SyndicateBank

HO:Manipal CO:Bangalore
-1-
SME Charter

SME CHARTER
Charter for Small and Medium Enterprises
(SME)
We have built our reputation as a customer-
centric Bank on a strong foundation of values.
We continually sharpen and hone our skills to
suit your convenience. It is our mission to
ensure that your banking experience with us is
unrivalled in excellence. The Citizens’ Charter
is one more effort for improvement of our
Customer Care measures. It gives you
information on your rights as a customer, the
mechanisms available to you to correct us if
necessary and also on the products and
services offered by us. Our aim is your Delight.
This Charter is our way of stating with
confidence: “Thank you for choosing us. It is
indeed the right choice”
The Charter discusses the facilities available to
the Customers under SME as a whole.
Acknowledgement for receipt of loan application
by branch by affixing date stamp.
Simple loan application form for all credit
facilities to Micro and Small Enterprises and for
Medium Enterprises up to Rs. 2.00 crores along
with checklist as per IBA guidelines
Time Norms for disposal of loan applications:
1. Upto Rs. 25000 2 weeks
2. Over Rs. 25000 &
upto Rs. 5.00 lac 4 weeks
3. Over Rs. 5 lac 8 to 9 weeks

Through the Citizens’ Charter the Bank has No collateral security for advances upto Rs. 5
committed itself to constantly endeavour to lac and accounts to be covered under CGMSE as
cusotmise its initiatives for addressing the per RBI Guidelines.
varying needs of different segments of its vast
customer base. In fulfillment of this Collateral security are also waived for advances
commitment, the Bank has evolved a over Rs. 5 lac upto Rs.100.00 lac for viable
Customer charter for the exclusive use of its projects based on good track record and financial
customers in Small and Medium Enterprises position under CGMSE.
(SME) segment. This Charter provides
details of the special terms and benefits that Composite Loans upto Rs. 100 lac are
the Bank offers to its SME customers. sanctioned to Small Enterprises under single
window scheme.
SME segment consists of THREE major set of
borrowers, viz., Loan quantum: Minimum 20% of projected
annual sales turnover (P.R. Nayak Committee
 Micro Enterprises, with investment in norms) for working capital requirements.
plant and machinery upto Rs. 25 lac under
manufacture sector and upto Rs. 10 lac
under service sector
 Small Enterprises, with investment in
plant and machinery of over Rs. 25.00 lac
to 500 lac under manufacture sector and of
Rs. 10.00 lac to Rs. 200 lac under service
sector ..contd 3
 Medium Enterprises, with an investment
in plant and machinery of over Rs. 500 lac
to 1000 lac under manufacture sector and
over Rs. 200 lac to Rs.500 lac under
service sector.
SyndLaghu Udyami Credit Card : Hassle free Other Schemes/ Facilities for SME Sector
credit for loans upto Rs.10 lac.
1. Credit linked Capital Subsidy Scheme
SyndLaghu Udyami Artisans credit card : for
(CLCSS) for Technology Upgradation of
artisans
Small Scale Industries.
SyndUdyog: A score card based credit product
offering fast track approvals to Small and Medium 2. Technology Upgradation Fund Scheme
enterprises with credit requirement upto Rs. 50 lac (TUFS) for Textile and Jute Industries.
SyndVyapar : Credit requirement of Traders and 3. Prime Minister’s Employment Generation
Entrepreneurs upto Rs. 200 lac. Scheme(PMEGP) for establishment of
SyndSmall Credit: Doorstep Banking Facility to Micro enterprises.
meet credit requirement of entrepreneurs of small
4. SME Units can submit the request for
means.
credit online through the website of the
SyndProtector : Insurance coverage for small
Bank.
entrpreneurs
5. Bank has signed an MOU with SMERA,
Interest Rates*: CRISIL, ICRA, CARE and FITCH, external
Credit Rating Agencies, for providing a
Loan Micro Small Medium platform for our SME clients to secure
Amount Enterprises Enterprises Enterprises rating of their units.
Up to Rs PLR-3.50 to PLR-3.00 to PLR-0.50
50,000 PLR-2.00 PLR-1.50 6. Bank offers concession in rate of
interest, for such of those SME Units,
Above PLR-2.00 PLR-1.50 PLR-0.50 getting themselves rated through external
Rs.50,000 to rating agencies.**
Rs.2.00l lac
7. For loans sanctioned to Micro and Small
PLR-1.00 to PLR-0.50 to PLR to units up to Rs. 100 lac, guarantee is
Above Rs PLR+2.00 PLR+2.00 PLR +3.00 available under Credit Guarantee Fund
Rs.2.00lac
Scheme for Micro Small Enterprises
* Floating rates linked to PLR , Present PLR of the (CGMSE).
bank is 12.00 %
.
** Conditions apply

SyndicateBank
HO:Manipal CO:Bangalore
-3-