Michael W.

Fitzgerald
7112 Spurrington Circle
Indianapolis, IN 46236
317-370-1571
mfitz29@hotmail.com
Objective
To secure a position with a company that will utilize my personnel & project man
agement skills along with my ability to problem solve. I am looking for a progr
essive company that will challenge me in my work assignment.
Experience
Premiere Credit of North America
January 2008 - March 2010
Unit Manager, GSL/Department of Education
Assisted in training for both new hires and tenured collectors. Maximized system
use and route management by creating daily workflows. Gave daily and weekly fee
dback and reports to both employees and upper management through individual and
group call reviews, side-by-sides, and reports. Oversaw both Administration and
Loan Rehabilitation collectors. Completed monthly reports to ensure production.
Helped design, test, and implement new strategies to make floor processes more e
fficient. Built and ran Crytal reports. Maintained attendance records for over 3
0 employees. Took escalated calls and handled complaints. Assisted other departm
ents, including Medical, Training, and Garnishments. Obtained clearance to work
on the Department of Education contract, including an extensive FBI background c
heck. Made sure all employees were FDCPA and GLBA compliant.
Premiere Credit of North America
January 2004 - March 2008
Collections Specialist
Handled Customer Service issues, collecting on Defaulted accounts. Performed ski
p-tracing in order to locate customers. Negotiated payment arraignments for defa
ulted accounts to comply with both company and client guidelines while following
both FDCPA and GLBA guidelines. Worked both inbound and outbound calls. Properl
y documented accounts and comply with all rules and regulations as per state and
federal guidelines. Contacted high delinquency and high-risk accounts. Worked a
ccounts for eight different clients plus receivables accounts. Maintained top-ti
er performance each month.
Conseco Corporation
November 1994 - September 1999, June 2002 - June 2003
Financial Systems Business Analyst
Assisted in system testing and balancing of the T-Recs Account Reconciliation Sy
stem, used to reconcile all general ledger accounts. Responsible for maintaining
the current Chart of Accounts by setting up and testing all accounts to verify
match rates and balances. Tested new balancing procedures using UNITECH to autom
atically balance financial check data and accounting transaction data. Held week
ly meetings to garner feedback on system implementation. Created and tested bala
ncing of Crystal reports. Worked on the conversion team responsible for five dif
ferent multi-company General Ledger and Disbursement systems. Helped convert the
company to a standard chart of accounts and a single disbursement system. Serve
d as a liaison between multiple business units. Daily balancing of the CDS syste
ms.
Experience Continued
Advanced Computer Solutions
September 1999-September 2000
Systems Tester
Tested system enhancements to the welfare system for Indiana. Tested online and
batch changes to various subsystems. Assisted programmers in solving software is
sues. Trained new system test consultants. Reported both software issues and sol
utions.
USA Mobile
June 1993 - September 1994
Team Lead, Collections Specialist
Managed eight associate employees in collections and customer service areas. Col
lection of overdue personal and commercial accounts. Performed customer billing,
researched client accounts. Performed skip tracing to locate customers. Tested
client pagers after programming. Suspended service as necessary on accounts. Rec
onciled all receivable accounts to verify monthly balancing. Trained new hires a
nd tenured employees.
USA Group
August 1988 - May 1993
Collections Specialist
Collected on defaulted student loans, including skip tracing, fraud investigatio
n, and customer service. Maintained over five hundred accounts in a multi-millio
n dollar portfolio. Consistently exceeded standards set forth by management. Tra
ined new hires.
EDUCATION
Russell/Martin Associates - Project Management 101 and 102, Indiana Computer Cen
ter - Microsoft Office, Franklin/Covey - Time Management and Number Skills, LOMA
1 towards a FLMI, Leslie Benders ACA Training, and Ron Browns Skip Tracing and
Talk-off Training
Management classes thru Premiere Credit: Exceptional Presenters (11/2009), How t
o conduct successful interviews (12/2009) Motivate your team, Get Motivated (01/
2010), Dealing with Difficult People (01/2010), Time Management (01/2010) HIPAA
training (02/2010), Coaching Environment (02/2010), Principles of Leadership (02
/2010), Engaging Employees (03/2010), Just cause terminations (03/2010), Coachin
g and Mentoring (03/2010).
TECHNICAL SKILLS
IBM platforms (ES9000, RS6000, AS400)
MVS/ESA, MS DOS, NOVELL, WINDOWS 95, 98, NT, XP
VS COBOL II, JCL, AS400, ASSEMBLER
IMS DB/DC, TSO/ISPF, XPEDITER, FILE AID, TELON, EZTRIEVE, COBOL WORKBENCH, GUI,
Visual Basic, PROGRESS, FORTRAN, AIW, CDS Info, T-Recs Accounting, Crystal, UNIT
ECH, FACS Workstation, FAPS, and DOE System