focus on every customer

mature best practices

demand high productivity
multiple service offerings
support diverse industries
high availability
multiple languages

… consistently delivered in a manner that has allowed us to exceed our shipping and quality service
level agreements…it has grown our business…” Senior Operations Manager, Telecommunications

“…extremely impressed with the responsiveness of your team. Our largest client expressed a concern
and your team went the extra mile to fix our problem.” Vendor Service Manager, Insurance

Need a better way to support your customers?

Do you need to acquire more customers?
Do you believe low cost and high quality are mutually exclusive?
Take a look at Fusion BPO Services …
ABOUT FUSION
Fusion BPO Services is a market-driven organization with its headquarters
based out of Montreal, Canada. Since 1999, we have been providing
end-to-end business process outsourcing solutions out of ten sites in
Canada, Philippines and India. We position ourselves as an outsourcing
partner that can maximize the investment you put into personal
communications with your customers.
Our mission drives every program that we manage. Our focus is to help
our partners find, acquire and, more importantly, serve and retain their
customers. This can only be achieved by providing you with constant
quality from every member of our team. This is what defines our corporate
culture and insures us of long lasting partnerships.
Every program we serve is important to us, large or small. We service
companies that need as little as 5 agents to as many as 250. Every client
has access to our executive staff. We focus on each transaction, and scale
our staffing upwards or downwards depending on what your present and
short-term requirements are.
Our personalized support includes a wide range of service offerings,
flexible pricing models, and we support many languages.

ABOUT FUSION
OUR SOLUTIONS
Customer Service Contact Creation
Technical Support Abandoned Shopping Cart
Customer Acquisition Quality Monitoring Services
Email Studio Services
Order Processing Reporting Services
Direct Mail Search Engine Optimization
Web Chat Software
Print Order Fulfillment

OUR SOLUTIONS
OUR TECHNOLOGY
Most of our programs are served from more than one country because we
are able to provide a unique blend that effectively utilizes the benefits and
cost-effectiveness of our onshore and offshore facilities. Our onshore,
offshore, and dual-shore solutions provide excellent quality services at
very cost-effective rates.
We are able to achieve this through our robust technology. Every one of
our centers across the world is interconnected from a single, unified
Aspect switching platform. Every program you have can be handled in a
unique way and can take advantage of our intelligent ACD, predictive
outbound dialing, and IVR deployment.
On top of this, every account, large or small, is also backed up by a
completely separate disaster recovery switching platform in case our
primary switch goes down.
Redundant internet and telephony means every program we serve has the
peace of mind that our systems will be up and your customers will be
served. Our data is extremely secure—how else would nearly every bank
in Canada trust their customer data to us!

OUR TECHNOLOGY
OUR EXPERIENCE AND BEST PRACTICES

Fusion BPO Services has a wide range industry expertise including

financial services, insurance, retail, telecommunications, marketing
companies, continuity product support, travel & leisure, and more.
Our best practices are very mature and focus on total quality management.
Our hiring, training, coaching, and our monitoring and quality methods
are all focused to improve your customer’s
experience and maximize your programs success.
When there are problems, we know about it immediately. Our escalation
procedures are effective and managed by our real-time analysts, MIS and
reporting technicians, and other support departments ensure our staff, and
you, are kept up to speed with what is happening with your programs.
Localized account management ensures we truly understand your
business.
Call us today and find out how we can improve your customer interactions
and lower your cost.

Please call 1 866-581-0038

OUR EXPERIENCE AND BEST PRACTICES

CONTACT FUSION

1111 Rue St Urbain

Suite 200 Montreal
Quebec H2Z 1Y6
Canada
contact@fusionbposervices.com
www.fusionbposervices.com

CONTACT FUSION