Carl W.

Knapp
3922 Preston Pointe Way, Cumming, GA 30041 * (770) 855-0209 * ck4f2d
9e@westpost.net

Healthcare Management/Administration
Professional Profile
Accomplished executive with proven history of success leading administration and
operations in healthcare environments. Skilled at directing business initiative
s and creating strategies to achieve successful and profitable outcomes. Recogni
zed for identifying deficiencies in processes, organizations, and systems; devel
ops and motivates cohesive, high performing teams to design and implement improv
ements.
Core Competencies
Strategic Thinking/Planning Team Building Budget/Cost Controls
System/Project Management Community Relations Alliances/Partnerships
Program/Process Improvement Operations/Restructuring HR/Recruiting/Rete
ntion

SELECTED RELEVANT ACCOMPLISHMENTS

Bayada Nurses Developmental Disabilities Services
Created a Strategic Plan, Operating Model, Standard Operating Procedures, and a
mock survey for a new Developmental Disabilities service line.
Led preparation and achievement of successful accreditation with the Commission
on Accreditation of Rehabilitation Facilities (CARF).
Georgia State Division of Public Health
Directed over 50 State and Federal Public Health programs; implemented strategic
changes resulting in a 10% annual service increase and a 5% reduction in progra
m and administrative budgets.
Evaluated 12 County Health Department's billing system; identified average lost
revenue in excess of $75,000, for a total of $900,000 district wide. Developed a
nd implemented system changes to recoup expiring receivables; improved future bi
lling opportunities.
Developed, educated, and instilled a new business perspective/organizational cul
ture in over 350 staff personnel; achieved a shift to ownership involvement and
optimized revenue producing streams.
Naval Medical Clinic
Executive Officer responsible for all administrative processes including patient
affairs, a $22M budget, plant maintenance and engineering, human resources, IT,
and public relations.
Spearheaded the expansion of a new $17M outpatient facility and joint venture wi
th the Navy Medical and Dental Departments, and the Veterans Administration.
Implemented the Humana Military Healthcare Services/TriCare System in the Florid
a Keys; enrolled over 6,000 beneficiaries; partnered with 3 civilian hospitals.
Co-authored a comprehensive Facility Assessment Guide in preparation for JCAHO s
urveys and Inspector General inspections.

Carl W. Knapp - PAGE 2

EXPERIENCE
Independent Sales Consultant 2009-present
Provides life and health insurance solutions to individuals and companies.
Bayada Nurses Developmental Disabilities Services, Charlotte, NC 2009
Consultant/Associate Director
Limited-time contract position; successfully accomplished the goal of accreditat
ion for a new Developmental Disabilities Service line.
Colonial Life Insurance Company, Atlanta, GA 2007-2009
Area Sales Representative
Consulted for businesses; educated decision makers in selection of life and heal
th insurance plans for employees.
Grant Consulting, Atlanta, GA 2006-2007
Health Care Consultant
Assisted lobbying governmental agencies on behalf of Medicaid Managed Care Organ
izations, Medical Trade Organizations, and Drug Manufacturers. Developed provide
r networks for Managed Care Companies, physicians, ancillary providers, public a
nd mental health agencies. Established Independent Physician Associations and Pr
eferred Provider Organizations.
Georgia State Division of Public Health, District Four, LaGrange, GA 2003-2006
COO/District Program Manager
Responsible for all District and County Health Department operations, budgetary
process, grant applications, funding allocations, staff training, disaster prepa
redness, and information technology. Ensured 100% compliance with all federal,
state and district programs and policy requirements. District Liaison Officer f
or 12 County Boards of Health and community partners. Directed the conversion of
the District's State Public Health Medicaid billing system to Care Management O
rganizations/Insurance Companies; developed and negotiated contracts.
Peridyne Technology Solutions, LLC, Atlanta. GA 2000-2002
COO/Management Analyst and Sales Representative
Director of Operations; secured up to $2M in working capital resources. Conducte
d market analysis, business assessments and technical support evaluation; collab
orated with marketing and executive management team to formulate strategic plans
. Explored partnerships, acquisition opportunities, and evaluated sales and recr
uiting tools.
Healthcare Management Advisors, Inc., Atlanta, GA 1999-2000
Corporate Project Director
Solely responsible for all corporate projects that provided risk assessments, co
rrective action for medical record coding practices, compliance issues, and liti
gation support for hospitals and physician practices.
Managed development, delivery, maintenance, customer relations and revenue for u
p to 28 simultaneous projects. Evaluated and restructured operations to improve
efficiency; recouped over $125K in receivables.

Carl W. Knapp - PAGE 3

MILITARY EXPERIENCE
United States Navy 1983-1999
Medical Service Corps, Healthcare Administrator, Lieutenant Commander, Team Lead
er/Healthcare Consultant
Provided executive level consultation to 11 hospitals, 2 outpatient medical clin
ics and 6 dental clinics in the southern U. S., Cuba and Puerto Rico. Oversaw al
l facilities to ensure compliance with industry and governmental standards, Cont
inuous Quality Improvement, strategic planning and overall facility operations.
Trained as a surveyor by the Joint Commission on Accreditation of Hospital Organ
izations.
EDUCATION
Masters in Public Administration, Health Services Management - Golden Gate Uni
versity
Bachelors in Business Administration, Healthcare Management - Georgia State Un
iversity
Certifications & Licensure
Certified Surveyor by the Joint Commission on Accreditation of Hospital Organiza
tions
State of Georgia Licensed Life and Health Insurance Agent
Affiliations
Member - American Academy of Medical Administrators