PERFORMANCE REVIEW

Travel Advisers

Name of Employee: _________________________Designation:

_______________________________

Department: __________________________Employment Start Date:

________________________
Evaluation Period From: ___________ to ___________

Purpose of Review: Confirmation

Annual Review

Name and Designation of Evaluator:

___________________________________________________________

Nature of Relationship:
_____________________________________________________________________

When completing the form, you are required to support your rating with comments in the spaces
provided for each category. For statements that do not apply to the person being evaluated, please
mark “Not Applicable” (NA). Comments should be specific (including examples) and explanatory. If
your evaluation and recommendations cannot be adequately covered in the space provided, you
should prepare an attachment to this appraisal form.

Performance for each category is graded into the following:

Outstanding 5 points Performance is exceptional and far exceeds

expectations.
Consistently demonstrates excellent standards.

Very Good 4 points Performance is consistent and exceeds expectations.

Good 3 points Performance is consistent. Clearly meets job

requirements.

Fair 2 points Performance is satisfactory. Meets minimum

requirements of the job.

Needs
Improvement 1 point Performance is inconsistent. Meets requirements of the
job occasionally.

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Unsatisfactory 0 point Performance does not meet minimum requirements
of the job.

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 PART I CUSTOMERS
FocusCustomer

1. Convinces the guest and 5 4 3 2 1 0 NA

converts enquiries to
bookings

2. Fast, effective,
problem solving and 5 4 3 2 1 0 NA
complaint handling

3. Effective follow up and 5 4 3 2 1 0 NA

availability to guest
during and after their
journey

PART II EMPLOYEES
Teamwork

4. Helpful to other team 5 4 3 2 1 0 NA

members
Communication Skills

5. Communicates effectively 5 4 3 2 1 0 NA
to share information
and/or skills with the team

PART III SOCIETY

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 ConsciousnessCost

6. Effective time 5 4 3 2 1 0 NA
management and
organized work
(managing time waste)

Comments

PART IV PRODUCTS AND

SERVICES
Technical SkillsJob Knowledge/

7. Uses the Sale Process 5 4 3 2 1 0 NA

(prompt on bookings and
replying to enquiries)

8. Uses the Shanti KPI sheet 5 4 3 2 1 0 NA

to track performance,
uses the Shanti software
(CRM, Travel Assist)
Work Attitude

9. Optimistic and positive 5 4 3 2 1 0 NA

10.Plans and organizes work 5 4 3 2 1 0 NA

effectively

11. Is proactive and displays 5 4 3 2 1 0 NA

initiative and reactivity in
problem solving and
complaint handling

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 12.Able to work under
pressure and stress 5 4 3 2 1 0 NA

13.Displays a willingness to 5 4 3 2 1 0 NA
learn
WorkQuality of

14.Is accurate, thorough and 5 4 3 2 1 0 NA

careful with work
performed
WorkQuantity of

15.Is able to handle a 5 4 3 2 1 0 NA

reasonable volume of
work

Comments

PART VII FAIRNESS

PunctualityAttendance/

16.Has good attendance 5 4 3 2 1 0 NA

17.Is punctual
5 4 3 2 1 0 NA
Depe

18. Communicates well with 5 4 3 2 1 0 NA

the Team Manager

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 Responsibilityndability/

19.Is trustworthy, responsible 5 4 3 2 1 0 NA

and reliable

20. Is adaptable, flexible and 5 4 3 2 1 0 NA

willing to accept new
responsibilities

Comments

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Evaluation

Formula Score
Total Score
Total Scores X 100 %
Number of Questions Answered X 5

Grading

 90%- 100% Outstanding

Performance is exceptional and far exceeds expectations.
Consistently demonstrates excellent standards in all job
requirements.

 76%-89% Very Good

Performance is consistent, and exceeds expectations in all
situations.

 60%-75% Good
Performance is consistent. Clearly meets essential requirements
of job.

 45%-59% Fair
Performance is satisfactory. Meets requirements of the job.

 31%-44% Needs Improvement

Performance is inconsistent. Meets requirements of the job
occasionally. Supervision and training is required for most problem
areas.

 0%-30% Unsatisfactory
Performance does not meet the minimum requirements of the job.

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Growth and Development

(i) List the employee’s strengths

______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

(ii) List the areas for improvement

______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

(iii) What specific plans of action, including training, will be taken to help the
employee in their current job or for possible advancement in the company?

______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

Achievement

(i) Describe the employee’s areas of additional responsibilities and/or other

work-related achievements

______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

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Recommendations

 Termination  Consider for merit increment

 Extension of probation  Transfer to other types of work
 Suitable for confirmation  Ready for promotion
(w.e.f. _______________)  Has potential for promotion, but not ready
now
 Normal increment of S$________  Others: _____________________________________
 No salary increment
_____________________________________

Other Remarks:

___________________________________________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________

_________________________________ ________________________
Signature of Manager Date

Review by Directors

Comments by directors
___________________________________________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________

___________________ _____________________ _________________ _________

Name of Director Designation of Director Signature
Date

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HUMAN RESOURCE DEPARTMENT’S USE

Present Salary: ____________________ Date of Last Increment:

____________________

New Salary: ____________________ Effective Date:

____________________

Comments:

___________________________________________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
_______________

________________________________ _________________
Signature of Managing Director Date

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