PROFILE

A results-oriented Multilingual Professional who possesses well over 15 years of

proven success in assisting organizations achieving their Global Business Devel
opment goals. Proven to be :
1 Effective in providing comprehensive solutions and direction in cross-cultural
/ functional & virtual environments through written proposals and oral presentat
ions.
2 Adept in planning and implementation of Global Operations & Logistics, Project
Management, Trade show, Events & Meetings, Client Management, L10n/G11n & T9n,
Import/ Export programs.
3 Proven experience in managing outsourced of contracted activities, reviewing r
equests for bids, contract negotiations, evaluation procedures, and serving as l
iaisons between subcontractors and organizations.
4 Effective in developing, working and maintaining positive cooperative business
relationships with customer's key personnel and other diverse/ cross-cultural p
opulations to achieve objectives relevant to projects.
5 Proven experience in dealing with Global Key Clients and delivering successful
projects both domestically and abroad.
6 Languages: English, Portuguese, Spanish, French, German and Italian. Learning
Polish.
7 Accomplished in excelling in all matters Global, whether it is a start up or w
ell seasoned, small, medium or large size company....
AREAS OF EXPERTISE
* Translation & Interpretation, L10n & G11n Project Management
* Global Business Solutions & Global Operations/ Logistics, Import/Export
* Global Events, Meetings & Tradeshows Mgt & Corporate Travel Arrangements
* Cross Cultural Communications, Client Management & Relations
PROFESSIONAL EXPERIENCE
Global Consulting Services 2004 - Present
Freelance Consultant
Provide business support solutions in the areas of business development, operati
ons & logistics, project management, L10n, G11n, T9n, interpretation, marketing,
travel, sales, import/export & market research assisting companies meeting thei
r objectives.
1 - Manage project schedules and deliverables (planning, execution, tracking, d
elivery and closure). Assist Team activities, establishing task priorities, sche
duling and tracking work assignments, providing guidance, and ensuring the avail
ability of resources.
2 - Communicate status, issues & risks. Identify challenges and propose solutio
ns.
3 - Develop and implement technical project management tools such as plans, sch
edules, tasks responsibility, progress and results.
4 - Development of training materials and technical manuals. As well as develop
ment of proposals that include documentation for estimates.
5 - Develop and maintain effective communications with/ within departments, ven
dors, and distributors to ensure adherence to quality standards and product rele
ase schedules, while meeting customer requirements.
6- Develop an understanding of customer's needs, and take actions to ensure tha
t such needs are met.
7 - Manage and track financial deliverables/ budgets
8 - Test and refine procedures, implement activities suited to customer project
s, for both abroad and domestic projects
9 - Manage all aspects of going Global: Import/Export guidelines/ documentation
/ regulations, Brokers, US Harmonized Tariffs, Ports of Entry, ISO Codes, Shippi
ng (Land, air and rail carriers), Market research, Product Development & Packagi
ng requirements, Country trade agreements, Quotas, Legal considerations (Joint v
entures), etc...
Partial list of Clients:
BIOPHARMA CONSULTING - NC, USA
Project management functions for L10n, Translation, Sales and Marketing projects
across BioPharma and its clients. Maintained a good knowledge and overview of T
ranslation/ L10n project, issues, and ongoing activity for a 25+ languages Clini
cal trial project to be delivered around the world.
GlobaleProcure - NJ, USA
Managed their L10n, G11n, Translation & Interpretation needs: User Manual, Websi
te Contents and Consecutive phone interpreting across GlobaleProcure and its pot
ential clients in Brazil. Took responsibility for personal development by workin
g closely with Account Manager. Demonstrated rapid learning and became more auto
nomous with experience gained. Worked cross-functionally and culturally with vir
tual team members in offices in US (out of state - NJ), India and Europe. Ensure
d that new accounts were added to existing portfolio, increasing their revenue b
y 15%.
IMPACT UNLIMITED GmbH - Zurich, Switzerland/ New York, USA
Website translation for Globalization. Worked cross-functionally and culturally
with virtual team members in offices in US and Europe. Added exposure in Europea
n markets, translated into new accounts added to existing portfolio and assisted
in market diversification.
FIRST HORIZON HOME MORTGAGE - NC, USA
Assisted loan managers in the Development & L10n of market outreach, methodology
and tools to reach prospective Spanish-speaking buyers in the Raleigh-Durham ar
ea and laid groundwork for staff to network with key influential leaders in the
Hispanic community. Translated & Interpreted from Spanish/ French into English.
Worked cross-functionally with virtual team members from various US offices. New
accounts were added to existing portfolio, increasing their revenue in 35%.
PORFITEC CORPORATION - Hamburg, Germany
Translated & Localized complex business documents, product specs, general corres
pondence from German & Portuguese into English, for a German Import/Export Compa
ny. Managed Import/ Export (Europe, Africa & US) guidelines/ documentation/ regu
lations, US Harmonized Tariffs, Ports of Entry, ISO Codes, Shipping (Land, air a
nd rail carriers), Market research, Product Development & Packaging requirements
, Country trade agreements, Quotas, Legal considerations (Joint ventures) etc...
Worked cross-functionally and culturally with virtual clients and suppliers, loc
ated in Europe and Africa.
EINSTEIN HOTEL - Zurich, Switzerland
Increased market-reach for a prestigious 4-star property in Zurich, Switzerland,
by translating & localizing all the existing marketing materials, plus website
contents, from German into English. Worked cross-functionally and culturally wit
h virtual team members in Switzerland. Increased their revenue by 25%.
BRITISH BROADCASTING CORPORATION - London, UK
Localized translation of an English grammar text into Portuguese, for an educati
onal television program broadcast in the United Kingdom by the BBC. Translation
of the text enabled the impoverished non-English speaking Portuguese communities
to learn English.
IMPACT UNLIMITED, INC., New Jersey 2000-2003
Global Account Specialist
Assisted in the expansion of the global presence of the Int'l division of this $
48.M provider of integrated meetings, events, tradeshows and marketing solutions
. Provided support services to Int'l team, VP of Global Business Development and
VP of Global Logistics, as well as to various worldwide partners. Played a key
role in cross-cultural Translations & Interpretation, L10n Project Management, C
orporate Travel Management, G10n & Communications for clients, partners, supplie
rs and staff. The "TO GO" person for all Global related issues. Established posi
tive relationships with clients, suppliers and project teams in North & South Am
erica, Europe, Asia, Australia and Tahiti.
1 Coordinated and supervised the planning and logistics of numerous large-scale
domestic and Int'l meetings, conferences, events and tradeshows for clients comp
anies in the pharmaceutical, telecommunications and textile industries. Managed
multiple tasks simultaneously, met strict deadlines and negotiated details, purc
hases and costs to maximize budgets. Provided both technical and non-technical s
upport to clients in a variety of services
2 Demonstrated Int'l savvy by embracing cultural diversity and exceeded client's
expectations when managing multiple labor crews' onsite for the simultaneous co
nstruction and delivery of 6 separate exhibits at a large tradeshow in Sao Paulo
, Brazil. Reduced overall costs by 15%.
3 Analyzed needs and coordinated all logistics, vendors, services, housing, tran
sportation and entertainment for a contingent of 30 staff and 6 key clients exhi
biting at and attending one of the largest tradeshows in Switzerland. Negotiated
effectively and reduced overall costs by 20%.
4 Project managed L10n/ G11n efforts while working cross-functionally with in ho
use and virtual team members (Int'l, Meetings & Events, Graphics, Architects, De
signers, Engineers, Sales departments, etc...), and cross culturally with client
s, suppliers and Int'l project team members in North, South & Central America, E
urope, Asia, Australia and Tahiti.
5 Coordinated corporate Int'l travel (Passport, Visa, Hotel, Transportation, etc
) to all 5 continents for diverse nationality employees. Worked directly with th
e VP of Global Business Development. Reviewed/ pre-screened & pre-approved all t
ravel requests, Int'l cell phone usage, Int'l expense reports. Interfaced with P
urchasing, Accounting and other departments on travel related matters. The "go t
o" person for all Global travel related questions. Reduced overall costs by 20%.
6 Translated, Localized & Interpreted from Portuguese, Spanish, French, German a
nd Italian into English. And from English into Portuguese, Spanish, French and G
erman. (User Manuals; Business, Legal, Corporate and internal documentation, tec
hnical product specs, graphics, proposals, marketing materials, contracts, RFP,
Project specifications, websites, meeting minutes, financial reports, etc...)
BEMSECA - COMERCIO DE BACALHAU, S.A.- Aveiro,Portugal 1998 - 1999
International Business Executive Assistant
Assisted CEO & Chairman of this 20.M large frozen food import/export business by
managing all Global Sales, Marketing, Operations & Import/ Export needs. Respon
sible for the high volume of Domestic and Int'l documentation fulfillment requir
ed by the Ministry of Agriculture and Customs Bureau. Support the development of
training materials and technical manuals. Provided Translation/ Interpretation,
L10n of all sales, marketing, technical, legal documentation, as well as all co
rporate affairs issues. Including overall G10n efforts (Packaging, Labeling spec
ifications, etc...). Worked cross culturally with clients and suppliers througho
ut Europe (Western & Eastern) and Canada.
NOVAGRES - INDUSTRIA CERAMICA S.A.- Aveiro,Portugal 1997
Commercial Business Associate
Served as the liaison between the sales and shipping departments of this 45.M ma
nufacturer of industrial and residential tile. Recognized by clients and managem
ent for customer service excellence. Worked cross-culturally with team members i
n offices throughout Europe (Western & Eastern), Canada and the US.
MARACENTRO CORPORATION - Aveiro, Portugal 1996
Business Assistant
Implemented new standard operating procedures and strategies for domestic and In
t'l business for this 1.M Commercial Oil distributor. Researched new business op
portunities and monitored the marketplace to preserve the company's competitive
advantage within the industry. Managed a comprehensive tradeshow schedule. Manag
ed Translation & L10n of all marketing brochures and products specs from Spanish
into Portuguese. Including overall G11n efforts (Packaging, Labeling specificat
ions, etc...). Worked cross culturally with team members in offices in Europe (W
estern & Eastern) and South America.
EDUCATION
Currently Enrolled: Executive Certification in Web Globalization Management - St
. Louis University (Online Course)
2009 Certification: Localization & Localization Project Management - Chico Unive
rsity
2005 Certification: Import/Export basics
1998 Professional Courses: Strategic Planning and Management.
1996 B.A.: Business Administration & Foreign Languages: ISCAP, Portugal.
Language Proficiency:
English: Fluent -Spoken/Written/Read
Portuguese: Fluent -Spoken/Written/Read
Spanish: Fluent - Spoken/Read; Proficient - Written
French: Proficient -Spoken/Read
German: Standard - Spoken/Read
Italian: Basic - Read; Standard- Spoken
Polish: Learning
Computer Proficiency: Microsoft XP Professional Suite/ Windows Vista, PowerPoint
, Publisher, Adobe Acrobat, Outlook, Palm Pilot, TRADOS, Passolo