ROBERT SCHULZE

66 Lincoln Street * Kingston, NY 12401 * (845) 339-1821 Home, (845) 750-0832 Cel
l
rs30d6f0@westpost.net

OBJECTIVE
To secure a career position in operations and/or management where my extensive c
ustomer service experience may be utilized resulting in both the achievement of
corporate and personal goals. To obtain a position that will enable me to use my
strong organizational skills, educational background and ability to work well w
ith people.

EMPLOYMENT
SALES SPECIALIST - APPLIANCES MAY 2001 - PRESENT
Lowe's Home Improvement Warehouse Kingston, NY
Responsibilities include representation, execution, and leadership of Lowe's cus
tomer service goals; monthly attainment and surpassing of sales goals for both t
he department and the position; acceptance and resolution of complaints/conflict
s to the satisfaction of the customer as well as the company; attending the indi
vidual needs of the customer via sales floor, special order, and installation it
ems while carrying the process through to the satisfaction of said customers; en
suring and maintaining the accuracy of pricing and condition of sales floor, spe
cial order, and installation items and their corresponding catalogs; maintaining
an accurate inventory as well as sufficient quantities on hand; attending corpo
rate and vendor training to enhance product knowledge and sales procedures; trai
ning new employees on corporate policies and procedures as well as product knowl
edge; maintain a 40 hour schedule to maximize coverage on the sales floor; atten
ding and contributing to weekly Sales Specialist meetings; maintain a safe work
environment; complete and process sales contracts as well as cash transactions a
nd obtaining credit authorization; maintain an organized, customer friendly work
environment; report to Department Manager - Kitchens and Appliances, Assistant
Store Manager - Zone 2, and Sales Manager.
< Consistently rank in top 5 of district and region Appliance Sales Specialists
< Currently sold $1.3 million last year
< Consistently surpass monthly sales budget
< Contributing member of Region 18 Store of the Year Award for Fiscal Year 2003
DEPARTMENT MANAGER - KITCHENS AND APPLIANCES NOVEMBER 2000 - MAY 2001
Lowe's Home Improvement Warehouse Kingston, NY
Duties included direct supervision and fair distribution of tasks to a staff of
eight; creating and maintaining schedules for said employees while maximizing sa
les floor coverage; acceptance and resolution of customer complaints/conflicts t
o the satisfaction of both the customer and the company; representation, executi
on, and leadership of Lowe's customer service goals; training new employees in c
orporate policies and procedures as well as product knowledge; maintaining an ac
curate departmental inventory; assisted in the completion of semi-annual store w
ide inventories; attended and contributed to monthly safety committee meetings;
assisted front end cashier operations to sufficiently handle customer overflow;
served as Manager on Duty when required; ensured the accuracy and condition of a
ll sales floor, special order, and installation items as well as their correspon
ding catalogs; maintained flexibility within the high pressure environment of re
tail sales and management; reported to the Assistant Store Manager - Zone 2 and
the Store Manager.

CUSTOMER SERVICE ASSOCIATE - APPLIANCES JANUARY 1998 - NOVEMBER 2000

Lowe's Home Improvement Warehouse Kingston, NY
EDUCATION
ASSOCIATES DEGREE IN BUSINESS ADMINISTRATION SEPTEMBER 1997 - MAY 2000
Ulster County Community College Stone Ridge, NY
BACHELORS DEGREE IN BUSINESS ADMINISTRATION APRIL 2008 - May 20
10
Ashford University
Clinton, IA
SKILLS
< Assertive, self-motivated, well organized, efficient as well as detail and goa
l oriented.
< Able to quickly learn new procedures and methods.
< Work well in high pressure environments.
< Able to effectively operate store related heavy equipment.
< Computer and Internet savvy.

REFERENCES AVAILABLE UPON REQUEST.