Professional Documents
Culture Documents
ON
HYDERABAD
GUIDANCE BY
K.MANGARAO
SUBMITTED BY
B.GAYATHRI
Reg.No:412809672108
BHONGIR
Bulls Securities Limited. staff members for their kind support, which
Last but not the least; I am grateful to all my friends for their moral
B.GAYATHRI
Table of contents
1. Chapter-I Introduction…………………………………………………….…1
2.1 Motivation....................................................................................... 4
3.3 Instrumentation............................................................................. 20
4.1 Introduction................................................................................. 22
5. Chapter-V Conclusion....................................................................................40
5.1 Summary....................................................................................... 40
5.2 Conclusion.................................................................................... 40
vii
6. References and Appendix...............................................................................
41
6.2 Appendix...................................................................................... 43
viii
List of Tables
1. Table No.1-How long have you worked with the present organization….…22
9. Table No.9 - How satisfied are you with the level of training
ix
List of figures
x
1. Chapter-I Introduction
Business all over the world today is very challenging. Internal and external operating
To stay profitable in the highly challenging and competitive global market economy,
all the factor of production - men, machine and materials – should be wisely managed.
Among the factors of production the human resource constitutes the biggest challenge
because unlike other inputs employee management calls for skillful handling of
valuable asset which delivers immense value to the organization in maintaining and
define the main factors that motivate employs in different companies and to see if
1
1.3 Objectives of the Study
The Objective of this research is to identify the factors that promote positive
that they should be affected by the motivation system before filling the
questionnaires.
Motivation: is the internal condition that activates behaviour and gives it direction;
energizes and directs goal-oriented behaviour. The term is generally used for
human motivation but, theoretically, it can be used to describe the causes for animal
theories, motivation may be rooted in the basic need to minimize physical pain and
maximize pleasure, or it may include specific needs such as eating and resting, or a
desired object, hobby, goal, state of being, ideal, or it may be attributed to less-
2
Employee satisfaction: is the terminology used to describe whether employees are
happy and contented and fulfilling their desires and needs at work. Many measures
mediocre employees stay because they are satisfied with your work environment.
3
2. Chapter-II Literature Review
2.1 Motivation
Motivating is the work managers perform to inspire, encourage and impel people to
take action (Louis Allen 1986). To motivate the employees, the employee must be
reached to reach him there must be a completed understanding of the complexity his
make-up (Louis Allen 1986). Motivation efforts must be directed towards improving
benefits to the employee. In fact, motivation can best be accomplished when workers
are able to merge their personal ambitions with those of the organization. According to
Robin and DeCenzo (1995; 271) motivation is defined thus “the willingness to exert
high level of effort to reach organizational goals, conditioned by the effort’s ability to
satisfy some individual need”. Campbell and Pritchard (1976) in defines motivation as
a set of independents and dependant relationships that explains the direction, amplitude
skills, understanding of a task and the constraints operating in the work environment.
Schrader (1972) linked construction worker need to motivation and it was subsequently
concluded by Thomas et al. (1990) that there is evidence supporting the existence of a
The relationship between the employer and employee must be one of understanding
in order for the employee to identify himself with his work and with the business he
4
symptoms may point to low morale: declining productivity, high employee turnover,
of waste materials and scrap (William Day 1978). A motivated employee is a loyal
employee and to be loyal implies that the employee supports the actions and objectives
of the firm. The appearance of the job as a whole has, in fact a bearing on the
drives on the cultural environment in which they live and these drives affect the
way people view their jobs. McClelland suggests that achievement, affiliation,
competence and power are four types of motivational drives that are found in
individuals that are self-motivated and this may be the case for many construction
( Smithers and Walker, 2000) and forms the basis for identification of the work
environment factors. For example, Laufer and Moore (1983) advocated the use of
Autonomy and comradeship (Edwards and Eckblad, 1984) are also, found to be
important aspects that add to the way construction workers are self-motivated about
their work. However, much work in linking motivation and productivity relied on
made about the ad nauseam emphasis on the managerial perspective in the quest to
improve productivity.
5
John Borcherding and Clarkson Ogelsby (1974) discovered that productive job
creates high job satisfaction while non-productive job(one which fall behind
from the one found in an office or factory setting which states that high job
comes from completion. Therefore, jobs that are well-planned and run smoothly
produce great satisfaction while jobs with poor management (with scheduling and
job satisfaction and productivity since; well-managed jobs are generally more
productive.
principle that people do what they are rewarded for doing. In general, the theories
According to a recent poll conducted by the Gallup Management Group only 30%
of U.S. employees are fully engaged in their jobs. Improving employee engagement
surveys were focused on employees did not necessarily produce the type of
6
Marusarz’s comment echoes Frederick Herzberg’s theory of motivation which states
that the factors which motivate people at work are different to and not necessarily the
opposite of, the factors which cause dissatisfaction. Herzberg claimed that positive
hygiene factors such as work conditions and salary simply satisfy basic employee
work above and beyond the minimum requirements. In 2006, the HR Daily Advisor
reported that 89% of employers think their people leave for more money, while only
‘Compensation alone is not enough to keep the highly skilled’ motivated and
Leadership Council discovered that while workers join companies for rational
motives (better compensation, benefits and career opportunities), they are and work
about encouraging employees to have a passion for their work, and identifying the
organization as more than a place to earn money. A recent Harvard Business Review
7
article explained that ‘employees are motivated by jobs that challenge them and
enable them to grow and learn, and they are demoralized by those that seem to be
According to Tim Rutledge, owner and publisher of Mattanie Press and author of
Getting Engaged: The New Workplace Loyalty, ‘truly engaged employees are:
recently, Paula Ketter (2008) attributed the rising interest in employee engagement to
the dotcom bubble burst in 2000, to dip, and the subsequent rise in unemployment.
the Millennials, is entering the workforce with a desire for long-term employer
relationships on their own terms. This new group is shaking up the workforce and
demanding more from their employer than simply financial compensation for their
organizations that offer a good work-life balance than those offer high salaries.
8
As the economy changes and employee demands become more specific, employee
Management Group).
• Offices with engaged employees are 43% more productive (The Hay Group)
increase operating margins 3.64% and net profit margins by 2.06% (Towers
The Best Companies Guide UK 2008 highlights eight possible organizational factors
• My Company: how much people value their company, and are proud to work
there.
• Fair deal: how well employees are treated in terms of pay and benefits
9
Two of the highest rated best companies to work for, Foreign Currency Direct and
their employees while also creating a strong sense of ‘team’ within the workplace.
• 100% of employees at Foreign Currency Direct agreed that their team is fun
to work with.
• 96% disagreed that they stress related symptoms in the last 12 months
• 98% of employees agreed that they felt a strong sense of family in their team
and 93% disagreed that their health was suffering because of their work.
effort to eradicate the negative public perception and reputation of working for
including external press and a poster and campaign mocking the ‘McJob’
commitment to staff. A new intranet allowing staff to see skills gaps and offer
access to learning content contributed to the rise from 60:40 to 75:25 in favor of
campaign only 51% of staff said they would recommend working for McDonald’s,
as evidence of the success of the program, today 86% would recommend the job.
10
2.2 Increasing Employee Engagement
“What is it that your organization is doing to ensure that people don’t fell like
When asked in the strategic HR Review why managers were switching from
‘employee satisfaction was really a measure of “how people like it here” a opposed
to measuring behaviors that will help organizations become more successful for
engagement practice, I have devised a list of key factors for increasing employee
engagement.
• Remember that employees are seeking to gain more than just money from
their job and career. By working with you they hope to gain both professional
• Get to know your employees as well as their goals and aspirations, so that
together you can develop a clear path for advancement and opportunities for
growth.
• Provide efficient and ongoing training for new and experienced employees as
well as offering rewards and recognition for employees who excel and/or
11
the Institute of Employment Studies (IES), the main driver of engagement is a
Listen to employees and act on their suggestions. Just listening and not
life balance of employees. Highly engaged people run the risk of burnout by
The key starting point in studying the link between workplace relations and
some way at the time of employment, the employee’s actual contribution, in terms
discretionary.
12
Hence, it is important to identify the objective conditions under which co-operation
Successful business owners are those who know where to apply their resources for
profit and revenue. Perhaps this has been because measuring the return on
calculating the saving from, say, reduced paperwork. Over the past 10 to 15 years,
management not only delivers administrative cost savings but is in fact one of the
13
Figure No. 1 - The Two Sides of Human Resources
• Strengthen the quality of the one business variable that no competitor can
• Adopt the tools that are available to you for the managing your employees.
14
The purpose of employee management, then, is to solidify and enhance that
advantage through a systematic program to find, motivate, develop and retain your
likely that you will always have a higher quality workforce, leading to a sustained
competitive advantage. This is not to say that good people who are well managed
can overcome poor products or services, but in the presence of quality and services,
well managed people can be the difference between a successful company and one
performance; you must determine which management practices will meet your
for your company are unique to you and your business objectives. But research has
working together toward the accomplishment to your goals will lead to the best
to your business will be much more effective if it is coupled with quality training,
development, compensation and management once the new hires arrive. Here’s
15
Figure No. 2 - Employee Management Practices
• Hiring practice ensure that employees hired for different positions have the
• Evaluation practices ensure that the employees are being provided with useful
16
2.4 Employee Management Programs
and compensate employees, so it makes sense that the most direct impact of an
program is working well, employees will be generally more satisfied with their
employment. The satisfaction leads them to be more willing to act in the best
interest of the company rather than solely their own best interests. The result is a
employee turnover
3. Another study also found that higher levels of effective human resource
less direct than the impact on employees, it is nevertheless tangible and measurable.
The operational benefits result from better-qualified and more highly motivated
employees being able to perform their jobs more effectively than less-motivated and
17
less-skilled employees. The discretionary effort cited previously also results in
and safety.
Given the operational outcomes cited above, it is not difficult to see how companies
with higher productivity, quality and customer service are able to transfer these
numbers of referrals and repeat business – all of which impact the bottom line
lower costs, which have a further positive effect on the bottom line. In this way,
18
2.6 Financial Performance Impacts
Due to the importance of financial results on the success and even survival of
received the most attention from researchers. Multiple studies have found a positive
sales, revenues, sales growth, profit growth, profit margin, and return on assets and
cost reduction
Another study cited previously for its effect on turnover also found that
cash flow per employee of about $3,800 and an average increase in the market
19
3. Chapter-III Research Methodology
To do this study, a questionnaire contains questions designed in the way that helps
the employees.
The study should be conducted with people from different locations. The
3.3 Instrumentation
A survey method will be conducted as a research method for making this project.
The scales used to measure the variables in the questionnaire are Numerical scale.
20
3.5 Data Collection Procedures
Survey can be classified as an Internet Surveys. For much research, data collection
using the internet is often an efficient and effective method. Survey using Internet
is easy to get the respondents feedback in short period of time without costing them
anything.
21
3. Chapter-IV Data Collection & Analysis
4.1 Introduction
The data for the research has been collected using internet questionnaire. The
questionnaire was distributed randomly to a sample of employees, over 70 employees
who were working in various departments, with different job responsibilities and
organization position.
After collecting the filled questionnaire, they were analyzed for presentation of
research findings under data analysis
1. How long have you worked with the present organization:
The research was directed to find information on the duration of service the
employee has been with the organization. Survey results indicated that highest
number of 21 (40.4%) respondents had been working between 5-10 years and this
followed by 15 respondents (28.8%) who have been with the organization between
1-3 years. Respondents who have been working for the shortest period of time less
than 1 year stood with 5 respondents (7.7%).
23
Regarding the inquiry on the nature of work performed by the respondents, a
highest number of 11 respondents (30.6%) were engaged in Research and
Development. With 9 respondents (25%) came next for Human Resource
Management. Closely following these respondents in other area have given their
approval to proceed further:
Operative Employee 33
Supervisor 13
Manager 5
Senior Management 1
The research inquired to find the nature of jobs of respondents. The research showed
that highest number 33 respondents (63.50%) were engaged in operative employee
24
related job responsibilities and this closely followed by 13 respondents (25.58%).
These were followed next by:
Manager = 5 (9.6%)
Senior Management = 1 (1.9%)
4. Which of the following aptly describes your satisfaction level with the present
organization?
Very Satisfied 6
Satisfied 32
Neutral 10
Dissatisfied 4
Very Dissatisfied 1
Table No.4 - Which of the following aptly describes your satisfaction level with
the present organization?
25
The research was directed to find how satisfied the respondents are with their
present organization and results collected indicated the following:
26
5. Inform about your supervisor / manager
Strongly Somewhat
Perceptions Neutral Disagree
Agree Agree
My supervisor listens to me 20 24 7 2
My supervisor is knowledgeable
about my work 17 25 8 3
My supervisor is fair 12 23 16 2
My supervisor supports personal
development 11 27 13 1
My supervisor has realistic
expectations regarding my work 10 26 13 4
An inquiry was made to know what kind of perceptions the employees have about
their supervisor and manager. Results indicated the following:
Listens to employees
27
Support personal development
28
6. Rate your satisfaction with your overall management
Very
Perceptions Good Neutral Bad
Good
Your relationship with your boss 16 26 11 1
Your boss/supervisor's management abilities 11 26 15 1
Communication with general management 11 13 24 5
Recognition from management 5 18 22 8
Career development support from your
supervisor or management 5 19 22 7
An inquiry was made to know whether the employees are fully satisfied with
their current management. Results indicated the following:
29
Career development support from supervisor/management
7. State your satisfaction level with your supervisor, manager or management for
response to suggestions proposed by you
Very Satisfied 5
Satisfied 29
Neutral 13
Dissatisfied 4
Very Dissatisfied 1
Table No.7 - State your satisfaction level with your supervisor, manager or
management for response to suggestions proposed by you.
30
Inquiry on the satisfaction levels of employees to suggestions they propose to
supervisor, manager and the management indicated that satisfaction registered with
29 respondents (55.8%) which is higher than employees expressing neutral with 13
respondents (25.0%) and 5 respondents (9.6%) were very satisfied employees and 4
respondents were dissatisfied employees. In this case, the highest respondents were
registered by the satisfactions employees which is very good indication.
Very Very
Perceptions Satisfactory Unsatisfactory
Satisfactory Unsatisfactory
Recognition for your
hard work 30 11 8 3
Development
opportunities available 25 4 18 6
Your pay level as
compared to similar 25 6 11 11
position in the industry
Your performance
feedback from 24 6 20 3
management
31
Table No.8 - How would you rate your job satisfaction?
32
9. How satisfied are you with the level of training and development received?
Very Very
Perceptions Satisfactory Unsatisfactory
Satisfactory Unsatisfactory
Initial training received
when hired 26 6 14 7
Ongoing training
necessary to perform 19 11 13 9
your job well
Self development support 18 8 18 7
Preparation for career
advancement 15 6 15 14
Table No.9 - How satisfied are you with the level of training and
development received?
Whether the levels of training employees receive supports in the development of job
handling was inquired into and the response indicates the following. In respect of initial
training and development which employees receive 32 respondents (59.26%) expressed
satisfied while 21 respondents (38.89%) expressed dissatisfaction.
33
Figure No.11 - Training & Development-Satisfaction Level
Strongly Somewhat
Perceptions Neutral Disagree
Agree Agree
Workforce has job-relevant
knowledge/skills necessary for successful 8 27 15 2
task completion
Information was also sought to find out whether the workforce around the
employee has job-relevant knowledge and skills. Results obtained indicated that 35
employees stated in positive agreement and this contrasts with 2 employees who
disagreed the workforce is capable of performing given tasks. 15 respondents were
neutral being unable to agree or disagree to the stated inquiry.
34
Figure No.12 - Job Knowledge among work force
Strongly Somewhat
Perceptions Agree Agree Neutral Disagree
Opportunities are given to improve my skills
for the job 8 20 18 6
Supervisors/Team Leaders support employee’s
development 7 21 18 6
Management imitates efforts to improve
training on underperformers in my department 6 19 20 7
Information on whether the workforce is given opportunity to improve their job skills
results obtained indicated 28 employees (51.85%) were satisfied with agreement and
against this a low number of 6 respondents (11.11%) disagreed to the issue and 18
respondents were unable to confirm their opinion either positively or negatively.
35
Figure No.13 - Employee Skills Development
strongly Somewhat
Perceptions Neutral Disagree
Agree Agree
Supervisors/ Team Leaders in my work
support employee development 5 29 13 6
34 respondents (62.96%) positively stated their satisfaction but against this only 6
respondents (11.11%) expressed their disagreement. While 13 respondents
(24.07%) were neutral being unable agree or disagree positively.
36
Figure No.14 - Supervisor / Team leader support
To the inquiry whether the supervisor / team leader offer valuable information on
how increase productivity. Results obtained indicated that 34 respondents (62.96%)
were in strong / somewhat agreement compared to 6 respondents (11.11%) who
disagreed that management, supervisor and team leader offer great desired level of
support. 13 respondents (24.07%) were unable to voice their convictions either
positively or negatively.
Strongly Somewhat
Perceptions Neutral Disagree
Agree Agree
Organization uses my talent in the
workplace 9 23 17 4
37
Figure No.15 - Use of Talent by Organization
Strongly Somewhat
Perceptions Neutral Disagree
Agree Agree
In my most recent performance appraisal, I
understood what I had to do to be rated at different
performance level (for example fully successful, 7 26 15 4
Outstanding)
38
Figure No.16 - Employee Performance Appraisal & Performance
Expectation Understanding
39
5. Chapter-V Conclusion
5.1 Summary
5.2 Conclusion
It is clear from the study that the employee’s motivation has direct impact on
productivity and growth. A highly motivated employee invests his / her best
efforts in carrying out each and every element of his / her duties and
responsibilities. Enhanced job performances of the employee will add value to
the organization itself and to the employee’s productivity. The empirical results
of this study show that the motivation of the employee has advantages to the
employee and the organization and the organization will keep the loyalty of the
employee at the high peak. Also, the employee will trust his / her organization,
supervisor and top management. Form these observations of facts it is very
clear that business organizations can survive and grow by taking care of their
employees. In the free market economy under today's
40
globalization only organizations which pursue high-performance focused on
their employees can survive and growth rapidly and safely.
1. List of References
http://www.cib2007.com/papers/CIDB2008%20Final%20paper%20No
2024a.pdf.
http://www.mckpeople.com.au/Sitemedia/w3svc161/Uploads/Docume
nts/2af1e130-34a7-4c38-9415-b7fa45a1a52c.pdf
http://www.hkiaat.org/images/uploads/articles/Value.pdf.
6. Motivation
41
http://en.wikipedia.org/wiki/Motivation
7. Employee satisfaction
http://humanresources.about.com/od/employeesurvey1/g/employee_sat
isfy.htm
8. Employee Performance
http://dictionary.babylon.com/performance
42
2. Appendix
1-3 years
3-5 years
5-10 years
Information Technology
Manufacturing
Responsibility Operative
Employee Supervisor
Manager
Senior Management
43
4. Which of the following aptly describes your satisfaction level with the
present organization?
Very Satisfied
Satisfied
Neural
Dissatisfied
Very Dissatisfied
b. My supervisor is knowledge
about my work.
c. My supervisor is fair
d. My supervisor supports
personal development
f. My supervisor has realistic
44
6. Rate your satisfaction with overall management
Very Good Good Neutral Bad
management abilities.
c. Communication with
general management.
7. Sate your satisfaction level with your supervisor, manager or management for
responses to suggestions proposed by you.
Very Satisfied
Satisfied
Neural
Dissatisfied
Very Dissatisfied
45
8. How would you rate your job satisfaction?
Very Very
Satisfactory Satisfactory Unsatisfactory Unsatisfactory
a. Recognition for
b. Development
opportunities available
as compared to similar
from management
9.How satisfied are you with the level of training and development received?
Very Very
Satisfactory Satisfactory Unsatisfactory Unsatisfactory
a. Initial training
b. Ongoing training
necessary to perform
c. Self development
support
advancement.
46
10. Qualification of fellow employee.
Strongly Agree Somewhat Agree Neutral Disagree
Knowledge/Skills necessary
to improve my skills
support employee’s
development.
c. Management imitates
on underperformance in
my department.
development.
47
13. Right use of employee talent.
Strongly Agree Somewhat Agree Neutral Disagree
Organization uses my
48