Warren W.

Mak, MS
7709 4th Avenue #D2
Brooklyn, NY
Telephone: 646-807-8882
warrenmak5@gmail.com
PROFESSIONAL EXPERIENCES
NewYork-Presbyterian Hospitals
Clinical Systems Manager New York, NY (1/08- Present)
• Co-chair Steering Committee with clinical leadership to identify and evaluate cl
inical application solutions for New York Presbyterian Health System
• Manage complex multi-facility development and implementation of EMR application
across all 5 New York Presbyterian hospitals consisting of 2000 beds and over 5,
000 clinical users.
• Responsible for presenting to IT and Clinical leadership on all project scopes a
nd milestones
• Successfully managed the implementation and activation of 2 hospitals and numero
us multi-campus service lines on CPOE
• Leading the overall IT strategic plan and implementation across all of the nursi
ng and ancillary service lines such as Labor&Delivery, Nutrition, Laboratory, Ra
diology and Pediatrics
• Manage and develop Eclipsys based reports and analytics to hospital leadship
• Leading all facets of IT and clinical ancillary teams on cross function clinical
projects
• IT representative for Joint Commission and DOH surveys
• Maintain and refine best practice methodology that meet hospital compliance and
CIO’s strategic goals
• Responsible for performance management process by providing feedback to direct r
eports and performance management mentorship
Computer Sciences Corporation - CSC Consulting Group
Project Manager US locations (3/07-1/08)
• Managed the implementation and activation of 2 hospitals in Maine
• Reported to CIO on overall milestone plan and budget
• Worked clinical leadership on application implementation and clinical acceptance
plans
• Prepared and developed pre-activation assessments of clinical systems and readin
ess plans
• Managed large Eclipsys clinical implementation of multi-facility, multi-discipli
ne, and multi-vendor implementation
• Co-chaired on Executive Steering Committee to provide overall status, risk asses
sment/mitigation, and budget
• Managed, mentored and coached project teams on project implementation, managemen
t and compliance requirements.
Deloitte Touche Tohmatsu - Deloitte Consulting LLP
Senior Consultant US locations (7/06-3/07)
• Lead team on complex CIS projects from clinical adoption, implementation of clin
ical applications to risk assessment of different vendors.
• Participated and lead internal projects to enhance employee and customer experie
nces
• Utilized Lean and Six Sigma methodologies and tools on implementation goals and
improve clinical processes
• Developed clinical application vendor selection methodology and analyze clinical
impacts on workflow
• Developed work plan for hospitals on clinical application implementation
Eclipsys Corporation, LLP
Clinical Implementations Project Manager New York City and California (4/02 - 7/
06)
• Provided continuous risk and issues management enabling proactive decisions and
actions to mitigate project scope, schedule, and budget overages
• Tracked actual performance against planned performance, analyze variances, and r
esolution to ensure all users’ need are met while maintaining control of the proje
ct
• Interacted with client executive management team to identify implementation goal
s, expectations, and project requirements
• Planned and coordinated projects such as gathering technical requirements, syste
m (vendor) selection, system design, unit/integrated testing, user training, sys
tem Go Live (activation), acceptance testing, system production support, and mai
ntenance
• Developed project structure and project plan including risk management, issues e
scalation, scope, quality, and project communication
• Worked closely with clinical users on implementation and configuration efforts f
or on-time delivery
PricewaterhouseCoopers, LLP / Mellon Bank
Senior Consultant - Team Lead Fort Lee, NJ (10/00-4/02)
• Managed the team in planning, developing, and implementing technology (Web-based
) applications and special projects. Direct client contact on project requiremen
ts and deliverables
• Developed test plans and test scripts across different application platforms on
pre/postproduction
• Resolved client/internal project issues and monitor project plan design
• Validated of implementation strategy and best business practices methodology
• Provided staff training, resolution of open issues, recruitment and people manag
ement
Stull & Benoit Associates, Inc
Program Compliance Manager Jersey City, NJ (8/98-10/00)
• Managed healthcare compliance projects; supported financial and programmatic pro
cesses, including process improvement, Gap Analysis, financial compliance, and a
ccountability
• Managed New Jersey State and local municipalities’ projects to implement fiscal an
d programmatic initiatives in accordance with Federal and State contract complia
nce standards (OMB)
• Reviewed and provided Gap Analysis reporting on Policy and Procedure in accordan
ce to HIPAA and Federal guidelines
• Acted as client liaison on Federal compliance issues and proposed HIPAA pipeline
• Performed internal audit on client programs using Joint Commission and State con
tract guidelines
New York State Department of Health - Lead Poisoning Program
Regional Director New York City (10/96-8/98)
Site 1: New York Medical College
Site 2: Kings County Hospital Center- one of the largest city hospitals in NYS s
erving all residents in Brooklyn, NY
• Managed program activities including budgets, contracts, evaluations, reporting,
and compliance functions
• Provided progress reports and project budge to State Department of Health
• Performed health surveillance and promoted programs across the New York region
• Participated in mock assessments in Joint Commission and HIPAA compliance monito
ring and remediation
EDUCATION
Project Management Institute (PMI®)
PMP candidate (2010)
New York Medical College, School of Public Health, Valhalla, NY
Health Management and Policy - Master of Science - 2004
Long Island University, New York, NY
Psychology/Biology - Bachelor of Arts - 1996
Certifications:
▪ Eclipsys Corporation - Sunrise Clinical Manager Core v4.5
▪ GE - Centricity - Core (2006)
▪ Lean Six Sigma Green Belt Training - Deloitte (2007)

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