Seeking PC Break-fix support, Tier I, Tier II Technical Support or customer serv ice career in Augusta Georgia and surrounding areas. 4T's Computers Part-time Personal Computer (pc) Bench Technician December 2007 - July 2008 duties include repair of customer Personal Computer hardware and refurbishment of in-house computer equipment for retail resell. Provide accurate and timely support to every customer by assisting them whenever possible with any televisi on, internet, or email related issue pertaining to their residential account
Seeking PC Break-fix support, Tier I, Tier II Technical Support or customer serv ice career in Augusta Georgia and surrounding areas. 4T's Computers Part-time Personal Computer (pc) Bench Technician December 2007 - July 2008 duties include repair of customer Personal Computer hardware and refurbishment of in-house computer equipment for retail resell. Provide accurate and timely support to every customer by assisting them whenever possible with any televisi on, internet, or email related issue pertaining to their residential account
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Seeking PC Break-fix support, Tier I, Tier II Technical Support or customer serv ice career in Augusta Georgia and surrounding areas. 4T's Computers Part-time Personal Computer (pc) Bench Technician December 2007 - July 2008 duties include repair of customer Personal Computer hardware and refurbishment of in-house computer equipment for retail resell. Provide accurate and timely support to every customer by assisting them whenever possible with any televisi on, internet, or email related issue pertaining to their residential account
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as TXT, PDF, TXT or read online from Scribd
Augusta GA 30906 (706) 790-1107 fm56bab4@westpost.net Objective: Seeking PC Break-fix support, Tier I, Tier II Technical Support or Customer serv ice career in Augusta Georgia and surrounding areas. Certifications: * Microcomputer Specialist, Associate of Applied Technology Degree * Microsoft Certified Professional Preparation * Comptia A+ Certification * Comptia Network+ Certification * DELL Desktop and Notebook Certifications 2007-2010 Skills: * Advanced Computer Maintenance, repair, hardware and software troubleshooting * Microsoft Windows Vista, XP, 2000, 95, 98, ME * Microsoft Office XP, 2K, 97, Word processing, Excel Spreadsheet, Access databa se * Microsoft Recovery console command line, MS DOS 6.22, 5 Experience: Superior Technical Resources-Unisys-Dell computer DELL CERTIFIED Personal computer (PC) Field service break-fix technician August 2008-Present Duties: acquire replacement components from the Dell computer company and perfor m Next Business Day break-fix repairs for Government, Hospital, Educational, Bus iness and Residential clients in the Augusta area, ensuring as little downtime a s possible. 4T's Computers Part-time Personal Computer (PC) Bench Technician December 2007 - July 2008 Duties: Part time duties including repair of customer Personal Computer hardware and refurbishment of in-house computer equipment for retail resell, installatio n and testing of Operating systems, drivers, and drives, and creation of backup data files on the server for future re-deployment. Knology Communications Knology Technical Support S.W.A.T. Tier 2 October 2006 - July 2007 Duties: Taking payments for restoration of services. Provide accurate and timely support to every customer by assisting them whenever possible with any televisi on, internet, or email related issue pertaining to their residential account. Re lay important update and outage information including, but not limited to local area outages, power outages, performance issues, and software upgrades. Exhibit a friendly willingness to assist in any means possible, whether it is by telepho ne or internet. Convey general good will and a willingness to be as helpful as p ossible, regardless of issue. Sitel Corporation COX Technical Support Customer Service Specialist (CSP) Verizon Wireless Customer Service Specialist (CSP) September 2003 - September 2006 Duties: Taking payments for restoration of services. Provide accurate and timely support to every customer by assisting them whenever possible with any televisi on, internet, or email related issue pertaining to their residential account. Re lay important update and outage information including, but not limited to local area outages, power outages, performance issues, and software upgrades. Exhibit a friendly willingness to assist in any means possible, whether it is by telepho ne or internet. Convey general good will and a willingness to be as helpful as p ossible, regardless of issue. Walton Options for Independent Living Assistant I.T. Coordinator June 2000 - September 2006 Duties: Perform setup and troubleshooting of various microcomputer systems, mach ine types, and software including but not limited to break-fix hardware and soft ware issues, printer/scanner/copier setups, network and sharing of hardware, fil es, and applications. Education: Augusta Technical College Courses: Implementing Windows XP, 2000, 98, Networking Concepts, Beginning and Advanced Microsoft Office XP 2000 Concepts, Word, Excel, Access, Desktop Publish ing, MS DOS, Visual BASIC 6, and Advanced Keyboarding References Available upon Request