SUMMARY

Administrative support professional with more than 6 years of experience; adept

at working in fast-paced environments demanding strong organizational, leadershi
p and interpersonal skills. Committed to exceptional customer service and driven
by challenges. Detail-oriented and resourceful in spearheading, organizing and
completing projects; ablility to multitask effectively.
EXPERIENCE
Medical Records Clerk - 2009 to 2010
Molina Healthcare, Long Beach, CA
Performed general office duties, including all daily correspondence, ten key d
ata entry, bookkeeping, payroll, human resources, and phone etiquette. Performed
bookkeeping, purged, and archived files, spoke in a clear and professional mann
er with clientele, kept records, and created and maintained current and archived
database files.
* Compiled and maintained medical records of patients to document condition and
treatment and to provide data for research studies
* Entered data, such as demographic characteristics, history and extent of disea
se, diagnostic procedures and treatment into computer
* Prepared statistical reports, narrative reports and graphic presentations of t
umor registry data for use by hospital staff, researchers, and other users
* Contacted discharged patients, their families, and physicians to maintain regi
stry with follow-up information, such as quality of life and length of survival
of cancer patients
* Reviewed records for completeness and to abstract and code data, using standar
d classification systems, and to identify and compile patient data
* Compiled medical care and census data for statistical reports on diseases trea
ted, surgery performed, and use of hospital beds

Engagement Coordinator - 2007 to 2009

United Health Group, Cypress, CA
Accustomed to fast-paced, high-pressured positions, demonstrated ability to prio
ritize multiple tasks, meet deadlines, and provide quality service.
* Reviewed documents, such as production schedules, staffing tables, and specifi
cations to obtain information, such as materials, priorities, and personnel requ
irements
* Compiled schedules and ordered, such as personnel assignments, production, wor
k flow, transportation, and maintenance and repair
* Requisitioned and maintained inventory of materials and supplies to meet produ
ction demands
* Calculated figures, such as labor and materials amounts, manufacturing costs,
and wages, using pricing schedules, adding machine, and calculator
* Arranged for delivery and distributed supplies and parts to expedite flow of m
aterials to meet production schedules
* Examined documents, materials, and products, and monitored work processes for
completeness, accuracy, and conformance to standards and specifications
* Completed status reports, such as production progress, customer information, a
nd materials inventory
* Conferred with establishment personnel, vendors, and customers to coordinate p
rocessing and shipping, and to resolve complaints
Program Specialist 2 - 2005 to 2007
Los Angeles County, Santa Fe Springs, Ca
Assisted low-income families dealing with psychosocial issues and advocated thei
r needs to appropriate agencies or staff for further assistance.
* Interviewed and investigated applicants for public assistance to gather inform
ation pertinent to their application
* Selected and referred eligible applicants to public assistance and public hous
ing agencies
* Authorized amounts of grants, money payments, food stamps, medical care, and o
ther general assistance
* Prepared regular and special reports, kept records of assigned cases, and subm
itted individual recommendations
* Explained eligibility requirements, form completion requirements, community re
sources for financial assistance, housing opportunities, and tenant selection me
thods
* Interpreted and explained rules and regulations governing eligibility and gran
ts, payment methods, and applicant's legal rights
* Conducted annual, interim, and special housing reviewed and home visits to ens
ure conformance to regulations
* Prepared and assisted applicants in completion of routine intake and personnel
forms
EDUCATION
A.A., Business - 2009
Long Beach City College, Long Beach City
GPA: 3.0. Completed course work in Business Laws, which has significantly contri
buted to my expertise in Business Marketing.
Certificate, Medical Terminology - 2010
ATI College, Norwalk, CA
GPA: 3.0. Course Emphasis: - Introduction to Medical Terminology
- Human Body In Health and Disease
- Skeletal System
- Muscular System
- Cardiovascular System
- Lymphatic and Immune System
- Respiratory System
- Digestive System
- Urinary System
- Nervous System
- Special Senses: The Eyes and Ears
- Skin: The Integumentary System
- Endocrine System
- Reproductive System
SKILLS
* Oral Communication
* Leadership/Advocacy
* Problem Solving
* Public Speaking
* Planning
* Organizational Development
* Interpersonal and Communication Skills
* Strategic Planning and Analysis
* Research Methods
* Team Building and Motivation