Kimberly A.

Smyth
21 Margin Street, Unit 32 ~ Lynn, MA 01905
Phone: (508) 878-2587 ks30c5ca@westpost.net

QUALIFICATIONS
Highly skilled professional offering nearly 20 years of management experience, i
ncluding spearheading development and implementation of customized training prog
rams. Created and developed project management process for a service-based indu
stry resulting in a $16K savings from the previous year. 17 years of corporate
training and general management experience in multi-million dollar businesses w
ith unique skill at enhancing employee productivity, business infrastructure and
customer satisfaction. Program strategist; proven success implementing policy
changes to dramatically lower costs. Excellent collaboration skills with upper
management and department heads. Expertise includes:
* Corporate Training * Core Operations Team * Training Protocol Development *
Safety Compliance * Forecasting and Budget * Supply Chain Management
PROFESSIONAL EXPERIENCE
Business Operations Management:
* Manage and train staff for large corporate operations; orchestrate scheduling
and coordination for employee staffs of up to 100.
* Collaborate with upper management to manage profit/loss margins, cost control
and budget processes.
* Develop sales plans and identify industry/market trends; partner in creation o
f marketing and promotional materials.
* Oversee development of new products for a large, multi-million dollar chain.
* Develop and maintain strategic client relationships.
* Coordinate supply inventory and ordering and negotiate with vendors to streaml
ine supply chain and manage budget.
* Implement Core Team protocol to run operations; synchronize all scheduling, an
d devise all ordering and preparation lists.
* Develop curriculum, collateral materials, and training team to conduct trainin
g for public positions; oversee development of Managers in Training program.
* Increased employee retention through development of ongoing education and trai
ning programs.
WORK HISTORY
KELLY'S ROAST BEEF, Danvers, MA 2006 - 2009
General Manager
JOHN HARVARD'S BREW HOUSE, Washington, DC 1998-2005
General Manager
BERTUCCI'S BRICK OVEN RESTAURANT, Brookline, MA 1995-1998
Manager
CHILI'S RESTAURANT, Framingham, MA 1993-1995
Corporate Trainer/Shift Supervisor
EDUCATION AND CERTIFICATIONS
FRAMINGHAM STATE COLLEGE, Framingham, MA
Bachelor of Science in Nutrition, 1997
MASSASOIT COMMUNITY COLLEGE, Brockton, MA
Associates of Arts, Liberal Arts, 1993
CPR, Choke Certification, Defibrillator, American Red Cross, Certifications