1749 POPHAM AVENUE * BRONX, NEW YORK 10453

* PHONE (718) 294-4919*FAX (718) 299-6316 * E-MAIL OJEREM@GMAIL.COM

OSEI JEREMIAH
EDUCATION
Lehman College, Bronx, New York
Bachelor of Arts, (May 2007)
Major: Economics, Business Management
John Jay College of Criminal Justice, New York, New York
Completed 62 College Credits
A. Philip Randolph High School, New York, New York
State of New York Regents High School. Diploma, June 2000
EXPERIENCE
CABLEVISION, Bronx NY
Advanced Support Representative
2008 - Present
* Assist customers with isolating, diagnosing, and troubleshooting various types
of cable equipment. Specialize in High Definition Equipment (HD cable boxes, c
able cards, etc). Use optimum service to ensure customers have the correct equi
pment to make sure they have the best possible service. Walk floor, help CSR's/
ASR's take escalations when necessary.
Skill builder/ Traffic Coordinator/ Remedy Scrubber
* Train, motivate and assist new hires on the correct use of the KDB, IDA, Grou
pwise, Cablecard processing, and various cable related applications. Monitor ca
lls, and provide assistance when necessary. Contact dispatch department when ne
cessary to schedule must do appointments.
* Manage / Operate traffic desk, enter exceptions in eWFM, Monitor calls. Provi
de knowledge and direct assistance when necessary, to ensure optimum service is
delivered. Communicate with LI Traffic desk via conference calls, groupwise mes
senger, and emails to post outages and check channel availability.
* Review Remedy tickets, call customers back to further troubleshoot, and commun
icate with IO Communications desk, and schedule T/C's when necessary.
PRINCE TELECOM, Bronx, NY
2007-2008
Telecommunications Specialist
* Perform professional installation of cable equipment, such as digital cable bo
xes, high speed modems, as well as Voice over IP systems. Ensures that customer
satisfaction is the key, and makes sure the customer is fully aware on the opera
tion of new equipment, as well as trouble shoot existing drops and equipment, to
make sure they are working properly.
Perform trouble calls in regards to VoIP systems, to make sure they are fully in
tegrated into many home security systems, and interconnect phone jacks to make s
ure they are functioning correctly.
CIRCUIT CITY, Yonkers, NY 2002-2007
Sales Supervisor
* Managed Inventory, while expanding product knowledge; trained and delegated re
sponsibilities to fellow associates; ensured customer satisfaction through sales
experience
Home Theater Consultant
* Perform professional home installations of various entertainment equipment and
explain the practical use of the new technologies; train fellow associates on t
he latest technological advances; participate in conference calls in an effort t
o maximize sales and customer satisfaction.
Sales Associate
* Sold products to clients while developing effective persuasion and communicati
on skills. Developed marketing skills by maintaining displays for the latest tec
hnologies
THE GAP, New York, NY 1998-2002
Senior Sales Associate
Cashwrap Specialist
* Assisted with the shipment receiving process; processed transfers
* Assisted with the store layout and managing merchandise displays; while execut
ing various sales responsibilities
* Held a monthly training classes for new hires teaching, new hires how to use t
he registers, and the correct opening and closing process while at the cash regi
ster
* Ordered change and distributed change among the registers when needed, and pro
cess end of night transactions, counted all registers, and make sure they are re
ady and operationalfor the next day. .
Sales Associate
* Assisted customers with regards to various retail requests; maintained floor i
nventory and cleanliness
SAM'S TAX SERVICE , Bronx, NY
1995-present (seasonal)
Vice President
* Prepare various tax documents including short and long returns, stock transact
ions and developed basic knowledge of corporation tax law. Maintain supply inven
tory while executing accounts payable and receivable duties. Responsible for tra
ining employee, attending conferences to maintain knowledge of current tax law a
mendments, and advise clients with regard to general financial planning concerns
PROFESSIONAL SKILLS
Mastery of various computer applications including, but not limited to, Microso
ft Word, Excel, PowerPoint, Outlook, Access, Quicken, Microsoft Money, Microsof
t Works, Blue Page, Cable Card Processing, Canvas, Citrix, CI Portal, eWFM, Grou
pwise, IDA, Remedy, RTA