Week 1
1) Weekly Review File
2) Previous week Minutes of Meeting
3) Project Tracker File
4) Comp-off status
5) IDP Review
6) 1-1 Plan
7) Aspire VS Actual
8) Any discussion points
Week 2
1) Weekly Review File
2) Previous week Minutes of Meeting
3) PMS and OPIP Overview
4) Monthly Achievements and Awards
5) CAPA Sheet Review
6) Any discussion points
Week 3
1) Weekly Review File
2) Previous week Minutes of Meeting
3) Project Tracker File
4) Aspire VS Actual
5) Financial of previous month
6) Any discussion points
Week 4
1) Weekly Review File
2) Previous week Minutes of Meeting
3) Aspire VS Actual
4) Project Presentation (Managers to take turn)
5) CAPA Sheet Review
6) Any discussion points
take turn)
Process KES-CLIC
Month Mar
Year 2011

Color Monthly
SLA Metrics GBS Target Customer Target Coding Performance
Productive HC Aspire Target HC 13
Volume - Projects(based Average Expected
on CCCD) Volume 71
TAT 100% 100%
Call Fix TAT 100% 100%
No. of Pre-release calls Pre Release Target 24 5
No. of Post-release calls Post Release Target 8 2
KE Available Hours 656
Project - Estimated Hours 578
Project - Actual Hours 552
Support Week Hrs 40
Utilization % 80% 90%
Schedule Variance 0 0 0
Effort Variance <= - 5% <= - 5% -4.71%

Color Monthly
Error Analysis GBS Target Customer Target Coding Performance
Pre-release calls 24 NA 5
Analysis Phase 1
Design Phase 0
Develop 2
Unit Testing 2
Code Review 0
Post-release calls 8 2
Analysis Phase 2
Design Phase 0
Develop 0
Unit Testing 0
Code Review 0

Color Monthly
Sub Group Metrics GBS Target Coding Performance
No. of Exception Requests 100% 0
Late Exception Requests 100% 0
Backlog Calls 0 0

Color Monthly
Other Informations GBS Target Coding Performance
Internal CAPA Completion 100%
External CAPA Completion 100%
One-One Status 0|6|7|0
Absentism %
Planned Leaves 7%
Unplanned Leaves 0%
Escalations 0
Attrition (Regular) 20%
Attrition (K Attrition) 10%
New Hires

Regular Operational Color

Stuff Status (Yes or No) Coding
PMS Published Yes
Checkpoint meeting No
Account Review Slides Yes
SO Tool Updation NA

Legend
Red - Performance below target, at or below Re
Yellow - Performance below target, falls in defined
Green - Performance at or exceeding targ
No Volumes
 Comments
Week 1Week 2Week 3 Week 4Week 5
11 11

28 43
100% 100%
100% 100%
2 3
1 1
232 424
208 370
195 357
20 20
93% 89%
0 0
-6.67% -3.64%

Week 1 Week 2 Week 4 Comments

Week 3 Week 3
2 3
0 1
0 0
1 1
1 1
0 0
1 1
1 1
0 0
0 0
0 0
0 0

Week 1 Week 2 Week 3 Week 4 Week 5 Comments

1005(1) 100%(4)
0 0
0 0

Week 1 Week 2 Week 5 Comments

Week 3 Week 4
100% 100%
 100% 100%
0 6

11
41

Comments

will be scheduled for 21st(Monday)

arget, at or below Red range

get, falls in defined Yellow range
at or exceeding target
Yes Clic
No Watson

IPC

QA
Support
Jan
Feb

Mar

Apr
May
Jun
Jul
Oct

Nov
Dec
Process Watson
Month Mar
Year 2011

Custome Color Monthly

SLA Metrics GBS Target r Target Coding Performance Week 1
Productive HC Aspire Target HC 70 14
Volume - Projects(based on Average Expected
WCCD) Volume 159 14
Diif Count Number of diffs 2430 556
TAT 100% 100% 100%
Call Fix TAT 100% 100% 100%
No. of Pre-release calls Pre Release Target 4 70
Int Post-release calls
No. of Internal Post-release calls 4 00
No. of Post-release calls Post Release Target 1 30
KE Available Hours 1952 260
Project - Estimated Hours 880 130
Project - Actual Hours 854 128
Support Week Actual Hrs 693 110.00
Utilization % 80% 82% 92%
Schedule Variance 0 0 00
Effort Variance <= - 10% <= - 10% -3% -2%

Custome Color Monthly

Error Analysis GBS Target r Target Coding Performance Week 1
Pre-release calls NA 70
Analysis Phase 0
Design Phase 0
Develop 0
Unit Testing 0
Code Review 0
Post-release calls 30
Analysis Phase 0
Design Phase 0
Develop 1
Unit Testing 0
Code Review 0

Color Monthly
Sub Group Metrics GBS Target Coding Performance Week 1
No. of Exception Requests 100% 0
Late Exception Requests 100% 0
Backlog Calls 0 0
 Color Monthly
Other Informations GBS Target Coding Performance Week 1
Internal CAPA Completion 100%
External CAPA Completion 100%
One-One Status 0|6|6|6|0 0
Absentism %
Planned Leaves 7% 6.5
Unplanned Leaves 0% 0
Escalations 0 0
Attrition (Regular) 20% 0
Attrition (K Attrition) 10% 0
New Hires 0

Color
Regular Operational Stuff Status (Yes or No) Coding
PMS Published Yes
Checkpoint Meeting No w
Account Review Slides Yes
SO Tool Updation NA

Legend
Red - Performance below target, at or
Yellow - Performance below target, fa
Green - Performance at or exceeding
No Volumes
Week 2 Week 3 Week 4 Week 5 Comments
14 14 14 14

19 35 48 43
414 181 0 1279
100% 100% 100% 100%
100% 100% 100% 100%
0 1 1 5
0 0 0 0
1 2 0 0
440 428 472 352
215 190 225 120
208 186 217 115
139 131 133 180
80% 75% 76% 85%
0 0 0% 0%
-3% -2% -4% -4%

Week 2 Week 3 Week 4 Week 5 Comments

0 1 1 5

1 2 0 0

Week 2 Week 3 Week 4 Week 5 Comments

0 0 0 0
0 0 0 0
0 0 0
 Week 2 Week 3 Week 4 Week 5 Comments
100% 100% 100% 100%
100% 100% 100% 100%
4 0 0 0

10 10 8 9
0
0
0
0
0

Comments

will be scheduled for Monday 21st

nce below target, at or below Red range

mance below target, falls in defined Yellow range
mance at or exceeding target
Yes Clic Jan
No Watson Feb

IPC Mar

QA Apr

Support May
Jun
Jul
Jul
Oct

Nov
Dec