Professional Documents
Culture Documents
Duty No 03
Task No 03.05
88
1. TASK INFORMATION
Job N-011-
Beautician
Title 1
Portray Personal Appearance And Practise
Duty 03
Good Communication
Task 03.05 Handle Client
2. TASK OBJECTIVE
Theory : 3 hours
Practical : 15 hours
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4. TASK PROFILE
OCCUPATION: BEAUTICIAN
PORTRAY PERSONAL APPEARANCE AND PRACTISE GOOD
DUTY NO 03 DUTY:
COMMUNICATION
TASK NO 03.05 TASK: HANDLE CLIENT
LEVEL L1 PERFORMANCE STANDARD:
HANDLE CLIENT USING GUIDELINES SO THAT COMPLAINT IS MINIMISED, CLIENTELE IS
INCREASED AND NEEDS ARE ATTENDED TO IN ACCORDANCE TO CLIENT'S
REQUIREMENT
SUB TASK/STEP ENABLING REQUIREMENTS TOOLS/EQUIPMENT/MATERIALS
(Knowledge, Skill, Attitude and Safety)
1. Identify client's requirement Knowledge of: - Notes
1.1 Client's requirement - Audio visual Aids
Ability to:
1.1 Determine client's requirement
Ability to:
2.1 Attend client
Attitude/Safety:
- Polite
- Sincere
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5. TASK OUTLINE PROFILE TABLE
LEARNING
No STEP KNOWLEDGE SKILLS
OUTCOME
91
LEARNING
No STEP KNOWLEDGE SKILLS
OUTCOME
92
93
No STEP LEARNING OUTCOME KNOWLEDGE SKILLS
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6. TOOLS, EQUIPMENT AND MATERIALS
Ratio:
No
Item (Equipment :
.
Trainee)
1. Appraisal form 1:1
2. Stationery 1:1
3. Audio visual - optional 1:25
4. Notes 1:25
7. REFERENCE(S)
(1) Mo Rosser, (2006), Body Therapy & Facial Work 3rd Edition,
Hodder Arnold, ISBN 978-0-340-92605-5, chapter 3, pg. 47 – 69.
(3) Susan Cressy, (1998), The Beauty Therapy for NVQ Levels 1, 2
and 3 3rd Edition.
Butterworth Heinemann, ISBN 0-7506-3825-4, part 5, pg.
349 – 351.
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