Kathleen J.

Williams
1011 West Drive
Oakland City, IN 47660
H 812-749-4191
C 812-215-9904
kw4d1f86@westpost.net
CAREER SUMMARY
Seasoned Administrative Professional with 20+ years of experience coordinating o
ffice management and special projects with a high degree of efficiency. Served a
s point person for managers, service teams, clients, and vendors to ensure prope
r lines of communication. Maintains excellent communication skills, problem reso
lution abilities, and a high-level of confidentiality. Highly organized; able to
manage a diversity of high priority projects in a fast-paced environment. Well
versed in all aspects of superior customer service. Possesses a positive attitud
e, very personable, and completely reliable. A dedicated team player that enjoys
learning new processes and working in a challenging environment.
Specific expertise in the following:
* Superior Customer Service
* Collections
* Project Management
* Legal Administration
* Problem Solver
* Great Communication Skills
* Detail Oriented
* Great Work Ethic
* Excellent Interpersonal Skills
* MS Office / Excellent Typist
PROFESSIONAL EXPERIENCE
Insight Communications, Princeton, IN
1993 - 2009
A telecommunications company offering cable television, broadband internet servi
ce, and home telephone service.
Customer Service Representative III
Served customers with installations, service, and billing issues.
* Excelled in customer service and customer problem solving.
* Dispatched technicians, helped prep digital equipment, and
prepared paper work for service and installations.
* Took work orders for service.
* Maintained cash drawer.
* Provided complex daily and monthly cash reports from cash
drawers. Prepared monthly equipment reports and inventory.
* Collected non-pay and abandoned service accounts.
Emerson Radio Corporation, Princeton, IN
1991 - 1993
Manufactures electronic products such as televisions, microwave ovens, and radio
s.
Customer Service Representative
Customer service phone representative, problem solving, parts ordering.
* Required fast decisions and the ability to work with
proprietary computer system.
* Excelled at dealing with difficult customers and providing
extraordinary outcomes.
O'Leary Law Office, Oakland City, IN
1989 - 1991
Private law practice with two attorneys.
Legal Secretary
Personal secretary for two attorneys and one legal assistant in specialized law
practice.
* Responsible for preparing litigation documents.
* Set appointments, made travel arrangements, typed
correspondence and litigation.
* Managed the attorneys' calendars, daily work list, and tickler
system.
* Maintained complicated red rope filing system.
EDUCATION
High School Diploma
Graduated as Salutatorian
Lowry City High School, Lowry City, MO
COURSEWORK AND TRAINING
National Association of Legal Secretaries
The Legal Secretary, Evansville, IN
Photography I
IVY Tech, Evansville, IN
Communication Skills of the Professional Secretary
Central Missouri State University, Warrensburg, MO
Real Estate License
University of Southern Indiana, Evansville, IN
Courses offered by Insight Communications and United Telephone Company:
Global Training - Excellent Customer Service
Business Office - Marketing Skills
Computer Training
Collection of Final Accounts
Multimedia Standard First Aid