SUSAN J.

RHEN
680 Lincoln Gardens Road, Ephrata, PA 17522
(717) 738-7338 susanrhen@gmail
Objective
An Administrative Assistant, Office Support, or Customer Service position where
I will utilize my experience, organizational skills, and interpersonal abilities
to provide quality customer service and promote efficient office operations.
Experience
Administrative Assistant (2009-2010): Orthopaedic Associates of Reading, LTD, W
est Reading, PA
Greeted 55-60 patients daily; verified insurance and pulled charts. Scheduled 1
5-20 new and recurring patients daily for 8 physicians and 1 physical therapist.
Handled 25-30 telephone calls daily. Assisted 2 physicians within practice. Ga
thered and maintained confidential medical/financial patient information, comply
ing with HIPPA and JACHO regulations. Completed 15-20 workers compensation docum
ents weekly from physician. Collected 20-30 co-pays daily. Used Microsoft Word f
or scheduling, co-pay documentation and patient information.
Administrative Assistant (2003-2009): Ephrata Community Hospital, Ephrata, PA
Handled scheduling, billing, telephone calls, transcription, and monthly statist
ical reports for 4-5 speech and occupational therapists in an outpatient rehab s
etting. Oversaw all front desk duties, ranging from greeting patients to coordi
nating services. Maintained up to 1,000 physical/electronic patient charts. Sc
heduled 10-15 new patients daily; entered patient registration data for 10-15 ne
w accounts daily. Handled 20-30 telephone inquiries per day. Compiled 45-50 da
ily billing entries; generated monthly billing statistical logs for all patients
. Gathered, maintained confidential medical/financial patient information, comp
lying with HIPPA and JACHO regulations. Verified insurance coverage, workers co
mpensation, and employment information every 30 days for all new and existing pa
tients. Used Eligibility Verification Service system to determine medical assis
tance eligibility. Manned hospital information tables at business expos. Train
ed new administrative employees in telephone communications, computer, schedulin
g, and billing procedures. Performed administrative duties in skilled nursing f
acility; handled telephone communications, transported patients between rooms an
d rehab center, and generated monthly therapy statistical reports.
Administrative Assistant (1993-2002): D&E Communications, Ephrata, PA
Selected to be part of Overseas Communications Joint Venture in Monor, Hungary a
nd Radom, Poland. Reported directly to President/CEO of overseas ventures; arra
nged shareholder meetings, prepared annual shareholder reports and stockholder i
nformation. Fielded telephone inquiries for executive team. Served as liaison
between U.S. and overseas headquarters. Handled all required documentation and
services for 10 expatriates, including passports and medical requirements/physic
als; functioned as contact for serious medical issues. Scheduled expatriates ai
rline flights to and from the U.S., Hungary, and Poland. Worked with a translat
or; arranged translation services for staff. Processed telephone service orders
for commercial and residential telephone installation for 40-50 subscribers per
week; entered billing data for line and phone installation.
Education
Bachelor of Science Degree, Elementary Education, Mansfield University, Mansfiel
d, PA
Business Seminars, Customer Service and Computer Training
References Available Upon Request