LISAMARIE ADORNO

505 Vineyard Landing Court, Fairfield CA 94534

Home: (707) 863-9733/ Cell: (707) 718-4844 E-mail: la58895c@westpost.net

SUMMARY OF QUALIFICATIONS
A business development professional seeking a position within a growth oriented
company where advancement and earnings are based upon performance and achievemen
t. Accomplished professional with proven success in promoting and marketing pro
ducts while creating and maintaining client relationships. Detailed oriented, d
ecisive and highly motivated with a commitment to teamwork, proficiency, and pro
ductivity. Broad-based understanding of business development, training and meet
ing objectives and goals while building key relationships across lines of busine
ss that contribute to the overall increase in productivity. Key strengths and ex
pertise include:
Met demanding objectives facilitating projects from concept thru implementation
Strong interpersonal, written, verbal, communication skills utilizing power-po
int presentations Resourceful problem solver with innovative ideas that deliver
positive results
Strategic management while using SWOT analysis
Work closely with C-executives and top management
Created brand awareness through social media networking

Public Relations and Marketing experience includes implementing and creating pro
jects while managing cross-channel communications and accelerating new business
opportunities. Strong background forecasting, targeting, and segmentation as pe
rtains to product marketing.
Sales Representative
2009-2010

Imperial Marble San Francisco

Established Diamond Certified San Francisco based company specializing in renova
tions of Residential and Commercial Kitchens and Baths, as well as fabrications
of Granite and Marble
Sold over $2.5 Million in home/commercial renovations within a 6-month period.
Negotiate contracts and close deals.
Facilitate project transactions as the liaison for the Gen. Manager, the Projec
t manager, Laborers, outside vending companies and the client.
Ensure projects maintain on schedule from its implementation to completion.
Trouble-shoot and pre-meditate problems that arise within the projects with via
ble remedies to continue the project forward
Communicate progress to all parties involved in the transaction.
REALTOR
2002-2010
ReMax Gold Solano, Napa and Sonoma
Major independent broker for residential real estate services in Bay Area overse
eing over a thousand real estate agents.
I was recruited by every major realty company in residential real estate becaus
e my unprecedented record of selling over 24 homes during the worst year of the
housing market.
Sold over $25 million sold. Represented buyers and sellers, negotiated terms an
d performed against tight deadlines.
Created quantitative data analysis on an excel spreadsheet to enhance price com
parisons and/or explain co-efficient properties.
 Facilitated seminars that instructed over 60 Realtors on the benefits of social
media marketing through Linked-in, Facebook and Twitter, to enhance business pr
ospects.
Prospect clients by following up on Internet leads, flyers, cold calling, door
knocking and networking.
Advise and counsel perspective clients on current market and lending requiremen
ts, including FHA, VA, Government FannieMae and FreddieMac and conventional loan
s.
Monitor and maintain client records of Future potential clients, and current cl
ients of a referral base for on-going sales prospects.
Facilitate simultaneous contracted transactions with the Title Company, Lending
agency, Clients, Contractors and other Realtors to ensure a timely and smooth c
losing.
Solve problems and Resolve conflict from inception to completion.
LISAMARIE ADORNO Page 2
PROPERTY MANAGER
2008- 2009
Archstone Apartments Sausalito, California

Major Apartment community with over 5,000 employees throughout 50 states.

Provided superior customer service while working closely with the District mana
ger to ensure smooth running operations of the apartment community.
Provided strong leadership to a staff of 7-9 employees as well as residents of
198 unit apartments.
Increased occupancy from 80% to 100% in less then 90 days.
Decreased delinquency of the monthly budget from $35,000 to $5,000 within a 90-
day period by consistently adhering to policy and procedure.
Complied in all State and Federal Fair housing regulations
FLIGHT ATTENDANT
1986- 2008
United Airlines San Francisco, California
Major US Airline carrier for both domestic and International travel
Advocated for passengers and resolved complaints through multi-leveled communic
ation, conflict resolution, negotiation, understanding cultural differences and
focusing on the individual needs of the passengers
Maintained the highest professional level of customer service while representin
g the company as the last and longest point of contact from the client to the co
mpany, to ensure repeat business.
Conducted First Aid to passengers in need while remaining calm and in control i
n sometimes-unprecedented conditions.
Made quick and accurate decisions on short notice or in adverse conditions to p
revent unsafe conditions to the passengers while onboard the aircraft.
INSTRUCTOR/FACILITATOR
1994-1996/2003-2006
United Airlines- Chicago, Illinois and Globally
Major US Airline carrier for both domestic and International travel
Organized, facilitated and presented corporate seminar training to over 20,000
flight attendants globally on the topic if Diversity in the workplace. Received
recognition for regular achievement of 90% effectiveness as rated by the confere
nce participants.
Coordinated with outside vending companies to ensure accuracy of training curri
culum as it pertained to the work force in attendance as well as
Solidified safe and comfortable seminars sites for trainees in attendance.
 Instructed New Hire training on Safety, Service and Federal Government regulati
ons
ALSO WORKED AS A CUSTOMER SERVICE TRAINER AND INSTRUCTOR, CUSTOMER SERVICE REPRE
SENTATIVE AND RESERVATIONS SALES REPRESENTATIVE FOR UNITED AIRLINES

EDUCATION & TRAINING

University of San Francisco- Masters in Business Admin. Degree San Francisco C
alifornia
Lincoln Law School- Jurisprudence Degree Sacramento, California
Anthony Real Estate School Real Estate Licen
se - Concord, California
San Diego State University Bachelor of Science Degree - San Diego, California
United Airlines- Corporate Train the trainer Chicago, Illinois
EDS Executive Diversity Services Certificate for Diversity Trainer/Facilitator
Honors
Presidents Club for Exceeding Sales Quota-Real Estate
Rookie of the Quarter-Real Estate
Monthly achievement recognition- Maintaining monthly budget and occupancy- Archs
tone
Best in the Business- United Airlines
World Wide Traveler- Has traveled extensively throughout Asia, The Americas, Aus
tralia, Europe and Africa