Marnell W.

Love, CPA, MBA

SUMMARY OF QUALIFICATIONS
A goal oriented Fortune 100 corporate manager, higher education administrator an
d adjunct assistant professor of management and accountancy, now seeking a full-
time senior level position in business administration or management. Experience
includes accounting services, payroll and contract administration, project and
financial management, operational leadership, strategy development, risk managem
ent and performance improvement consulting.
PROFESSIONAL EXPERIENCE
Love-To-Help Accounting, Financial Management & Consulting - President
(February 2009 - Present)
Providing accounting and tax services, financial management and consulting to sm
all businesses, churches and non-profit organizations.
* QuickBooks Accounting Software
* ProSeries Tax Software
Associate Vice Chancellor - City Colleges of Chicago: Office of Human Resource &
Staff Development, District Office, (June 2006 - August 2008)
Primary responsible is for benefits and payroll operations as well as technology
services. Additional key duties include managing the Office of Human Resource
s and Staff Developments' budgets (expenditure control and forecasts) as well as
lead project manager for all information technology updates and process changes
.
* Reduced off-cycle checks and the number of unpaid employees by 90%
* Corrected improper reporting to State University Retirement System pension fun
d, FICA and IRS
* Benefits costs held at 2.1% over two years compared to 10% nationally
* New PeopleSoft Human Capital Management (HRIS) 9.0 System implemented on time
and below budget
District Director of Information Technology Services for HR - City Colleges of C
hicago: Office of Human Resource & Staff Development, District Office (October 2
005 - June 2006)
Lead Project Manager responsible for automating a number of HR functions includi
ng time and attendance system, resume and hiring management system, document man
agement system and a new online employee orientation website. Map and define ex
isting processes, evaluate technology, benchmark best practices, develop future
state-of-the-art HR systems. Other duties include managing department expenditu
res, creating budgets and special projects.
* Created "Required for Proposals" (RFPs) and received bids for a time and atten
dance system
* Created RFPs for hiring management system, document management system and for
an online new employee orientation web application
* Created a cost based budget and forecasting tool for the Office of Human Resou
rces with a line-item budget of $30 million
District Director of Information Technology Services - City Colleges of Chicago:
Office of Information Technology, District Office (November 2004 - September 20
05)
Lead Project Manager for the PeopleSoft Student Administration (PSSA) System. R
esponsibilities included overall management of the project, leading the Project
Management Office by directing consultants and City Colleges' personnel. Accoun
table for installing the new student system for the City Colleges by directing h
ardware and software installations, system testing and conversion, interfacing w
ith other systems, training of staff, faculty and students.
* Installed PSSA in nines months which prior project managers could not install
in four years
* Students were able to successfully register for classes in the PSSA on time an
d within budget
Director of Auxiliary Services/Assistant Business Manager - City Colleges of Chi
cago: Wilbur Wright College, Business Office (2004)
Responsibilities included managing budgets for all grants and the overall accoun
tability for campus facilities. Other key duties: Assistant Business Manager ov
erseeing accounting and cashiering activities, managing the college's engineerin
g, housekeeping, food service and security departments. Other duties included m
anaging special projects; new security camera system, installation of the electr
onic classroom scheduling tool and the training of employees on the new software
.
* Decreased completion of engineering work requests from four weeks to five days
* Managed the installation of the new telephone multi-line system for the colleg
e
Financial Manager - ComEd, Office of the President, (2002 - 2003)
Responsibilities included improving business relationships between Business Serv
ices Company executives and ComEd managers. Facilitated, negotiated and managed
$110 million of service level agreements (contracts) between the two companies.
Evaluated and revised the Office of the President's Business Continuity Plan f
or continued operations in case of terrorist activity or crisis in the central C
hicago business district. Developed a "Tools for People" policy for ComEd emplo
yees covering laptops and desktop computers, cell phones, pagers, and palm devic
es in order to establish a budget and physical controls over nearly $18 million
of "at risk" company equipment.
* Facilitated costs reductions of nearly $6 million of company equipment purchas
es
* Reduced cell phones and landline phones billing errors resulting in an annual
savings of nearly $500,000
* Implemented post-911 business continuity operations with alternative work site
s for the president, his key executives and staff
Service Strategies & Financial Manager - ComEd, Exelon Business Services Company
(2000 - 2002)
Negotiated and managed service level agreements ($200 million) between this star
t-up company and other Exelon subsidiaries, and developed rules of engagement wi
th customers.
* Developed the company's first management model, initiated performance benchmar
ks and customer satisfaction surveys in order to determine competitiveness with
external service providers and to set enhanced performance targets to achieve 1s
t or 2nd quartile service levels within two years of start-up
* Shortened the length of contract negotiations with customers by 50% in the sec
ond year
* Developed the organization's first customer issue tracking-to-resolution proce
ss, which reduced unresolved issues from three months to less than 30 days
Credit Risk Manager - ComEd (1998 - 2000)
Managed Unicom's corporate credit functions across regulated and unregulated sub
sidiaries.
* Established and wrote the open electric market credit policy which became law
in the State of Illinois
* Developed credit policies and procedures for subsidiaries in order to better m
anage and reduce credit risk per business unit and for Unicom in totality.
* Reduced energy trading risk by $4 million and retail customer payment risk by
$2 million.
Other ComEd Positions:
Senior Analyst and Auditor, Distribution Planning and Reliability
Principal Process Accountant
Contract Administrator/Accounting Analyst, Nuclear Division
Accounting/Financial Analyst, Nuclear Division
Engineering Assistant - Distribution Engineering Department
Draftsman - Distribution Engineering Department
Electrician - Overhead Construction Department
Meter Reader - Commercial Division

ADJUNCT ASSISTANT PROFESSOR

Adjunct Assistant Professor of Management and Accountancy, Brennan School of Bus
iness (1996 to Present)
Emphasis on teaching - giving students the abilities and skills to be successful
as individual contributors, supervisors and managers during their first two yea
rs of employment after graduation. Classes were based on instruction and practi
cal experience. Courses taught in graduate and undergraduate programs:
* Management * Business Policies * Entrepreneurship * Small Business Administrat
ion * Accounting and Finance * International Business
PROFESSIONAL PRO BONO SERVICES * ACCOUNTING, AND BUSINESS CONSULTING
Providing Fortune 500/executive level financial management and accounting servic
es to non-profit organizations.
Tabernacle Baptist Church - Serves as Chairman of the Trustee Board (Januar
y 1980 - Present)
Develops annual budgets and forecasts, provides financial reporting and manageme
nt of the church's properties, oversees banking and vendor relationships.
Free Peoples Clinic (Free Medical and Dental Services) - Serves as Treasurer and
Member of the Board of Directors (June 2007 - Present)
Develops annual budgets and forecasts, provides accounting and financial experti
se to the Director and Board of Directors, works with external auditors, reviews
and approves vendor payments.
Center for Economic Progress - Tax Preparer (January 2007 - Present)
Provides free income tax services to low income individuals and families during
tax season and other family related financial services after tax season.

EDUCATION, LICENSE & CERTIFICATION

Ed. D., Instructional Technology & Human Performance Technology * Northern Illin
ois University * DeKalb, IL (Dissertation: The Examination of Human Performance
Technology Efforts Within Antagonistic Environments - 2001)
MS, Industrial Management * Northern Illinois University * DeKalb, IL
MBA, Finance, Marketing, and International Business * Dominican University * Riv
er Forest, IL
BSBA, Accounting * Roosevelt University * Chicago, IL
BA, Urban Ministry * Aspen Christian College and Seminary (Denver, Co) * Maywood
, IL
CPA, University of Illinois * Urbana-Champaign, IL
Doctorial Fellow * Northern Illinois University * DeKalb, IL
AFFILIATIONS
Illinois CPA Society (ICPAS)
International Society for Performance Improvement (ISPI)
Academy of Management (AOM)
Society of Human Resource Management (SHRM)
Board of Directors, Peoples' Free Dental and Medical Clinic, Chicago, IL
College of Education Alumni Council Board of Directors, Northern Illinois Univer
sity, DeKalb, IL
Former Board Member, College of Engineering & Engineering Technology (CEET)
Alumni Association Board of Directors, Northern Illinois University, DeKalb, IL
Alumni Advisory Board, Dominican University, River Forest, IL
Chair, Board of Trustees, Tabernacle Baptist Church, Chicago, IL