DEDRA FRANCIS

8103 Abbey Glen Court * Arlington, TX 76002

817-538-6621 *
Skilled Professional eager to contribute administrative expertise as well as str
ong business skills and communication talents toward actively supporting an orga
nization in maximizing performance.
PROFILE
* Respected professional offering over 19 years of solid and progressive medica
l office management experience, including expertise within personnel development
, business operations and administrative support capacities.
* Skilled at developing and maintaining detailed administrative and procedural
processes to reduce redundancy, improve accuracy and efficiency, and achieve org
anizational objectives.
* Adept at blending strong decision-making abilities with outstanding organizat
ional skills, solid leadership attributes, and successful interpersonal relation
ship-building techniques.
* Apply sharp problem-solving proficiencies, intelligent business acumen, and c
ost-effective strategies, along with exceptional written and verbal communicatio
n skills, to any professional environment.
* Demonstrate strong abilities in handling multiple projects simultaneously, me
eting tight deadlines, and working in a fast-paced professional environment.
* Skilled at performing independently or within a team to exceed all operationa
l goals and objectives.
* Technically proficient in Microsoft Office Manager, One Staff, Kronos, Lawson
, Groupwise, and Contribute 4.
* Dynamic communication, analysis, problem-solving, and relationship management
skills.
PROFESSIONAL EXPERIENCE
Project Coordinator for PEERS CHILDREN'S MEDICAL CENTER 2007-Present
* Actively supervise the Pediatric Expertise, Education, and Retention with Sup
port program, from reviewing participant applications and interviewing candidate
s to providing study support and hosting informational sessions for new members.
* Facilitate productive relationships with program participants, departments an
d local colleges to foster an encouraging and supportive environment to promote
academic success.
* Effectively manage a broad range of administrative activities, including trac
king program expenditures, maintaining program website and updating database of
PEERS participants.
* Spearhead the research and development of program improvements, including tut
oring, lectures, computer-based training, formal/informal events, guest speakers
, and feedback sessions.
OR Administrative Assistant CHILDREN'S MEDICAL CENTER 2001-2007
* Effectively hired, trained and directed 2 OR secretaries and actively collabo
rated in Human Resource operation functions such as employee training, staff mee
tings and evaluating performance.
* Consistently provided administrative support for OR Director, 4 Clinical Mana
gers and 140 staff members.
* Proficiently supervised a wide variety of HR operations, including benefits,
payroll, policy/procedural changes, and confidentiality of personnel records.
Senior Administrative Assistant/Program Coordinator SOUTHWESTERN MEDICAL SCHOOL
1999-2001
* Skillfully maintained detailed sub-ledgers and analytical reviews of departme
ntal funds allocation, budget restrictions and spending limits.
 * Successfully developed and updated webpage and numerous Internet links for th
e Ethics Program.
* Responsible for supervising all Ethics Program conferences, travel arrangemen
ts and guest lecturers.
Customer Support Administrator TEXAS AIR NATIONAL GUARD 2009-Present
Education and Training Manager TEXAS AIR NATIONAL GUARD 2004-2009
Information Manager Texas Air National Guard 1997-2000
PROFESSIONAL EDUCATION
PhD in Business and Leadership Northcentral University (ABD) 2010
Master's in Business Administration UNIVERSITY OF PHOENIX 2007
Master's in Organizational Management UNIVERSITY OF PHOENIX 2004
Bachelor's in Healthcare Administration UNIVERSITY OF TEXAS SOUTHWESTERN MEDICAL
CENTER 2001