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Security Checks
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You must start your The purser makes The purser makes Good! You must
pre-departure an announcement an announcement wait until ground
security check staff disembark and
when: you hear the P.A.
from the Purser.
If you find True Well done! Do not
something touch or move
suspicious, your first anything suspicious.
True
reaction should be Infrom your Captain
not to touch or and Senior
move the item. immediately.
During a transit stop Inbound crew Inbound crew Well Done! The
with a change of headcount must
crew, who is be completed prior to
responsible for allowing any ground
carrying out the personnel on board
headcount? by the Inbound crew.
Your pre-departure 8 to 12 8 to 12 Correct! The time
security check will will vary
take approximately depending on the
_________ minutes aircraft type and the
to complete. crew
While conducting Checking their Checking their Great! Pursers
the preflight designated check designated check have their own
security checks, the areas and areas and areas of responsibility
Purser is responsible monitoring the monitoring the and a duty to monitor
for? cabin crew cabin crew the crew carrying out
their security checks.

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Disruptive Passengers print
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Which technique assists Listen, Listen, Very good! By asking
you in conflict Empathise, Empathise, open questions we
management? Ask open Ask open encourage the passenger to
questions, questions, discuss the problem which
Paraphrase Paraphrase often diffuses the situation.
An intoxicated passenger False Good! Not all
must always be passengers who are
considered as a intoxicated become
False
disruptive passenger. disruptive. However, you
need to monitor intoxicated
passengers closely.
Where is the restraint kit Flight deck Flight deck Correct! The restraint
kept? kit is kept in the flight
deck as you need the
permission of the Captain
to restrain a passenger.
If all attempts at conflict True Well done! Whilst giving
management fail, you a formal warning to the
must give a formal passenger in the persence
warning to the of other passengers, you
True
passenger, with a loud must use a loud and
and assertive voice, in assertive voice.
front of other
passengers.
You have a situation No No Correct! Do not ask a
where a disruptive friend or relative of a
passenger is to be disruptive passenger to
physically restrained. In help in restraining him. You
addition to fellow crew may ask other Able Bodied
members, can you ask a Passengers such as police
relative of the disruptive and security officers and
passenger to help you in others who are physically
restraining him? capable.
Which of the following Damaging the Damaging the Correct! A passenger
behaviours would be tray table and tray table and that complains is a
considered disruptive? smoking in smoking in dissatisfied passenger and
the aircraft the aircraft not a disruptive one.
However, he may become
disruptive should his
problem not be dealt with
appropriately. Passengers
asking for additional meal
or drink are not disruptive.
For which of the Physically Physically Correct! While all
following disruptive assaulting assaulting behaviours are
behaviour would you someone someone unpleasant only punching
restrain a passenger? and kicking are
endangering.
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Sabotage
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If a crew member Report it Report it Absolutely right! Do
hears a passenger immediately to immediately to not attempt to
saying there is a your Purser and your Purser and assess or decide
bomb on board, Captain Captain anything. Take it
what should their seriously and report it.
immediate response
be?
What is a Red A specific and A specific and Right! A Red
Warning? credible bomb credible bomb Warning is a bomb
threat threat threat which has been
assessed to be
potentially real.
A suspicious device False Correct! Time
will always be permitting and if the
moved to the LRBL. Captain decides to do so
False after being advised by
the experts, the device
will be moved to the
LRBL.
What is the correct Do not touch or Do not touch or Right! You should
action on initially move or leave move or leave never touch or move
finding a suspicious the area the area a suspicious device. Do
device? unattended unattended not leave the device
unattanded.
Which of the Disarm the door, Disarm the door, Right! Door should
following move loose move loose be disarmed, and
precautions should equipment away equipment away anything hazardous
be taken when a and relocate and relocate should be moved away.
suspicious device is passengers passengers Passenger and crew
moved to the LRBL? should be relocated as
far away as possible.
What items should Cushions, Cushions, Good! A bomb
be used to prepare adhesive tape adhesive tape blanket is prepared
a bomb blanket? and plastic bags and plastic bags using the following
items: pillows and
cushions, adhesive tape
and plastic and wet
blankets and non
flammable liquids.

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Hijacking print
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Answer Answer
In aviation, The unlawful The unlawful Correct! Hijacking is the
hijacking refers to: seizure of seizure of unlawful seizure of an aircraft.
an aircraft an aircraft
During a hijack, at True Correct! The hijacker shall not
no time shall the be given access to the flight
hijacker be given True deck at any time.
access to the flight
deck.
The Custodial Phase False Correct! The Custodial Phase
is the first phase of can last for an indefinite period
False
a hijack. of time, hours, days or even
weeks.
The type of London London Correct! Arguing with the
behaviour Syndrome Syndrome hijackers, for example, on
associated with political or religious grounds, will
arguing with only make them more aggressive.
hijackers and not It may give the hijackers an
complying with their excuse to show everyone that they
demands is referred are in control by making an
to as: example of one of the hostages
who is not complying with their
instructions.
What is an Storming Storming Good! Storming is an
aggressive assault aggressive assault on an
on an aircraft by aircraft by Special Forces.
Special Forces
known as?
During the Remain Remain Well done! During the
Intimidation Phase calm, calm, Intimidation phase, the
of a hijack, the comply and comply and hijackers are likely to be
cabin crew should? co-operate co-operate aggressive and unpredictable.
Therefore, you must remain calm,
comply and cooperate.

Medical Course ’

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Heart Disorders
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All the following A normal heart A normal heart Excellent! A normal
statements are has a quivering has a quivering heart has a steady
about the heart. action. action. heart beat and rhythm,
Identify the incorrect and a regular electrical
statement. impulse pattern.
A lady with a past Nausea and Nausea and Very good. In a
history of Heart vomiting.; vomiting.; Heart Attack, the
Attack has casualty is likely to
complained of a Rapid weak, Rapid weak, remain conscious and
persistent and irregular pulse.; irregular pulse.; show signs of breathing.
crushing chest pain.
What other signs Sweating, cold Sweating, cold
and symptoms may clammy skin. clammy skin.
she experience?
Select from the
following options.
A male casualty Give him Give him Well done! Panadol
complains of chest Oxygen.; Oxygen.; is not advised for
pain and difficulty in Angina Attack. An
breathing. His lips Make him sit Make him sit Angina Attack casualty
are pale and blue upright upright needs to rest. Oxygen
and he has a history supported by supported by should be given. If the
of Angina. What will pillows and pillows and pain persists for longer
you do? Select the advise him to advise him to than 15 minutes, it
correct options. rest.; rest.; should be treated as a
suspected Heart Attack.
Seek medical Seek medical
assistance if the assistance if the
chest pain chest pain
persists for persists for
longer than 15 longer than 15
minutes after minutes after
medication. medication.
A lady has a Cardiac No signs of No signs of Well done! In a
Arrest. What signs breathing.; breathing.; Cardiac Arrest
will you notice? situation, the casualty
Select the correct Lack of response Lack of response will be unconscious and
options. from the from the unresponsive, and there
casualty.; casualty.; will be no signs of
breathing.
Unconscious. Unconscious.
The Defibrillator will Flat Line rhythm Flat Line rhythm Very good! The
advise you to deliver Defibrillator will not
shock for all of the advise you to deliver a
following rhythms shock to a flat line
except one. Which is rhythm as it is not
that rhythm? Select shockable.
the correct option.

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Cardiac Arrest Situation
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Which of the Early Access, Early Access, Correct. The Chain of
following is the Early CPR, Early Early CPR, Early Survival is made up of
accurate Defibrillation, Defibrillation, these four links: Early
description of the and Early and Early Access to professional
Chain of Survival? Advanced Advanced medical help, Early CPR,
Select the correct Cardiac Life Cardiac Life Early Defibrillation, and
option. Support Support Early Advanced Cardiac
Life Support.
During your initial 10 seconds 10 seconds Very good! 10 seconds
assessment of a is the recommended
collapsed casualty, time for checking for signs
how long must of breathing.
you check for
signs of
breathing? Select
the correct option.
When should you When the When the That is correct. Initial
give initial rescue casualty shows casualty shows rescue breaths can be
breaths? Select no signs of no signs of given only when the
the correct option. breathing and breathing and airway of the casualty is
you have opened you have opened open, and when the
the airway. the airway. casualty is not breathing.
While giving the Re-tilt the head Re-tilt the head Well done! If the chest
first initial breath to open the to open the fails to rise after the
to a casualty who airway and try airway and try first initial breath, re-tilt
is not breathing, again. again. the head and try again.
the chest fails to
rise. What will you
do as the next
step? Select the
correct option.
Why is it It helps to It helps to Good. The casualty is
important to place maintain an open maintain an open placed in the recovery
a casualty in the airway and airway and position once he shows
recovery position? prevent the prevent the signs of breathing after
Select the correct inhalation of inhalation of CPR/Defibrillation. This
option. fluids, vomit and fluids, vomit and position keeps the airway
saliva. saliva. open and prevents further
obstruction.