Jolene McArthur

jm565ace@westpost.net
(503) 799-5346
Objective
To secure a full-time, challenging position for an established organization wher
e my dedication and knowledge can assist the company in obtaining their goals an
d provides opportunity for long-term growth and professional development.
Skills
Technical:
* Web research and editing
* Microsoft Office applications
* Superb customer service skills
* Skilled in project management
* Supervisory and management experience
Personal:
* Articulate
* Culturally competent and sensitive
* Analytical, organized, and detail oriented with a great work ethic
* Very personable and outgoing
* Goal oriented and self-motivating

Education
Bachelor of Arts - Foreign Language / Spanish Major. Portland State University
September 2000 - June 2002
* Graduated with a cumulative 3.5 GPA
Acadamia Hispano Americana - Diplomat Certification
January 1999 - June 1999
* Completed six month study abroad program in Guanajuato, Mexico
* Certified by Secretary of Education as bilingual diplomat in Spanish
Professional Experience
Bilingual Retail Account Executive
January 2008 - October 2008 Comcast Cable Corporation - Beaverton, OR
* Prospect, maintain and motivate sales of up to 30 indirect local and national
retail accounts, develop on-going relationships with retail management and sales
personnel
* Merchandise Comcast kiosk displays in the retail stores. Ensure all materials
are fulfilled and operating properly. Ensure that stores are properly supplied w
ith product collateral. Ensure fulfillment of retail agreements
* Communicate and implement marketing programs and promotions with indirect loca
tions and provide appropriate feedback to supervisor
* Maintain internal Excel spreadsheets for tracking customer and sales data
* Monitor and augment sales growth, enhancing staff through large group training
s using PowerPoint presentations and creating sales goals, tactics and incentive
s
* Organize and plan events in local Hispanic Community

Translation / Consulting Services

January 2000 - Present Self-employed - Portland, OR
* Translate company policies, instruction manuals, and legal documents from
English to Spanish
* Synthesize existing manuals into electronic documents, transferred
to presentation format using Microsoft Word and Excel
* Acted as a liaison between business owners and clients; conducted phone survey
s
Assistant Store Manager / District Merchandising Lead / Barista
October 2000 - Present Starbucks Coffee Company - Portland,
OR
* Implement merchandising program within retail store and ensure the
presentation & operations were being met in 9 retail locations, including cleanl
iness and sanitation, inventory control, rotation, quality, ordering, variety st
andards, signing and seasonal schematics
* Manage and operate high volume businesses, in both retail and food services ar
ea
* Train and supervise new employees, ensuring sustainable success
* Assist in organizing and directing quarterly community involvement projects a
nd company events
* Provide customers with exceptional customer service, building positive custome
r relationships and carrying out organization's mission, vision, and culture
Translator / Interpreter / Office Assistant
June 1999 - March 2000 El Programa Hispano - Portland, OR
* Mediated legal issues for translation from Mexican nationals for interpretatio
n to legal documentation
* Interviewed Mexican nationals to help them disclose important specifics relate
d to court cases
Volunteer Activities
Tutor / Student Mentor
January 1999 - May 1999 Casa Hogar Girls Home - Guanajuato, M
exico
* Assisted disabled elementary school children with scholastic studies
* Mentored several girls and monitored their daily activities and progress
Mediator
February 2007- September 2009 East Metro Mediation- Gresham, Oregon
* Work directly with people in the local community in disputes; easing tensions,
establishing trust, and helping all parties find equitable solutions
References
Will provide outstanding references who can speak to my abilities and enthusias
m for this position, upon request.