
rements. Developed programs to better serve customer needs. Manufacturer contact
for Caterpillar and AGCO equipment concerning, parts availability, warranty, pr
icing and improvements. Initialized new customer base outside of the heavy equip
ment users which added sale profits for the company. Directly dealt with custome
rs concerning their needs to improve customer service and loyalty.
Field Dispatch Supervisor, October 2003 to April 2006
Managed technician duties concerning time entry, repair schedules, employee assi
gnments of customer equipment repairs. Developed service report for technicians
to email service reports directly to main office enabling faster, more accurate,
and complete billing information to customers.
Technical Communicator / Instructor Product Support, April 2002 to October 2003
Conducted classroom training of field service technicians. Assist technicians wi
th troubleshooting of equipment for repair and maintenance. This instruction uti
lized the latest Caterpillar heavy equipment programs. Assisted customers with q
uestions concerning operation, maintenance and repair of Caterpillar equipment.
Engel Industries, St. Louis, Mo. September 1997 to April 2002
National Sales Manager, May 2000 to April 2002
Managed regional sales personnel covering a U.S. Distributor network, contracts
and agreements. Developed sales brochures, budgets, sales goals.
Regional Sales Manager, October 1999 to May 2000
Managed nine state territory in the Midwest. Worked with and assigned Distributo
rs of our product to promote sales to all types and sizes of customers.
Customer Service / Parts Representative September 1997 to October 1999
Assisted customers in all facets of Parts, Electronic controls and service needs
on new and used equipment produced by Engel.
Tower Rock Stone Company, Ste Genevieve, Mo. April 1985 to September 1997
Assistant Plant Manager, May 1993 to September 1997
Managed all aspects of facility operation, plant production, over-burden removal
, employee scheduling and loading of product into river barges. Assisted General
Manager in pit layout, design, conducted safety classes and training for all em
ployees.
Drilling and Blasting Manager, October 1991 to May 1993
Shot pattern layout and design, employee department schedules and aggregate plan
t production changes. Detailed accounting of all department inventory and report
s. Developed program of drill patterns and powder factors that greatly reduced c
ompany expense by improved shot results to better supply the needs of the crushi
ng plants pre-determined by product needs.
Production Supervisor, November 1989 to October 1991
Aggregate plant production, employee assignments, equipment production schedules
 and maintenance orders.
Assistant Purchasing Agent, April 1985 to November 1989
Maintained parts inventory, technician orders, shipping and receiving of all nec
essary facility supplies, including heavy equipment, crushing, and motor vessels
.
EDUCATION: Blackhawk Community College, Moline, IL.
Completed studies in automotive repair, diesel engine and computer programming.
Oklahoma Miner Training Institute, Job Safety Analysis, completed 1992
University of Missouri Rolla, Missouri State Drilling/Blasting Certification 199
2
Caterpillar Inc. Failure Analysis Training I & II, 2003, 2005
Management Training, Caterpillar 2007
Caterpillar Flagship Management Training 2009
REFERENCES: Available upon request.