Technical Support Accessing Unity Voice Mail Main Menu and Shortcuts

For Cisco Unity Connection support, 1. Call Cisco Unity: Key(s) Action
contact 6HELP, or send an email to:
From your desk phone, dial: 6-823-7373 1 Play new messages
ITServiceDesk@alliancebernstein.com Or 2
Press the 'Messages' button on your phone Send a message
TIP: To set your phone password (PIN), 3 Review old messages
log into the CiscoPCA password page: From outside AllianceBernstein (AB),
dial: 877-209-8669 or 212-823-7373 4 Change setup options
https://vmail- 41
amer.acml.com:8443/ciscopca 2. When calling from another AB phone, Change greetings
or from outside AB, press * as soon 412 Turn on/off alternate greeting
Select Cisco Unity Assistant Password - as Cisco Unity answers.
>Change Phone Password. 423 Choose full or brief menus
3. If prompted to "Enter Your ID," enter your 431
8-digit phone number (no area code, Change phone password
Cisco Unity just 6+your phone number; for example 432 Change recorded name
Menu Shortcuts 6-969-1000, then press #

Americas Guide 4. Enter your numeric Unity PIN, then press #

Cisco, Cisco Unity, Cisco Systems, and the
Cisco Systems logo are registered trademarks
or trademarks of Cisco Systems, Inc. and/or This card lists the most frequently
its affiliates in the United States and certain used Cisco Unity Connection menus Forgot Your PIN?
other countries. All other trademarks mentioned and shortcut keys for managing
in this document or Website are the property messages and user settings by phone. 1. With your AB Windows credentials, log into: https://vmail-amer.acml.com:8443/ciscopca
of their respective owners. The use of the word
partner does not imply a partnership relationship 2. Select 'Cisco Unity Assistant' > 'Passwords' > 'Change Phone Password'
between Cisco and any other company. (0705R)
Copyright © 2010 Cisco System, Inc. All rights
reserved.
During Message Menu After Message Menu Entering Recipients Send Message Menu
While listening to a message, press: After listening to a message, press: To change entry mode, press: After addressing and recording, press:
Key(s) Action Key(s) Action Key(s) Action Key(s) Action

1 Repeat message 1 Repeat message ## Switch between addressing a 1 Mark urgent

2 15 message by name and 2
Save Play message properties addressing by extension Request return receipt
3 Delete 2 Save 3 Mark private
64 Slow playback 3 Delete Selecting Recipients 4 Request future delivery
65 Change volume 4 Reply To select recipients from a list, press: 5 Review recording
66 42 Key(s) Action 6
Fast playback Reply to all Rerecord
7 Rewind 44 Call the sender 0 Help 7 Add to recording
8 Pause/Resume 5 Forward message 1 Repeat name 91 Add a recipient
9 Fast-forward 6 Save as new 7 Previous name 92 Play all recipients (and delete
7 77 recipients)
Rewind First name in list
* Cancel message
# Save as is 9 Next name
# Send message
99 Last name in list
# Select name
* Exit list