1406 Sunset Avenue

Wanamassa, NJ 07712
732-774-0446
http://www.linkedin.com/in/achievementstrategies
PROFESSIONAL PROFILE
*Communication/Writing
*Customer Service
*Organizational Effectiveness
High performance, versatile administrator with ascending record of success in pr
oductivity, process improvement and team building. Skilled in interpersonal rela
tionship development as well as written and verbal communication. Results focuse
d.
Core Competencies:
Communication - Accomplished in business and employee communication, verbal and
written. Experienced in presentations and proposals.
Management - Strong history of effective leadership with an emphasis on identify
ing problems as opportunities for growth. Skilled in budgeting, employee and pee
r relations, project management, training and performance improvement.
Staff Development - Proven success in staff training, development and process im
provement based on a philosophy of applying respect, common sense and negotiatio
n skills. Both within the organization and externally (as customer service), pro
ficient in diffusing escalated issues.
PROFESSIONAL EXPERIENCE
ACHIEVEMENT STRATEGIES, Wanamassa, NJ
2007 - present
Independent Consultant
Career Development advising for individuals, from students to executives, and Ma
nagement Consulting for small to mid-sized companies; training and development w
orkshops.
PARTNERS IN CARE, East Brunswick, NJ
2008 - 2010
Chronic Care Coordinator
Monitor the status of at-risk patients, in collaboration with their physicians,
to optimize their health care and quality of life. Intervene when indicated to i
mprove outcomes.
Achievements:
*Consistently one of the top three producers in reducing patient risk factors.
*Wrote forms and letters that facilitated staff in obtaining data.
ELDERPLAN, Brooklyn, NY 2007
Consulting Director, Appeals & Grievances
Duties included supervision of 10 staff members in the oversight and processing
of Medicare Appeals and Grievances. Recruited to revamp the department, which wa
s under a CMS Corrective Action Plan.
Achievements:
*Coordinated the reorganization of Department processes, including writing Polic
ies and Procedures to meet compliance with CMS regulations.
*Eliminated backlog of 1000 Appeals.
*Reduced incoming Appeals and Grievances by over 100%.
COMMUNITY MEDICAL CENTER, Toms River, NJ 2005 - 2007
Director of Patient Access
Oversaw staff of 55 in all aspects of patient admission, registration and verifi
cation of billing data.
Achievements:
*Incorporated dynamic initiatives for upfront cash collection of co-pays and ded
uctibles, meeting corporate targets for the first time since they were establish
ed 3 years earlier; cash collection increased 350% within first nine months as D
irector.
*Developed and wrote new policies to improve department processes.
*Coordinated with all hospital departments to foster a team atmosphere for outst
anding customer service and revenue enhancement.
MONMOUTH OCEAN HOSPITAL SERVICES CORPORATION, Wall, NJ 2002 - 2005
Corporate Compliance & Privacy Officer (2003 - 2005)
Responsible for maintaining the corporate integrity of MONOC in all aspects of b
illing and HIPAA privacy.
Achievements:
*Developed and administered all Compliance Training Programs and wrote monthly c
ompany Compliance Newsletter.
*Created and followed up on a Patient Satisfaction Survey to ensure continued qu
ality of service.
*Coordinated the company Business Recovery/Emergency Action Plan.
*Designed and wrote company informational brochure.
Manager, Billing Department (2002 - 2003)
Supervised staff of 20 Clerks, Data Entry and Collectors in all aspects of Medic
are billing.
Achievements:
*Developed monthly reporting to analyze and monitor Accounts Receivable.
*Reduced Accounts Receivable by 50% within the first year.
EARLIER EMPLOYMENT
HEALTH NET, Neptune, NJ
1997 - 2002
Manager of Appeals and Grievances (1999 - 2002)
Nurse Case Manager (1997 - 1999)
ASBURY PARK PRESS, Neptune, NJ
1994 - 1997
Occupational Health Nurse
FRANCIS ASBURY MANOR, Ocean Grove, NJ
1993 - 1994
Staff Nurse
JERSEY SHORE MEDICAL CENTER, Neptune, NJ
1989 - 1995
Childbirth Educator and Breastfeeding Instructor
EDUCATION
Master of Arts, Corporate & Public Communication
Monmouth University, West Long Branch, NJ
New Jersey Licensed Practical Nurse
Monmouth Vocational School, Long Branch, NJ
Certified Childbirth Educator
ICEA (International Childbirth Education Association), Minneapolis, MN
Bachelor of Arts, English
Georgian Court College, Lakewood, NJ
AWARDS
2006 Executive Women of New Jersey Graduate Merit Award
ADDITIONAL EXPERIENCE
*17 years volunteer experience as facilitator for La Leche League, a new mother
and parenting support group.
*Public speaking and freelance writing on health care issues and business subjec
ts.
*Past elected member (3 terms) of Trinity Church, Asbury Park governing board; a
s a team member, responsible for financial oversight, public relations, fundrais
ing and community outreach.
*Research paper, Words of Wisdom: What Oral Traditions Impact the Childbirth Exp
erience? , accepted for presentation at 2005 New Jersey Communication Associatio
n Conference.
*Proficient in Microsoft Word, Excel, Access, PowerPoint and Publisher.