Stephen Crouse

827 North Lime Street

Lancaster, Pennsylvania 17602
717-481-7634H
717-419-7048C
sc597c5e@westpost.net
Work Experience
Store Manager
5/2007 - Present Jos. A. Bank Clothiers, Harrisburg, Pa
? As manager I have been responsible for recruiting, staffing, training, and sch
eduling 8-12 employees at any time, higher in peak periods. This includes full
and part time sales associates and two full time in-house tailors. I have also b
een responsible for the accurate shipping and receiving of merchandise from the
distribution center, as well as to and from other retail locations. I have been
in charge of evaluations of employee successes, and of redirecting effort to th
ose areas that can benefit with improvement, both to the sales associates and th
e stores profit. I have always tried to create an environment that is both plea
sant for our customers, but also one that is stimulating and rewarding for the e
mployees, by trying to understand and fulfilling the needs of both. It is impor
tant to me that the customer leaves with a positive experience, and that the ass
ociate feels that he/she has built a bridge between the customer and themselves,
and realizes that by using that contact, they can be successful, both financial
ly and emotionally.
Assistant Store Manager
1/2007 - 5/2007 Jos. A. Bank Clothiers, Haverford, Pa
? Providing support to the store manager, shift and department manager, supervis
ing sales, stock and tailor shop staff of 9 full time and 3 part time employees.
Responsible for accurate receiving of merchandise from distribution center, tr
ansfers, in and out to other locations. Also to be a lead of the group of sales
persons, motivating and encouraging them to develop as effective individuals and
parts of a cooperative whole.
Assistant Store Manager
8/2003 - 10/2006 Brooks Brothers Factory Store, Lancaster, Pa
? Customer Service oriented retail sales supervisor of 14 sales associates. Res
ponsibilities including hiring and training full and part-time sales associates
and sales supervisors. Schedule planning, weekly payroll, and evaluations of st
aff performance (done on a monthly schedule) Supervising the presentation of the
merchandise on the retail sales floor to meet strict corporate standards, and t
o maintain these standards at all times, 24/7. Creating an elevated and enhance
d customer satisfaction experience within our individual store, guaranteeing tha
t every customer has the ultimate in customer service, every time they enter the
store. I have enlarged our customer base through personal contact, which is ren
ewed on a periodic schedule, helping to increase our sales volume consistently o
ver previous years figures.
Assistant Store Manager
3/2001 - 12/2004 Reed and Barton Silversmiths, Lancaster, Pa
? Sales Supervisor for 7 sales associates. Primary responsibility of setting an
d maintaining store merchandise displays for a wide range of product in the home
furnishings/accessories departments. Responsible for shipping and receiving on
a daily basis. Increased customer contact base, and created an excellent custo
mer service reputation.
Sales Supervisor
3/1998 - 9/2001 Remington Products Factory Store, Lancaster, Pa
? Supervise sales staff of 6. Responsible for merchandising displays of personal
care products. Shipping and receiving on a daily basis.
Executive Chef
6/1991 - 10/1993 Sewell's Ordinary Restaurant, Gloucester, Va
? Supervision of busy restaurant kitchen in an historic Virginia Tavern. Develo
ped all menus, selected vendors, supervision, hiring of kitchen staff. Responsib
le for the creation and presentation of all meals and banquets for up to 200 per
sons
Owner
4/1985 - 5/1991 Glitter Merchant, Inc, Orlando, Florida
? Managed retail and wholesale costume design, sales, rental and manufacturing c
ompany. Responsibilities included designing and creation of costumes and access
ories for major Central Florida Amusement Parks and entertainment venues. Clien
ts included: Walt Disney World , Cypress Gardens, Busch Gardens-Tampa and Willia
msburg, Icehouse Theater, Hard Rock Cafe, Mardi Gras Dinner Theater, Arabian Ni
ghts Dinner Theater, Managed all Accounts Receivable, and Accounts Payable, and
hiring full and part-time staff
Owner-Interior Designer
7/1972 - 7/1979 Atelier Interior Design Associates, Marblehead, Massachusetts
Ran a full service Interior Design Studio, supervised craftsmen, vendors, manufa
cturers. Accounts Payable and Accounts Receivable
Education
9/1968 - 6/1972 Drake University, BFA, Interior Design, Des Moines, Iowa
? Bachelor's Degree
? Minor in Business Administration, Vice President, Student Chapter, American In
stitute of Interior Designers, 2years

Skills
? Glasseye 2000 Expert Currently used
References
Reference Name Phone Email
Type
? Martha Hanson 410-676-1248 hanson@panedexpressions.com Professional
? Connie Coffroad 717-392-2277
Personal
? Deb Morrison 717-989-6426
Professional