Emmert Steward

1608 Forest Lake Dr. Rock Hill SC. * 803-517-6348 * es3a61fc@westpost.net

CAREER OBJECTIVE
Challenging position with a progressive company that values truly outstanding pe
rformance and uncommon dedication.
Seeking opportunity with potential for career growth..
HIGHLIGHTS of QUALIFICATIONS
* Extensive experience managing a highly successful small business.
* Proven ability achieving dramatic revenue growth, in spite of operating in int
ensely competitive conditions.
* Skilled at coaching and mentoring employees to deliver top performance.
* Excellent interpersonal skills. Readily develop rapport with employees, collea
gues, and customers.
* Strong history managing multiple tasks simultaneously while meeting all deadli
nes.
* Extremely loyal, honest and dependable.
* Fully aware of the vital role exemplary customer service plays in business.
* Experienced in staff recruitment, training, and performance evaluations.
* Highly motivated, performance driven.
* Outstanding verbal communication skills; able to motivate others to deliver ou
tstanding performance; get along
well with all types of people; respectful of diversity.
A proactive, entrepreneurial manager who looks beyond the status quo to uncover
hidden opportunities for revenue
growth and profit.
PROFESSIONAL EXPERIENCE
Emmert's Auto Service and Quick Lube LLC, Rock Hill, SC 1988-2010
Operations Manager/ Owner
* Managed and directed all operations,scheduling,account receivables,problem sol
ving, purchasing, customer service.
* Researched locations and selected property with excellent potential.
* Built this successful company from the ground up - began only with an idea and
$5,000. Sold business for $849,000.
* Led and mentored staff to reach beyond the ordinary to achieve outstanding per
formance.
* Built strong relationships with key clientele, resulting in trust, rapport and
a strong base of core business.
* Assertively negotiated with vendors, resulting in optimal terms and conditions
.
* Oversaw accounting and payroll, ensuring 100% accuracy.
* Wrote comprehensive business plans describing challenges, opportunities and de
tailing precisely how success would be achieved.
* Achieved outstanding success with approximately $520,000 in sales annually.
* Ensured the highest possible standards of customer service were delivered at a
ll times. This directly resulted in high levels of customer satisfaction, repeat
business and referrals.
* Spearheaded and directed all marketing initiatives.
* Promoted business extensively throughout the local community.
* Recognized and rewarded employees for outstanding performance; identified area
s for employee improvement.
TRAINING
Extensive on-the-job training in management, customer service and leadership
Pricing, Management and Sales, Management Success Institute, Glendale, CA