sl59a62a@westpost.

net Phone: 913-636-6480

Shaynia Lampley
Professional Summary I am able to perform a wide variety of non-routine tasks in
volving customer service. I'm able to communicate both through written and verb
al correspondence using concise, accurate, and understandable terminology while
demonstrating knowledge of customer products, services, problems and concerns.
Experience 2005-Present Liberty Mutual Kansas City, MO
Senior Screening and Creations Unit Assistant
* Provides direct guidance and assistance to customers regarding a wide variety
of inquiries and/ or concerns as well as managing telephone lines. Responsible
for reviewing and interpreting needs and makes recommendations for resolution wh
ile ensuring integrity of data presented.
* Responsible for reviewing incoming information for accuracy and thoroughness,
and entering data into applications; follows up with others to obtain missing in
formation or clarification
* Maintains logs, records and reports as required to maintain accurate informati
on and reporting capabilities for customers.
* Monitors customer inquiries and/ or problems, alerts management to potential p
roblems.
* Coordinates efforts to supply customer information from point of sale to invoi
cing with appropriate coding. Responsible for communicating this information to
customer in the format requested.
* Acts as a liaison between management and customer for routine information and
reports requested. Prepares reports and/ or structures for management from cust
omer information.
* Provides training and guidance to less experienced customer service representa
tives.
* Performs additional related office support duties as requested.
2004-2005 Wal-Mart Kansas City, KS
Cashier (Automotive Dept.)
* Responsible for checking out customers
* Managed multiple telephone lines/ handled customers
* Responsible for closing my register/ notifying management/ and locking up the
tire/lube shop
* Maintained clean waiting area for customers
* Entered customer information and auto services wanted for their vehicle into W
al-Mart's computer system (SMART)
2000-2004 United States Marine Corp Miramar, CA
Aviation Ordnance/ Maintenance Technician
* Responsible for ordering and receiving ordnance and issuing the materials out
to various squadrons
* Processed and maintained paperwork for shipping and receiving using a alpha-nu
meric filing system as well as military computer programs
* Documented any relevant incidences dealing with ordnance and reported all inco
ming calls, and emails to my supervisors verbally, written and through email
* Managed several telephone lines/ transferred calls/ handled complaints and que
stions from higher ranked marines.
1999-2000 Nielsen Media Research Radcliff, KY
Interviewer/ Surveyor
* Called various households nation wide in order to conduct surveys about televi
sion shows, commercials, and sports
* Recorded answers using Nielsen's computer system
Education 1996-2000 North Hardin High School Radcliff, KY
2003-2004 Maric College San
Diego, CA

Awards 10-1-2003 Received Good Conduct Medal ( Military Service)

Awarded every three years for Honorable Service
3-21-2006 Received Spotlight on Success Award (Liberty Mutual)
Awarded for assisting with a Customer Specific Job Aid
Project
8-11-2006 Received Gold Bravo (Liberty Mutual)
Awarded for completion of a Customer Specific Training
Manual
11-28-2006 Received Spotlight on Success Award (Liberty Mutual)
Awarded for being an essential part of handling an oncoming Customer
9-24-2008 Received Bronze Bravo (Liberty Mutual)
Awarded for commitment to team and continuous assistance provided to case manage
ment