RAFAEL I.

DELGADO
15579 Agate Drive
Fontana, CA 92337
909-822-4932
Rafael_501@hotmail.com
SUMMARY
Information Technology Specialist with experience in post-sales system implement
ation.
15 years of experience in the financial, pharmaceutical, manufacturing, and gove
rnment sectors. Proven abilities to plan, design, and implement IT hardware and
software business solutions that support new applications and processes. Consist
ently recognized for participating in service readiness and delivery of system d
esign, deployment, troubleshooting, problem resolution, user training and suppor
t of customer’s IT infrastructure.
Hardware: IBM X3 architecture servers; x3950, x3850, x3650
IBM Blade Center model H, T and Enterprise with option modules
IBM Blade Servers model HS20, HS21, HS40 and HS41
IBM DS4000 mid-range TotalStorage subsystem and expansion units
HP Blade System c-Class 7000, BL460c and BL480c blade servers,
HP Virtual Connect Technology
HP Enterprise Virtual Arrays EVAs
SAN Fabric switches; Brocade, McData, StorageWorks
Ultrium LTO tape libraries; 4560 SLX, TS3310, MSL6000
Software: Microsoft Windows 2003, 2000, XP Professional
Microsoft Exchange 2000, MS Project 2002, MS Office 2003
VMware ESX server 3
IBM Director Version 4.x and 5.x system management
DS4000 Storage Manager Version 8.x and 9.x
HP CommandView 6.x
QLogic SAN Surfer, Emulex HBAnywhere.
PROFESSIONAL EXPERIENCE
Sarcom Inc., Irvine, California 2007- Pr
esent
Systems Engineer, Professional Services Organization.
Plans and executes the integration of HP c-Class Blade systems using virtual con
nect communication and control architecture into customer’s environments. Participat
es on customer’s IT staff technical training sessions and identifies new opportuniti
es.
• Resolved datacenter difficulties related to density and complexity by configurin
g a server-edge LAN and SAN I/O virtualization.
• Helped to increase the efficiency and productivity of network and SAN administra
tors by reducing the time and effort associated with moving, adding, or replacin
g servers.
IBM Global Technical Services, Los Angeles, California 1999 - 2007
IT Specialist, Systems Sales Implementation Services (2004 – 2007)
Performed Senior IT Specialist functions, executed multiple post-sales configura
tion and integration of IBM System X, Blade Centers, linear tape libraries and s
torage area networks SANs for new and existing customers. Reported to group’s Princi
pal.
• Reduced overall project cost by 25% during a three phase infrastructure migratio
n for a city municipality by completing hardware installation one week ahead of
schedule.
• Designed an infrastructure upgrade solution (software and hardware) for a large
school district in New Mexico, integrating 32 schools campuses onto one network
operation center (NOC) at the district office.
• Increased quality of service and reduced total cost of ownership though a server
consolidation/OS migration project at the Los Angeles World Airports by provisi
oning SAN storage for 64 blade Windows 2003 servers, enabling hosts and SAN for
clusters fail-over, remote replication and boot from SAN configuration.
IT Specialist, Microsoft Technology Practice (1999 – 2004)
Collaborated on multiple OS migration and workstations deployments. Teamed up wi
th IT specialists and business partners on engagements nationwide.
• Ensured client’s compliance with U.S. Federal Drug Administration by performing Win
ows NT Dell/Compaq servers retrofit for a large consumer products and drug manuf
acturing company.
• Outsourced to a large bank in New York to implement a business critical applicat
ion, DES-encrypted, using SQL Anywhere SyBase database servers on Windows and No
vell networks. During the 3 years duration of the engagement, maintained a high
level of interaction and communication with upper management of large financial
companies based in the United States, Canada and Mexico.
Technology Service Solutions, Costa Mesa, California 1995 – 1999
Customer Engineer, Network Group
Provide technical support to customer’s local and wide area networks and associated
peripherals.
• Maintained 99% system uptime while performing Windows NT/2000 network system adm
inistration functions for a workers’ compensation insurance company.
• Decreased call queue waiting time by 50% for school teachers contacting IBM help
desk center. Provided expert advice as Level 2 support specialist on an educat
ional software package running school’s Novell networks.
EDUCATION
B.S., Computer Engineering, University of La Verne, California. (candidate)
A.S., Electronic Technology, Pasadena City College, California.
PROFESSIONAL DEVELOPMENT
VMware Certified Professional 3.x (VCP)
Microsoft Certified System Engineer (MCSE)
Certified Novell Engineer (CNE)
IBM Certified Specialist, System x
IBM Certified System Expert, BladeCenter V4
IBM Certified System Expert High Performance Servers V4
HP Accredited Integration Specialist (AIS), BladeSystem 2007
HP Accredited Systems Engineer (ASE), BladeSystem 2007
Acronis Certified Engineer
Emulex Technical Expert
IBM TotalStorage mid-range Disk System
IBM EXAct High Performance Technical Training
IBM xSeries System Management
Professional Consulting Workshop PCW.