O Manage and oversee aspects of a.w.e. Tuning sales, service, and parts operatio ns. O Maintain and control approximately $300,000 in product inventory. O Developed a vendor and customer return policy and procedure to minimize loss p rofits to the company. O Restructured service department to increase productivity and operational effic iency. O Establish new relationships and maintained existing customers through continuo us contacts. O Participate in employee yearly performance reviews.
O Manage and oversee aspects of a.w.e. Tuning sales, service, and parts operatio ns. O Maintain and control approximately $300,000 in product inventory. O Developed a vendor and customer return policy and procedure to minimize loss p rofits to the company. O Restructured service department to increase productivity and operational effic iency. O Establish new relationships and maintained existing customers through continuo us contacts. O Participate in employee yearly performance reviews.
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O Manage and oversee aspects of a.w.e. Tuning sales, service, and parts operatio ns. O Maintain and control approximately $300,000 in product inventory. O Developed a vendor and customer return policy and procedure to minimize loss p rofits to the company. O Restructured service department to increase productivity and operational effic iency. O Establish new relationships and maintained existing customers through continuo us contacts. O Participate in employee yearly performance reviews.
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A hands-on professional and innovative individual with extensive managerial expe
rience. Excellent communicator with strong team-work, organizational, sales, and business development skills. Effective in utilizing resources, improving proce sses, increasing quality, and reducing cost. In depth knowledge of business ope rations including production, inventory, and marketing. Ability to motivate emp loyees to perform to their maximum potential. Driven by new challenges and desir e to succeed. EDUCATION: University of Phoenix, King of Prussia, Pa. Bachelor of Business Administration Scholastic Average: Overall GPA - 3.62 Montgomery County Technical School, Willow Grove, Pa. Main Courses - Mechanical Drawing, Auto CAD (Computer Aided Drafting) Ver.12 Abington High School, Abington, Pa. College Prep, Honors PROFESSIONAL EXPERIENCE: A.W.E. Tuning, Willow Grove, Pa. May 2007-Pres ent General Manager o Manage and oversee aspects of A.W.E. Tuning sales, service, and parts operatio ns. o Accountable for financial performance tracking, company policies and procedure s, and overall customer satisfaction. o Liaison with A.W.E. fabrication and engineering department managers. o Implemented an inventory process to assist with inventory control and decrease obsolescence o Designed a system to track loss sales. o Maintain and control approximately $300,000 in product inventory. o Developed a vendor and customer return policy and procedure to minimize loss p rofits to the company. o Developed a warranty exchange program to assist with products warranties and r eturns. o Restructured service department to increase productivity and operational effic iency. o Assist the fabrication department with production scheduling, forecasting, and material orders o Assist in ordering and controlling approximately $160,000 in raw material and finish goods inventory. o Assist wholesale manager in developing a plan to increase wholesale sales. o Establish new relationships and maintained existing customers through continuo us contacts. o Participate in employee yearly performance reviews. o Organize social events, customer appreciation days, and local car shows. Brandywine Porsche, (Pennmark), Pa. March 2005-February 2007 Parts Manager o Oversaw complete operation of Parts and Performance departments. o Implemented employee's compensation plans, incentives, and yearly goals. o Forecasted monthly and yearly objectives for Parts and Performance departments . o Managed and controlled over $500,000 in Porsche parts and aftermarket inventor y. o Designed new Porsche Performance Center to develop additional sales of afterma rket parts. o Participant for Porsche Cars North America Parts Round Table and 20 Group meet ings. Fred Beans Parts, Doylestown, Pa. October 2001- March 2005 Marketing Manager o Built strong relationships with existing and potential clients. o Researched information on other competitors prices, sales, and methods of mark eting. o Oversaw advertising, personal selling, and sales promotion within operations. o Increased sales over $150,000 per month in South Jersey market area. o Maintained customer database of over 2500 customers.
Brandywine Porsche, (Pennmark), Pa. March 2000 - October 2001
Parts and Service Director o Designed Parts and Service departments. o Oversaw complete operation of Parts and Service departments. o Purchased new equipment for daily operation of new automotive service center. o Involved with the interviewing and hiring of all personnel within both departm ents. o Developed marketing ideas to build client base for new Service and Parts depar tments. o Managed and controlled over $200,000 in Porsche parts inventory. o Developed and forecasted monthly objectives for both departments. o Assisted clients with maintenance service and vehicle repairs. o Dedicated to establishing a high level CSI per Porsche standards. Wilmington Motorcars, (Pennmark) Wilmington, De. March 1999 - March 2000 Customer Service Representative o Assisted clients with maintenance service and repair needs for their vehicles. o Organized daily workflow delegated to six technicians. o Submitted warranty claims to Mercedes-Benz. o Contributed to improving and maintaining a high level CSI standard. COMPUTER AND OTHER SKILLS: MS Word, MS Excel, MS PowerPoint, MS Project Manager, MS Publisher, Outlook EDS and Reynolds & Reynolds operating Systems ADP Operating System Bell and Howell I mager System Mercedes-Benz Labor Operation Guide Porsche operating systems (PIWIS, PET) VW and Audi Inventory system (ETKA) Manag ement 101 & Franklin/Covey Training, ACT 6.0 QuickBooks 9.0