Valencia Fay Mays- Bester

6913 Bitternut Court / Fort Washington, MD 20744

Phone: 301/ 839-6526 Email: vm59035a@westpost.net

CORE COMPETENCY AREAS

Human Resources/Personnel Management - Seasoned HR Generalist: conducted recrui
tment,orientation, hiring, termination processes and personnel policy developmen
t. Mediated employee grievances, handled labor union relations; responded to EEO
C complaints; developed staff training needs assessments; implemented trainings;
conducted staff performance evaluations and enhanced compensation programs. Led
HR Strategic Planning; established policies, procedures;implemented performance
goals and outcome measures; improved job retention; administered FMLA and other
benefits programs.
Education and Training -Coordinated and conducted professional trainings for sta
ff, community agencies, businesses and governing Boards. Developed training nee
ds assessments; organized course content; developed course materials and trainin
g evaluations. Experience achieving national accreditations and certifications.
Served as Adjunct College professor (UDC), taught Introduction to Public Admini
stration and Management. Authored successful JTPA; TANF/ Welfare; Workforce Dev
elopment, Vocational Rehabilitation grants and proposals. Developed and managed
national and local government grants and contract programs. Maintained contract
/grant funding.
Managerial/ Administrative - Organizational development, agency reorganization e
xperience; budget preparation, financial and programmatic reporting; grants writ
ing and project management. Proven experience in leading and managing organizati
onal change processes; and reporting to governing Boards, customers and funding
sources. Possess Excellent Computer Skills (i.e. MS Word; Excel; Power Point; va
rious HRIS Software).
EDUCATION
Senior Professional in HumanResources(SPHR)CertificationTraining,Exam 6/2010
Certificate of Leadership in Public Management, University of Maryland.
Masters of Public Administration (MPA) ,Atlanta University,Atlanta, GA.
Bachelors of Arts (B.A.) Political Science, Knoxville College, Knoxville, TN.
EMPLOYMENT HISTORY
Deputy Director of Education and Training - The Associates for Renewal in Educat
ion (ARE), Inc. Washington, DC. Served as division head of non-profit agency pro
viding comprehensive employment, training and social services programs to childr
en, youth and families. Conducted hiring,staff evaluations, training; and manage
d the HR strategic planning process for educational staff. Responsible for overs
ight of major Employment /Work programs; Child Development Associates (CDA) trai
ning; Head Start sites. Before and After-school care and the agency's admission
office. Supervised five Managers and responsible for over 35 professionals. Led
agency through successful reorganization; and achieved national accreditation. W
rote successful major grants that increased funding; managed a $3 million budget
. (May, 2004 -April ,200
9)
Training and Technical Assistance Director - TransCen, Inc,Rockville,MD.- Coordi
nate the training and technical assistance for Region III, Community Rehab Profe
ssionals (CRPs) Training program for six states. Manage the University of Maryla
nd's federal, sub-grantee's contract. Design and conduct training institutes; or
ganize conferences; monitor benchmarks; serve as liaison to regional advisory Bo
ard. Compile reports to funder. Provide TA as needed to CRPs. (June, 2000 - Ap
ril, 2004)
Vice President, Human Services, Davis Memorial Goodwill Industries (DMGI) - Pro
vided leadership, oversight and supervision for all vocational training, employ
ment and educational programs and Personnel Department. Managed over $1.5 milli
on budget; four departments and staff of 30 professionals. Re-engineered to pr
ovide more efficient customer services and increased staff productivity. Develop
ed policies and procedures. Directed agency through successful national and loca
l membership certifications; prepared federal and local compliance reports; repr
esented agency on local and national task forces. Expanded agency disability ser
vices focus by serving welfare customers. Secured the agency's first Welfare/TAN
F contract from DC government. Provided management oversight of Personnel/ Hum
an Resources Department; handled employee grievances; responded to EEOC charges.
Assessed staff training needs; coordinated professional in-house training progr
ams. Served as team leader on agency computerization project, which resulted in
complete overall of MIS system. ( June, 1994 - Oct, 1999)

National Project Director, STEP-UP Program, National Association of Housing and

Redevelopment Officials (NAHRO), Washington, DC. Served as team leader for fe
deral technical assistance and education project that assisted public housing au
thorities to receive grants to develop revitalization projects; and organize res
idence empowerment teams. Developed a national advisory board; coordinated and
designed trainings; developed written public relations materials.
(Sept,1993- May,1994)
Deputy Director, Association for Community Based Education (ACBE), Washington, D
C. Responsible for administration of national, non-profit membership organizati
on. Duties included: HR management; staff supervision; progam development; overs
ight of agency clearinghouse. Edited monthly publication; monitored national gra
nt and fellowship programs; prepared RFPs; coordinated review teams; and managed
contracts. Planned and coordinated annual and regional conferences and training
s. Represented the agency at national, White House and congressional hearings.
(April, 1
991- Aug,1993)
Executive Director, Southeast Vicariate Cluster,Inc. (SEVC), Washington,DC. Serv
ed as chief executive officer of local, United Way, non-profit, education, emplo
yment training and advocacy agency. Responsible for daily fiscal and programmati
c operations; human resources; staff supervision; and management of government a
nd private contracts/grants. Conducted Board recruitment and training. Successfu
lly reorganized and increased agency funding over four consecutive years.
(Jan,1986 - April, 1991)
Special Projects Administrator- SEVC, Inc. Developed Council of Governments fun
ded initiative; and several training efforts for youth and elderly. Recruited an
d trained volunteers to operate local ombudsman advocacy program for nursing hom
e residents; held press conferences; organized training sessions; testified befo
re DC city council. Responsible for successful funding reapplications.
(Nov, 1984 - Jan, 1986)

Congressional Fellow - Congressional Black Caucus, Washington,DC . Served as Co

ngressional Fellow on the House sub-committee for labor and management relations
. (Oct., 1983 - July,1984)
Management Analyst - US Department of Energy, Office of Hearings and Appeals Ev
aluated and monitored private corporation claims against the DOE. (GS 9/11)
(Oct.,1980 - Sept, 1983)
Instructor/College Professor - University of the District of Columbia (UDC). Se
rved as adjunct faculty for Public Administration Management Department Fall, 1
981; Spring, 1983; and 1988.
Management and Training Consultant - MB Enterprises. Serve as Independent Consul
tant, Grant Reviewer, Proposal Writer, Trainer to government agencies, private
agencies and non-profit organizations.
(Oct. 1999 - Sept 2002)

Affiliations/ Awards/ Community Service

* Member, Society for Human Resource Management (SHRM), current
* Volunteer,Ebenezer Healing Team, Nursing Home Visitors Program
* Leadership Award, Associates for Renewal in Education, 2007
* Presiding Partner, R I S E Investment Club, current
* Founding Member, Secretary, Woodside Homeowners Association
* Member, Region III, Rehabilitation Continuing Education Program for
Community Rehabilitation Providers, University of Maryland (1996-99)
* Member, DC Depart. of Human Services, Citizens Advisory Panel (1998-00 )
* Chairperson, Washington Area Project for Youth At Risk ( 1996-1999 )
* Advocacy Institute -Ford Foundation Non-profit Agency Advisory Panel, 1999
* Fellow, The Advocacy Institute, Washington, DC, 1992
* Outstanding Volunteer Award, DC Prevention Partnership, 1991
* Outstanding Young Women in America, 1988 and 1983
* Finalist, Walter Kaitz Management Program, 1988
* Member, Council of Governments, Family Planning Advisory Council,1986-90
*Distinguished Services Award, Congressional Black Caucus Foundation,1984
*Panelist: WETA Radio; WHMM TV 32 ; and WDCU Radio (various occasions).
PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST