EDDY DILLEN

Mobile: 585.750.3198 21 Sycamore Lane

Home: 610.901.3240 ed597c22@westpost.net
Glenmoore, PA 19343
________________________________________
SENIOR DIRECTOR
Exceptionally proficient in strategizing business planning for Technology Applic
ations and Operational Functions
. . . excels in implementing & leveraging emerging technologies to achieve innov
ative yet cost-effective service solutions.
Senior management professional with more than 15 years of domestic|global experi
ence across diverse markets and industries. Strong track record of matrix-managi
ng cross-functional teams that collaborate as a focused unit for multimillion-do
llar, mid-large scale application implementations. Highly skilled in team develo
pment and empowerment, instilling sense of pride and autonomy in staff. SAP tra
ined. Tri-lingual.
Advanced Skills:
Communications, Strategic Planning and Leadership, International Business Relati
onships. Easily interfaces with Development Teams, Technical Leads and Engineers
.
Excels in:
Solutions Analysis Tier 1, 2, 3 Operations Application Op
erations
Project Management Multi-Site Operations Performance Management
Service Delivery Domestic|Off-shore Teams Platform Presentation
s (500+) ________________________________________
PROFESSIONAL EXPERIENCE
June 2008 to June 2010: VWR International, West Chester, PA
A global laboratory supply and distribution company with worldwide sales to the
world's top pharmaceutical and biotech companies with revenues in excess of $3.5
billion in 2009.
Global IS Director (E-Business & Enterprise Services)
Recruited to rebuild and create stability for stagnant IS division supporting 30
0+ applications with $2.5 million finance budget including restoring E-Business
presence. Staff of 22.
Select Accomplishments
* Conceived the creation of a hub-centric ecommerce organization resulting in al
ignment of five corporate divisions and 20% increase in production.
* Directed a Build/Buy e-commerce assessment and changed existing 12 year cultur
e
* Led Tier 2 operations offshore/onshore and turned overwrought, international r
elationships into first successful off-shore implementation in history of compan
y.
* Established new support model designed to enable application services to succe
ssfully follow run books and support existing applications.
* Orchestrated implementation of non-existent IS processes and COBIT metrics.
* Reengineered job titles and positions saving $300,000 in first year.
* In under 9 months, increased application resolution services for Tier 1 from
45% - 70% and Tier 2 from 50% - 85%.
January 2007 to December 2007: Accenture, Benton Harbor, MI
A global management consulting, technology services and outsourcing company.
IT Services/Delivery Manager
Fully accountable for 1-year contract and service delivery for Whirlpool - North
America including applications support for offshore locations including South A
merica. Staff of 20.
Select Accomplishments
* Retained Whirlpool as a $5 million client through creating IS foundation and s
killful cultivation of client relationship. This resulted in doubling revenues i
n six months.
* Successfully developed global demand & capacity management processes for IT se
rvice delivery saving millions and leading to superior allocation of resources,
more predictable infrastructure and generation of business.
* Spearheaded and executed Global Process Re-Design transforming existing proces
ses into "Green" client/provider relationship.

EDDY DILLEN Resume - 2 of 2

________________________________________
PROFESSIONAL EXPERIENCE
August 2005 to November 2006: CGI, Cleveland, OH
One of the largest, independent IT and business process services company with $9
10 million in revenues for 2010.
IT Services/Delivery Manager (2/06 - 11/06)
Principal responsibilty involved strategizing and developing IT operations for t
wo largest plants in Canada. Managed schedule and on-time deliverables.
Select Accomplishments
* Spearheaded and executed systems conversions for two plants in under nine mont
hs.
Sr. Project Manager (8/05 - 2/06)
Managed systems conversion for Novelis, an aluminum sheet and plate fabrication
firm.
Select Accomplishments
* Successfully led multi-functional task force of six in complete redesign and
implementation of manufacturing system. Brought project in below budget by 15%
and $1 million dollars.
January 2004 to January 2005: Corporate Data Management, Rochester, NY
Start-up venture specializing in supply chain systems for small businesses.
Operations Manager
Recruited to design functionality of end-to-end real time supply chain solutions
.
Selected Accomplishments
* In under six months, successfully coded and designed supply chain solutions.

PRIOR PROFESSIONAL EXPERIENCE

Twenty years background with Eastman Kodak Corporation in Rochester, NY & Chalon
, France with rapid promotions from European Inventory Manager to Demand & Suppl
y Manager, DRP Consultant, IS Project Manager and Sr. Project Manager for Global
Information Systems-Supply Chain.
TECHNOLOGY
Highly proficient in the use of computer applications as business tools, includi
ng:
Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook, Project)
Extensive exposure to following technologies:
Tomcat, Apache, e-commerce technologies (PERL/Java)
SAP, Weblogic, JBoss, JDEdwards (formerly Manugistics)
PROFESSIONAL AFFILIATIONS
e-Marketing Association Group
Senior Leadership Group
ITIL Inc-IT Service Management Group
CIO Forum
LANGUAGES
English, Dutch, and French.

EDUCATION
MS, Applied Economics
BS, Applied Economics
University of Antwerp, Antwerp, Belgium
Graduated Cum Laude - Five Year Program