Professional Documents
Culture Documents
00 Compatibility Matrix
Contents
INTRODUCTION ................................................................................................................................................................................................................................. 2
SUPPORT POLICY FOR LATER VERSIONS OF VENDOR PRODUCTS RELEASED AFTER AR SYSTEM 7.1.00 ............................................................................................. 3
AR SYSTEM SERVER SUPPORTED CONFIGURATIONS ........................................................................................................................................................................ 4
JAVA SUPPORT.................................................................................................................................................................................................................................. 5
AR SYSTEM MID-TIER SUPPORTED CONFIGURATIONS ..................................................................................................................................................................... 6
BROWSER SUPPORTED CONFIGURATIONS ......................................................................................................................................................................................... 8
AR SYSTEM CLIENT SUPPORTED CONFIGURATIONS ......................................................................................................................................................................... 9
FULL TEXT SEARCH SUPPORTED CONFIGURATIONS ......................................................................................................................................................................... 9
SCREEN READER SUPPORTED CONFIGURATIONS .............................................................................................................................................................................. 9
OTHER PRODUCT COMPATIBILITY SUPPORTED CONFIGURATIONS ................................................................................................................................................. 10
LANGUAGE OFFERINGS .................................................................................................................................................................................................................. 10
REMEDY APPLICATIONS AND PRODUCTS ........................................................................................................................................................................................ 11
COMPARISON OF SUPPORT BETWEEN AR SYSTEM VERSION 7.0.01 AND 7.1.00............................................................................................................................... 14
Revision History
v1.0 Initial Release
v1.0_1 Clarified FTS version support, corrected E-mail Engine version support, clarified Java vendor support.
v1.0_2 Updated Migrator support against AR System 7.1.00, added minimum Java versions, rephrased 32-bit Oracle DB client support on Linux, added
preliminary support for Mac OS X 10.5 and Safari
v1.0_3 Added support declaration for screen readers, removed preliminary note of Safari support (it is now fully supported), corrected Java vendor info
v1.0_4 Added web services note, added reference to CA HP-UX Integrity release.
v1.0_5 Added support for Citrix 4.0 and 4.5 (Windows), bumped support policy up to be header 2
v1.0_6 Added official support for HP-UX Itanium (native)
v1.0_7 Clarified browser support for JAWS,
BMC Remedy AR System 7.1.00 Compatibility Matrix
Introduction
The BMC Remedy AR System 7.1.00 Compatibility Matrix is broken down into 6 areas:
AR System Server
AR System Mid-Tier
AR System Clients
AR System Full Text Search
Compatibility with other products
Comparison of support between versions
Supported Configurations
Known Issues
Potential Issues
Supported Configurations are those where the configuration is expected to work properly based on design, testing or general understanding of
the interaction between products. For supported configurations, BMC Customer Support will work with customers on an issue involving the
configuration until either the issue is resolved or a defect / enhancement is logged.
Configurations not listed may still operate properly with AR System and thus customers may choose to run AR System in a configuration not
listed as supported. Such configurations would be considered as “unconfirmed”. BMC Remedy will accept issues reported in unconfirmed
configurations but we reserve the right to request customer assistance in problem determination, including recreating the problem on a supported
configuration. Reported defects either found to be unique to an unconfirmed configuration or not reproducible within a supported environment will
be addressed at the discretion of BMC Remedy. Defects requiring time and resources beyond commercially reasonable effort may not be
addressed. If a configuration is found to be incompatible with AR System or ITSM applications, support for that configuration will be specifically
documented as not supported (or unsupported – c.f. Known Issues below).
The Known Issues section documents any known additional requirements or incompatibilities between BMC products and products from other
vendors. This list represents only those situations that BMC has encountered or researched and may not represent an exhaustive list.
The Potential Issues section document issues of supportability or incompatibility between BMC products and products from other vendors that
are for informational purposes only. Final word on these statements would need to be stated in documentation from the other vendor.
Support Policy for later versions of vendor products released after AR System 7.1.00
It is expected that a vendor will retain full backwards compatibility with existing major or minor versions of an operating system when releasing
maintenance releases, service packs, patches, updates or other similar level of changes. Unless otherwise stipulated by written communication
from BMC Software, such maintenance level changes are by default supported and do not require further certification from BMC.
In the case of major and minor releases, unless otherwise stipulated by written communication from BMC Software, the goal is to provide support
for new major or minor version changes in the next available version of BMC Remedy products after the vendor makes their release generally
available. However, major architectural changes may take longer to tolerate and exploit and other business or technical reasons may require a
different release timeframe. At BMC’s discretion, new major or minor versions may be also added to the compatibility matrix between releases –
either through certification by BMC or through the release of an AR System patch.
BMC Remedy AR System 7.1.00 Compatibility Matrix
For information on support of virtual environments, Refer to the BMC Remedy Virtual Environment Support Statement of Direction found on
http://www.bmc.com/support in the documentation area for AR System.
BMC Remedy AR System 7.1.00 Compatibility Matrix
Java Support
AR System (Server and Mid-Tier) 7.1.00 requires Java 5.0 and supports that version or higher. Supported Vendors are:
Note: Sun Microsystems Refers to Java 1.5 as "5.0" and 1.6 as “6.0”. See http://java.sun.com/j2se/j2se-namechange.html for more details.
BMC Remedy AR System 7.1.00 Compatibility Matrix
The following additional Web / Application Servers and Servlet Engines are supported
HP-UX 11iv2, 11iv3 Sun Java System Web Server 6.1, 7.0 Sun Java Web Server Servlet Engine 6.1, 7.0
(Itanium)
IBM WebSphere 6.1 IBM WebSphere Servlet Engine 6.1
Red Hat Enterprise Linux 4, 5 (32 or x64) Oracle AS 10gR3 Oracle AS Servlet Engine 10gR3
Windows 2000, 2003 (32 or x64), XP (32 only) Internet Explorer 6 or higher
Firefox 2.0 or higher
Operating System
Windows 2000 SP4, 2003 (32 bit only)
HP-UX 11iv2 (PA-RISC only)
Solaris 9, 10
IBM AIX 5L 5.2, 5.3
Red Hat Enterprise Linux 4 (32-bit only)
Language Offerings
Localization (L10N): AR System end user interfaces are localized into
English Italian Simplified Chinese
French Spanish Russian
German Japanese Korean
1. It is strongly recommended that all users on a single AR Server use the same Remedy Administrator version.
2. AR System servers co-located on the same machine must be the same version.
3. Running Remedy 6.0.01 Migrator with AR System 6.3 or later requires Patch 1356 for Migrator
4. Remedy Developer Plus must be at patch level 1492 for compatibility with AR System 6.3 or above
5. A minimum of AR System 7.0.00 Patch 001 is recommended for use with ITSM 7.0.00 applications
6. A minimum of AR System 7.0.01 is required for use with ITSM 7.0.01 or ITSM 7.0.02 applications
7. A minimum of AR System 7.0.00 patch 002 is required for CMDB 2.0
BMC Remedy AR System 7.1.00 Compatibility Matrix
7.0.01 7.1.00
Operating Systems
Windows 2000, 2003 (32 or x64), XP (32 only) Windows 2000, 2003 (32 or x64), XP (32 only)
HP-UX 11iv1, 11iv2 HP-UX 11iv2, 11iv3
Solaris 9, 10 Solaris 9, 10
IBM AIX 5L 5.2, 5.3 IBM AIX 5L 5.2, 5.3
Red Hat Enterprise Linux 3, 4 (32 or x64) Red Hat Enterprise Linux 4 (32 or x64), 5 (32 or x64)
Novell SuSE Linux 9 Novell SuSE Linux 9, 10 (32 or x64)
Windows Vista, XP (client only) Windows Vista, XP (client only)
Databases
Microsoft SQL Server 2000, 2005 (32 or 64-bit) Microsoft SQL Server 2000, 2005 (32 or 64-bit)
Oracle 9i, 10g Oracle 9i, 10g
IBM DB2 8.1, 8.2 IBM DB2 8.2.2, 9.1
Sybase ASE 12.5.3, 15 Sybase ASE 12.5.3, 15
Informix Dynamic Server 10 Informix Dynamic Server 10
Web Servers
Apache 2.0.x Apache 2.0.x, 2.2.x
Tomcat 5.0.x, 5.5.x Tomcat 5.0.x, 5.5.x
JBoss 3.2.4+, 4.0.2+ JBoss 3.2.4+, 4.0.2+
BEA WebLogic 8.1, 9.0 BEA WebLogic 9.1, 9.2
Microsoft IIS 6.0 Microsoft IIS 6.0
IBM WebSphere 5.1.1, 6.0 IBM WebSphere 6.1
Oracle AS 10gR1, 10gR2 Oracle AS 10gR3
Sun Java System Web Server 6.1 Sun Java System Web Server 6.1, 7.0
Servlet Engines
ServletExec 5.0 ServletExec 5.0
In addition, Java vendor support for Linux was changed from IBM to Sun.